✅ Trip Verified
| All I have to say is, what an airport! Just Jewel in and of itself means Changi is a tourist destination, with a 130-some-odd foot-tall indoor waterfall consisting of recycled rainwater, surrounded by five stories of tropical plants that appeal to multiple senses and then seven stories of what's basically a big, opulent shopping mall. Said shopping area also contains a Yotel, supermarket, IMAX theatre (below ground!), and access to an upper-level plant walk, which includes a glass bridge overlooking the waterfall, and a huge massive net suspended in the air that you can jump on. I spent an entire day in Jewel just as a tourist. But exploring the terminals is also a treat. Terminal 3 itself would be one of the most beautifully-designed airports in the world, with the sound-breaking ceiling, incredible space for passengers to walk around in, and plenty of shops post-security. The staff working in shops and restaurants, whether pre-security, in Jewel, or post-security, are, for the most part, nice, helpful and respectful. Also, terminal 2 had a beautiful display to celebrate this Year of the Rat pre-security, and a beautiful, rooftop sunflower garden post-security. The flow between the terminals requires either a walk or a tram or bus ride, but the organization at this airport is very logical. Customs and immigration aren't the friendliest, but they are efficient, courteous, and don't have a determinable ounce of the hostility that I'd expect to encounter with American and Canadian agents. However, processing times coming into Singapore for C&I weren't very efficient, even though lines weren't long at all, so I have to take one point off the overall rating. Baggage pickup is very efficient. I was able to pre-check baggage in Jewel before flying to Hong Kong--very easily, all computer-based, and with more than four hours to spare before departure time. Departure security, interestingly, is done at the gate, which is unusual, but the security personnel were personable, friendly, efficient, and thorough, all simultaneously. Singapore Airlines staff at departure were also very helpful and professional. Any place I saw in the airport was meticulously clean; even the restrooms had large windows in front of the urinals, but bamboo plants to block any views either inside or outside. Wow, I mean, wow! I wish North America would get its act together and build something even resembling Seoul Incheon or Hong Kong International, let alone Changi.