Singapore Changi Airport

Customer Reviews

5 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 397 reviews
7/10
5 star Skytrax Rating
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9/10

Singapore Changi Airport customer review

(Switzerland)

Very good airport with short queues making it very efficient to transit to another flight. Clean with friendly staff and world class facilities.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
9/10

Singapore Changi Airport customer review

(United States)

Excellent airport. I've flown through Changi regularly and never had a bad experience. It's layout is very user-friendly its facilities are good - especially the cactus garden and it's virtually spotless which is a welcome break from the usual standard of airports in the region. Very smoothly run.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Singapore Changi Airport customer review

(United Kingdom)

Recently arrived at Terminal 1 on a Qantas flight from London and needed to transfer to a Malaysian flight to Kuala Lumpur. I was unsure what to do about my baggage and asked at the Immigration service desk. A polite staff member explained what I should do and that they would arrange for my baggage to be collected from the carousel and transferred to my KL flight. Arrived at KL and collected my bags as promised. Absolutely seamless - polite and efficient service. Everything an airport should aspire to.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
9/10

Singapore Changi Airport customer review

(Singapore)

I used the main 3 terminals of Changi airport. Recently I got to fly out of it's Budget terminal. It offers all the basic: a simple airport layout ordinary facilities limited food and retail shops and no aerobridges. The terminal is clean and overall experience was ok. For now the current budget terminal at Changi is still better than some of the major airports in the world.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Singapore Changi Airport customer review

(United Kingdom)

Excellent tranquil terminal with great first impressions. Light airy building to refresh you after a long flight. Immigration is fast and efficient. Check-in process is quick and simple and ground staff help you with every need. The duty free shops are the usual big brands yet the airport compensates this with ample seating and activities before the flight.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Singapore Changi Airport customer review

(Denmark)

Had transfer from Terminal 3 to terminal 2. Walked which took 1 hour after plenty of looking at the shops in T1 as well as T2. Security check into waiting room very easy and plenty of space and free Internet. On the way back I took the Skytrain from T2 to T3 and had plenty of time to look around the shops in T3. Free wifi everywhere - just get a password at the information desk.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
9/10

Singapore Changi Airport customer review

(Denmark)

Great airport: clean plenty of room little queuing time - plenty of facilities free internet wifi signage excellent displays for departure everywhere friendly and helpful staff. I have on many occasions used the hotels where I pay per hour staying/sleeping - always clean good bed and super showers and bathroom facilities. Changi is a great experience and always hassle free.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
7/10

Singapore Changi Airport customer review

(United States)

Used all 3 and the low cost terminal. Each terminal has its own experience. Terminal 3 is one of the world's best. Terminal 2 is not as nice and Terminal 1 is older and not as good experience. The budget terminal has good selection of food and other outlets but the waiting areas to the plane are not air conditioned and can get warm.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Singapore Changi Airport customer review

(United Kingdom)

2.5 hour stopovers at Changi both ways on LHR-SIN-AKL-MEL-SIN-LHR flights. Changi Airport must rank as one of the best in the world - for a female travelling alone it is easy to navigate and provides all the information one requires for a seamless and worry-free transfer. Staff everywhere to provide information should you need it and they make a point of asking if you need help. Terminals immaculate; efficient transfers between terminals. Range of facilities for passengers all spotless and designed to make layovers between flights as pleasant as possible.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
9/10

Singapore Changi Airport customer review

(Australia)

Transmitted many times through Changi it is without doubt the best in the world. Transit hotels offer luxury for minimal prices shops and food offer quality and variety - and the butterfly sanctuary is a fun and unusual distraction. There is even a free cinema. I left my iPhone at the Apple shop to recharge as it was a particularly busy evening and all the free recharging facilities were being used. Airport staff are cheerful helpful and efficient.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes