Singapore Changi Airport

Customer Reviews

5 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 374 reviews
7/10
5 star Skytrax Rating
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4/10

"inefficient immigration"

(United Kingdom)

Trip Verified | I suffered most of the Changi terminals in the last week and none were better than atrocious. I suspect this airport isn't about making travellers lives easier but rather providing an experience to infrequent travellers. Starting with the main terminal T3 arrived on an SQ overnight flight. The flight is delayed- so wander out to immigration. No sign of any staff- 13 desks, 2 with officials at which point one leaves. 10 minutes later they troop out - bearing in mind our flight was delayed so we can't have caught them by surprise. Luggage slow to appear and eventually get out and into taxi rank - few taxis, taxi marshall sent me to one, get in and halfway down the highway he says I have chosen a luxury vehicle at $60, normal taxi is $25. Next up - flight on Silkair to Surabaya. T2. Chaos at parking outside, no clear signage inside and eventually find a desk. Check-in and head off to immigration. Now in the queue from hell - we are all told to use e-gates, so in long queue although there are only two gates operational. Many people cannot use e-gates but they are made to try several times before they are allowed to give up. They new it wouldn't work but the immigration staff enjoyed watching them fail. Get to scan my prints - not working so I am sent to a new queue which is like Spanish Inquisition. Finally, get into terminal lots of shops but no useful facilities. Make way to the lounge and it is a shambles. Eventually, get on a flight having enjoyed the "how many times do we x-ray you and you bag game" Next up landing from Surabaya - obviously this is a destination (along with some Indian ones) where they treat you really badly. Off a late evening flight, x-rayed before I set foot outside arrival gate then it's off on a long and winding journey to get my bag. Finally departing T1 on EK. So chaotic arrival at the front door, with no clear signage of which zone to go to. Eventually, check-in. Lost the will to live with trolley. No staff available to help, but they do have lovely waterfalls to look at! Approached someone claiming to be customer service, abrupt and rude. Have usually delights of security with inefficiency guaranteed. Finally, get on the plane having been examined by security again. In summary, inefficient immigration, and obsession with security (but they don't actually pay attention to the screens they are too busy chatting), certainly dislike some destinations, surly staff and possibly ripped off in a taxi. However, lots of shopping (except Marina Mall is much better), some nice greenery and actually very good wifi.
Experience At AirportArrival and Departure
Date VisitOctober 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
8/10

"bit of serious criticism"

(United States)

Not Verified | I'm entering a bit of serious criticism in this review. Let me first say that I think Changi Airport is amazing in almost every regard, but I'm having a major issue with the system in the past year or so flying in an out of Terminal 4. ISSUES: Arriving Terminal 4 and needing to transit to Terminal 3. It's confusing, difficult, and a long and exhausting process, especially in non-peak hours. I've arrived in Terminal 4 on a long international flight in the early morning hours, with a wait for my next flight on a regional flight on a different airline. There is no Transit hotel in Terminal 4, so if I want to get a good nights sleep, I needed to go to Terminal 3 at the only hotel at the airport, Crowne Plaza. It's expensive, and I've sometimes had to pay over $300/USD for a room (w/no b'fast), to sleep, shower and refresh. It's a great hotel, but overpriced. There are no other options at the airport. Getting from Terminal 4 to Terminal 3 is a burden. 1. Need to go through immigration and proceed to a shuttle bus waiting area. During the day the bus comes often, but at night, you have to wait quite a while. 2. Haul your luggage on to a bus. No assistance with this. (Sometimes travel is done with my wife and her bags are always heavy.) 3. Alight at Terminal 2. 4. Then walk above the Subway System from Terminal 2 to Terminal 3. Ok. It can be done, but it isn't easy, especially after flying on long haul flights and arriving in the early morning hours. Singapore's Changi needs to get a better system for transiting from T4 to other terminals, and for $300/night, Crowne Plaza should provide a shuttle to pick up passengers. All said, I've lived and worked in Singapore and besides this big problem, I've always had a great airport experience, as I've traveled in and out of Singapore so many times. The Jewel terminal (mall) is stunning beyond belief. There is no place like it in the world. Singapore is a great place to be.
Experience At AirportTransit
Date VisitOctober 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
8/10

"immigration was too slow"

(United Arab Emirates)

Trip Verified | Arrived and departed early this month for a week long trip. Arrived at T1 and departed from T2. Its well signed, arrival departure at same level, didn't experience this yet at any airport. Though called as one of the best airport immigration was too slow, took more than an hour, disappointed. MRT is from T2 so have to take skytrain to T1 (can even walk in 10 min). Departure was better experience. Arrived little early to experience Jewel, then smooth check in and smooth immigration.
Experience At AirportArrival Only
Date VisitSeptember 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"unacceptable for an airport of this standard"

(Australia)

Not Verified | The single worst immigration official I have ever encountered. Entered his queue at 9.05, made it out at 10.35. 90 minutes exactly. Entirely unacceptable for an airport of this standard.
Experience At AirportArrival Only
Date VisitSeptember 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
8/10

"immigration queue is fast"

(Singapore)

Trip Verified | Overall experience at Singapore Changi Terminal 4 is good. However, unlike other terminals where the departure and arrival passengers are mixed in one level, T4 is running on a separate system. So it's a bit troublesome if you are transferring at T4 or between T4 and other three terminals. The immigration queue is fast.
Experience At AirportArrival Only
Date VisitAugust 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
6/10

"lack of signage"

(United Kingdom)

Trip Verified | This airport gets many great reviews but I consider that these are from passengers in premier or legacy airline movements. Transfer on low cost carriers is somewhat different experience. Lack of toilet facilities with long distance walks makes for an uncomfortable experience. The lack of signage that is easily understood is still a problem at Changi. I know where to go but first time visitors get confused over terminal numbers against letters of the alphabet to prefix gates. The carpets and orchids of the central areas do set the tone but other parts of Changi offer a somewhat poorer experience.
Experience At AirportTransit
Date VisitAugust 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
8/10

"There’s plenty of signage"

(Australia)

Not Verified | Singapore airport is the best of the best. Very clean bathrooms, Lounges, terminals etc. staff are willing to help you. There’s plenty of signage and it’s clear where you have to go. There’s lots of room and places to rest and sit. Many food options.
Experience At AirportArrival and Departure
Date VisitJanuary 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"process has gone backwards over the years"

(United Kingdom)

Not Verified | Best airport in the world, what a joke, more like third world. Currently stuck queing in immigration. E gates empty with huge lines for every manual counter. This process has gone backwards over the years.
Experience At AirportArrival Only
Date VisitAugust 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
10/10

"immigration and boarding is amazing"

(Singapore)

Trip Verified | Fly from T4 this time. Though T4 is a little bit distant from other terminals, there is almost everything you need for shopping and dining here. The fully automated check-in, immigration and boarding is amazing.
Experience At AirportDeparture Only
Date VisitAugust 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"nobody cares here"

(Norway)

Trip Verified | This airport is hopeless. I bought a water for a long flight. It was taken from me at the final gate and then later there was no more possibility to buy a new one. Go to Singapore and die thirsty, nobody cares here.
Experience At AirportDeparture Only
Date VisitJuly 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no