Singapore Changi Airport

Customer Reviews

5 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 397 reviews
7/10
5 star Skytrax Rating
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4/10

Singapore Changi Airport customer review

(United States)

I am having a terrible time at Changi! I am stuck sleeping in the airport overnight due to an early morning transit and have been forced to sleep in the arrival terminal. Contrary to what the posh departure terminals seem to convey the arrival terminal is cold and unfriendly. The staff are rude and unhelpful. Furthermore I would expect a hotspot international airport to provide some sort of overnight accommodation other than an overpriced hotel. The airport has been designed so that absolutely no outlets are available for charging electronic devices. Believe it or not the departure terminal is only available to passengers a mere two hours prior to the departure time. So while travelers such as myself are forced to sleep on cold hard chairs in a wide-open area a safer more comfortable lounge area lies right behind security in the departure terminal.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
6/10

Singapore Changi Airport customer review

(Australia)

Transit at Singapore Changi from SYD to SGN (terminal 2) and PEK to SYD (terminal 3). The new terminal 3 looks good but the whole airport feels tired along with staff. Still a great airport for transit but it's lost something. The big issue are security checks at the gate staff are unfriendly and inefficient and it takes a long time to go through everything. Shops restaurants and cafes are still plenty free internet and wifi is great and price of duty free products are still competitive.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Singapore Changi Airport customer review

(Australia)

I had a 5 hour transit in terminal 2. Easy to find your way around with a good variety of shops and places to eat. The airport is clean with many different entertainment options such as TV lounges gaming zones and free internet services. I was particularly impressed with the fern and orchid gardens that brought a tropical feel to the airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Singapore Changi Airport customer review

(Canada)

T3 at Changi is great. Very spacious and bright. Never experienced any queues for immigration or security clearance. Purposely arrived early to benefit from vast array of duty free shops and managed to do a lot of Christmas shopping. Even the smoking area in this terminal is a pleasant experience with its outdoor tropical facilities.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Singapore Changi Airport customer review

(Saudi Arabia)

Changi Terminal 2 may not be as fancy as T3. But it is still a very convenient airport especially for Long or Short transit. A lot of shops and amenities are excellent comfortable seating Free Internet TV Entertainment and leisure areas. You can easily find your way through the airport and convenient because security check are done at the gate holdroom.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Singapore Changi Airport customer review

(Australia)

We had two long transits (on purpose) in Changi to provide an extended break between long flights. Toilet facilities are spotless building and amenities are clean. Airport security efficient and polite. Terminal 3 lounge is a good place to hang out. The airport is very large; so budget up to 20 minutes to walk to the distant gates. Alternatively use the travelator or the shuttle train. While the shopping opportunities are extensive and the sales staff excellent be aware that prices are a mix (some competitive some clearly not). The only grip is that the air-conditioning temperature is set to 25C and the internal humidity seems high. Twice we had to move to find a cooler spot in the building but no big deal.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
8/10

Singapore Changi Airport customer review

(Australia)

Good transport system and location. Easy to find your way. Somewhat disappointing with its sterile environment and arduous security checks.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Singapore Changi Airport customer review

(Taiwan)

I use Changi Airport's Terminal 3 quite often and it is a quick smooth and pleasant experience every time. Airy and spacious with lots of greenery. GST refund office is located just before security/immigration entrance process quick and easy. There is plenty of airside shopping and food and beverage options plus clean spacious toilets.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Singapore Changi Airport customer review

(Australia)

Regularly use this airport and have always found it to be extremely efficient. Plenty of shopping and entertainment options for those in transit and spacious terminal areas. One of the best airports around.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Singapore Changi Airport customer review

(United States)

In the past I've always been impressed by Changi this time I was disappointed. Flying in I had to wait a long time for luggage even though I was on the all Business Class flight from NYC it took me over 1 hr to leave airport. On leaving I could not claim my tax back on my purchases the line was so long at tax refund I would have missed my flight.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no