Singapore Changi Airport

Customer Reviews

5 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 455 reviews
7/10
5 star Skytrax Rating
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2/10

"no one to assist you in the queue"

(Finland)

Not Verified | Singapore airport is magnificent and extremely well-maintained with its facilities, gardens, waterfalls, etc., but arriving in the country has been made very difficult for Nordics. There is no one at the immigration department, upon arrival you first have to fill out a variety of information in English on a small computer, which can take up to an hour. If the machine accepts everything, be happy. There was no one to assist you in the queue of dozens of people at the machines. And if you are accepted, you go to another automatic machine, where you present your passport and other necessary documents. Your bag has been spinning for a long time waiting for you to pick it up from the belt. When leaving the country, everything seemed to be OK, but then the departure security check began, which was anything but friendly. The border control officers, who were clearly enjoying it, gave orders and ripped off the jackets of older people who did not obey at the same second. A military-style, manly, arrogant woman took my passport and boarding pass away because they noticed my diabetes pills, everything was drugs to them. Then I was ordered aside and subjected to various tactile tests with a digital device. They couldn't, didn't care to read prescriptions. Overall, it had the feel of being in the military chain of command.
Experience At AirportArrival and Departure
Date VisitDecember 2024
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
10/10

"kind and very helpful Service Ambassador"

(United States)

Not Verified | My husband and I are transferring today to the USA. We got off our plane from Bangkok and wanted to see the waterfall in the airport. A wonderful, kind and very helpful Changi Service Ambassador Tan Mey, showed us the way to see the waterfall. The train T2-T3 takes you past the waterfall. You can see it after 11am.
Experience At AirportTransit
Date VisitDecember 2024
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
2/10

"unprofessional attitude from staff"

(Thailand)

Not Verified | I want to express my disappointment regarding my recent experience with the early check-in process at Terminal 1 on December 7, 2024 at around 1.00-2.00 PM, for Thai Airways flight TG408. Upon arriving at the early check-in counter around 1:30 PM, I was met with an unexpectedly rude and unprofessional attitude from the staff member. After weighing my luggage and confirming that it was within the allowed limit, I was surprised when she immediately sent my luggage away without allowing me a chance to verify the weight or receive a luggage tag. When I attempted to ask questions, I was met with dismissive responses such as, "It's already inside, you go inside yourself,", "It's your problem now; find your own solution." "You dont like, you can report to any department you like, I dont care" This lack of communication and support was not only frustrating but also felt disrespectful. Given that there were only 2-3 passengers at the counter at that time, I found it particularly concerning that I was treated this way. Unfortunately, this incident did not end there. Upon arriving in Thailand, I discovered that my luggage had gone missing. I had to wait for the airline to search for it, which added significant stress to my travel experience. As a frequent traveler who has always appreciated Changi Airport's reputation for excellent service, I never expected to encounter such a level of rudeness and disregard. I believe that customer service training and staff management should be prioritized to ensure that all passengers receive the respectful and attentive service they deserve.
Experience At AirportDeparture Only
Date VisitDecember 2024
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Worst customer service"

(United Kingdom)

Not Verified | Worst customer service I have ever experienced. Half of the staff don’t know where the services such as early check in, baggage etc are. They then have the nerve to give you attitude for asking. Staff are eating food at work without any sign saying the desk is closed. Then talks to customers as if we are in the wrong for disturbing them. First class airport? More pretentious with poor service!
Experience At AirportDeparture Only
Date VisitNovember 2024
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
9/10

"immigration great, lounge perfect"

(South Korea)

Trip Verified | Check in smoothless, immigration great, lounge perfect. When you arrive at the gate here comes the security check. All X-ray, staff do NOT take care of your stuff. You fold your jacket you find it in a wreck when you pick it up. Put your expensive bag in a tray they take it out and put it directly on the conveyor belt. Really this is not acceptable for Singapore I have a 2 stars not for all airport staff but security staff. They need to care more
Experience At AirportDeparture Only
Date VisitNovember 2024
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
3/10

"Electronic passport control did not work"

(Hong Kong)

Not Verified | Electronic passport control did not work at T3. Staff were slow to rectify Phone charge and electrical sockets did not work. Christmas music only 6 bars repeated nov 8 with bad Jazz chords. Very annoying and frustrating all around
Experience At AirportDeparture Only
Date VisitNovember 2024
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
6/10

"automatic passport control is so bad"

(Italy)

Trip Verified | Nice and clean airport with good overall services, except passport control. Like in all major airport passport control is automated, and the machine did not recognize any person of our group (which entered Singapore in the same airport the day before). We were held between the automatic gates for 1 or 2 minutes before being directed to the manual control. Even an airline staff of some Asian airlines was held "captive" for 2 minutes. It's very strange that in a tech city like Singapore automatic passport control is so bad
Experience At AirportDeparture Only
Date VisitAugust 2024
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
yes
10/10

"The airport is outstanding"

(Australia)

Not Verified | We visited Changi airport both on outbound and return journey's to USA and Europe. The airport is outstanding and easy to see why ranked as 1st or 2nd best in airport rankings. Very large but very well laid out and excellent presentation with multiple facilities and services throughout. Convenient skytrain services and travel walkways to gates and between terminals. Myriad of high end stores and food outlets etc. Well posted advisory signage and notification boards. We deliberately scheduled in 2 x 12 hr stops at Changi between flights on the outbound and return trips and took advantage of the airside hotel which can be booked in 6 hr lots. The Aerotel is on the air side of the airport so no need to pass through customs. They also provide a meal with the booking - not inexpensive but worth looking at. Rooms are spacious and very quiet. Service is professional and friendly.
Experience At AirportArrival and Departure
Date VisitSeptember 2024
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
5/10

"Terrible food choices"

(United Kingdom)

Trip Verified | Terrible food choices only two places to get coffee or breakfast in T1 about a mile apart and very long queues Singapore has a coffee culture but this doesn’t exist at the airport and doesn’t seem to offer any real breakfast options when a lot of people will be travelling early in the morning. No modern water dispenser filling stations to fill your own bottle airside only outdate water fountain that cannot fill a bottle, very poor service. Changi tries to have a beat in class reputation but it’s really failing on food options
Experience At AirportDeparture Only
Date VisitAugust 2024
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"no prayer room for Muslims"

(Malaysia)

Not Verified | As an international airport, Changi Airport is very not muslim-friendly. This is because that from Terminal 4 until Terminal 1, even in the Jewel Mall, there is no prayer room for Muslims at all. This airport accepts a lot of Muslim passengers from various countries and even collaborate with Muslim-friendly airline such as Emirates, Turkish Airlines etc., but still, there is no room or space for us Muslims to perform our prayer. I hope Changi Airport can improvise regarding their facilities in this matter.
Experience At AirportTransit
Date VisitAugust 2024
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no