Singapore Changi Airport

Customer Reviews

5 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 438 reviews
7/10
5 star Skytrax Rating
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8/10

Singapore Changi Airport customer review

(Malaysia)

Still the best airport in the world. Immigration staff need to be trained in hospitality. A quick smile can make a lot of difference. One immigration officer refused to handle a passenger because she didn't fill in her flight no in her disembarkation card. Instead she was made to fill it up herself and go to the back of the long queue. The same officer also barked "Excuse me!! Excuse me!!" for people to come to her counter. A nicer "next please" would have been more appropriate. Then my 5-year old started to throw a tantrum while waiting for baggage and a security staff passed by while giving my daughter a long stare. Very rude. Because of this the airport is only getting an 8 from me when otherwise it should have been a full 10.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Singapore Changi Airport customer review

(India)

Truly a world class airport. Though it is not as huge as the Incheon airport the space is well managed. The seating is comfortable since most flights have a long layover and Singapore Immigration allows exit only once for transit passengers. There are ample washrooms shops food places and rest areas. There's even giant screen movies kids areas orchid garden butterfly garden etc if you want to stroll around. The food is pricey but in T2 there is a food galley upstairs with some relatively economical options. There is no shortage of shopping varieties and you don't have to bother about passing the time. You can even find a quiet corner to just snooze or watch the planes take-off/ land or maybe just use the free internet wifi. The free leg-massage chairs are quite popular and I enjoyed them. There is a free skytrain like SFO connecting T3 with T2 so you can even switch terminals for more shopping options. There is a free Singapore Tour option available for transit passengers but only one way. The interior decoration of Changi is much better than that of Incheon. Signage is adequate and self explanatory. The staff are polite and ready to assist.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
3/10

Singapore Changi Airport customer review

(United States)

The airport is modern and convenient. However the temperature inside the terminal is uncomfortably high close to 82F. It makes no sense for the airport authority to save a bit on air conditioning. For locals familiar with warm weather this might be fine. But for international travelers this is almost unbearable!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Singapore Changi Airport customer review

(Australia)

Despite the long distances to get anywhere the terminal isn't very spacious. HUGE numbers of electric carts (carrying less-mobile passengers or pushing trolleys or often just empty) tear around the terminal making a lot of noise and because of the limited space constantly getting in people's way and risking accidents. And like many other airports the poorly-planned secondary gate security leads to long queues blocking the terminal passageways and making the electric cart issue even worse. Wifi doesn't reach all gates and forex services have very bad rates. On the plus side staff in every position are excellent.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
8/10

Singapore Changi Airport customer review

(Singapore)

Facilities are sufficient and services are mostly available when you need them. Immigration check is efficient. Food choices are relatively limited inside the checked area. Transport to/from airport is quick and easy. However night buses are not available after MRT closes and it forces travellers to use taxi after mid-night which is not ideal. I do not like the low ceiling inside the checked area (except T3) and do not like to be kept in a checked area at the boarding gate.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Singapore Changi Airport customer review

(Australia)

Very good airport. Big spacious clean and absolutely no hassle within the airport at all. No problems encountered. Will definitely visit this airport again if SIA restart their services to Pakistan.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Singapore Changi Airport customer review

(Australia)

Changi has always excelled and setting the bench mark for how to run an airport. They have courteous staff that can speak different languages. Changi Airport is like a small city with everything that you want its clean and efficient and would put a lot of western airports to shame. They provide free Wifi and entertainment for all ages. Food is reasonable with choice and price.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Singapore Changi Airport customer review

(Malaysia)

As a Malaysian living barely 10 minutes across the border from Singapore Changi is understandably our preferred airport rather than Kuala Lumpur which is 300 km away. Easy access to the airport great service excellent shops and wide range of restaurants pleasant and efficient staff. Departure and arrival is a breeze and we always feel at home here.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
7/10

Singapore Changi Airport customer review

(China)

Check-in took a long time and staff were quite unprofessional and could barely speak English. The facilities are quite good. Shops prices are fair. Resting areas are all over the airport. In all a good experience.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Singapore Changi Airport customer review

(United Kingdom)

I never fail to be amazed at the standard of every provision at this airport. It really must be one of the best world-wide. The airport seems to breathe efficiency in a relaxed manner with smiling and helpful staff everywhere. Due to a problem with my connecting flight to Melbourne albeit through no fault of the airline the airport staff did everything possible to ensure my onward journey could be completed with the minimum of delay.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes