Singapore Changi Airport

Customer Reviews

5 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 361 reviews
7/10
5 star Skytrax Rating
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5/10

Singapore Changi Airport customer review

(United States)

I find the signs for the Transit Hotels impossibly vexing! You see them after arriving but some of the direction arrows don't point in the real direction to the Ambassador Transit Hotels in Terminal 1 and 3 but instead lead you to an area of airline lounges and not the in-airport Transit Hotel. But since I have used them a number of times "I" know where they are but wonder about first timers. Two minor wishes would be to be able to get an onward boarding pass the night before rather than be at the Transfer Desk a few hours before the flight and to have the Skytrain working 24/7 between terminals since there are so many early morning flights. Walking from Terminal 1 to Terminal 3 at 445am is not the nicest way to start the day. I believe the trains stop running from 230am-530am.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Singapore Changi Airport customer review

(United States)

Most of the reviews are about the cleanliness the free internet the easy access the acres of shopping the lounge chairs where you can doze off a bit while on a lengthy lay over etc and I also appreciate all these amenities. But I want to put in a word for their unparalleled service. I have traveled through Changi with my parents (in their 80's and 90's) and the airport service for the wheel-chair bound is incredible: they were picked up right outside the aircraft door wheeled to a comfortable waiting area were looked after and dropped off at the connecting gate on time.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Singapore Changi Airport customer review

(France)

The best airport for me! Access to/from downtown Singapore is cheap and easy. There's a wide range of low cost companies and destinations. The airport is very modern well-designed comfortable and clean. There are green spaces inside the airport terminal which is pleasant. Internet access is free and it's easy to find your way. There's also a wide range of shops and restaurants. The queuing times are short at security and immigration but immigration staff are not always very nice but I guess it's their jobs.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Singapore Changi Airport customer review

(Australia)

I travel to Singapore quite often from Melbourne and always enjoy my stay at the airport. Duty Free shopping is fantastic immigration a breeze to exit and facilities up to the world highest standards.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Singapore Changi Airport customer review

(Egypt)

Had an unexpected 1 day transit at Changi and while it was frustrating to have to wait such a long time this is the best airport to be stuck at. There Is a free Singapore tour (kiosks in T2 and 3) and a free shuttle to the downtown area (bookable via Visit Singapore desk in T2 and T3 arrivals area). Airport hotel is pretty good value - the T2 hotel has budget rooms for 42 SGD for 6 hours (use shower block rather in room). Movie theatres (T2/) are good for killing time but not always great movies.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Singapore Changi Airport customer review

(United Kingdom)

Another two brilliant transits through Changi. Purpose built 12-hour transits on route to/from Australia. Loads of free terminals to check email; clean comfortable rooms to sleep in at transit hotel; refreshing swim at terminal 1 swimming pool; loads of shopping possibilities. Terminal 3 is easily the most clean and spacious terminal in the world with facilities second to none. Terminals 1 and 2 are being upgraded at the moment will also be very good when finished.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Singapore Changi Airport customer review

(United States)

Terminal 3 is spacious neat sunlight ceiling system waterfalls many excellent places to eat in all price ranges and a supermarket - not only in terminal 3 but saw one in the other terminals. I didn't have time to visit the butterfly garden or watch the free movie cause we spent over 4 hours alone in terminal 3 checking out the food stalls and shops on the lower and upper floors (before passport control). There is a bus station downstairs and Bus 36 will take you to Suntec area. Fare is under $2 US - and there is space on the bus to store your luggage. A lot easier and way less walking than taking MTR and cheaper than taking a taxi. Taxi however is about $20 which is reasonable if you have a lot of luggage.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Singapore Changi Airport customer review

(United Kingdom)

A world class airport. Clean beautifully designed terminal buildings with efficient processes from check-in to boarding. The staff are extremely courteous there are plenty of shops restaurants and different forms of entertainment to be had including free Internet. The only downside was no direct train from Changi Airport MRT station (in the airport) to the city as you have to change trains to get on the main east/west MRT line. Other than that a brilliant airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Singapore Changi Airport customer review

(Netherlands)

Changi is a nice clean airport. The transfer system between T1-T2-T3 is super. Good restaurants enough shops and fast check-ins. Toilets very clean. Fantastic.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Singapore Changi Airport customer review

(Indonesia)

T1 is under extensive construction. Space is much more limited. Not many seats to rest. A/C a bit weak. Restaurants and Cafes are now in the middle where passengers have to go to the gates. Hopefully they will finish soon. Escaped to T3 and found restaurants in the upper floor rather hot because of weak air conditioning.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no