"automatic passport control is so bad"
Michele Caforio (Italy)
✅ Trip Verified | Nice and clean airport with good overall services, except passport control. Like in all major airport passport control is automated, and the machine did not recognize any person of our group (which entered Singapore in the same airport the day before). We were held between the automatic gates for 1 or 2 minutes before being directed to the manual control. Even an airline staff of some Asian airlines was held "captive" for 2 minutes. It's very strange that in a tech city like Singapore automatic passport control is so bad
Experience At Airport | Departure Only |
Date Visit | August 2024 |
Type Of Traveller | Couple Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | N/A |
Recommended | yes |
"The airport is outstanding"
Stephen Cooper (Australia)
Not Verified | We visited Changi airport both on outbound and return journey's to USA and Europe. The airport is outstanding and easy to see why ranked as 1st or 2nd best in airport rankings. Very large but very well laid out and excellent presentation with multiple facilities and services throughout. Convenient skytrain services and travel walkways to gates and between terminals. Myriad of high end stores and food outlets etc. Well posted advisory signage and notification boards. We deliberately scheduled in 2 x 12 hr stops at Changi between flights on the outbound and return trips and took advantage of the airside hotel which can be booked in 6 hr lots. The Aerotel is on the air side of the airport so no need to pass through customs. They also provide a meal with the booking - not inexpensive but worth looking at. Rooms are spacious and very quiet. Service is professional and friendly.
Experience At Airport | Arrival and Departure |
Date Visit | September 2024 |
Type Of Traveller | Couple Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | yes |
"Terrible food choices"
D Johnston (United Kingdom)
✅ Trip Verified | Terrible food choices only two places to get coffee or breakfast in T1 about a mile apart and very long queues Singapore has a coffee culture but this doesn’t exist at the airport and doesn’t seem to offer any real breakfast options when a lot of people will be travelling early in the morning. No modern water dispenser filling stations to fill your own bottle airside only outdate water fountain that cannot fill a bottle, very poor service. Changi tries to have a beat in class reputation but it’s really failing on food options
Experience At Airport | Departure Only |
Date Visit | August 2024 |
Type Of Traveller | Family Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | no |
"no prayer room for Muslims"
Z Akmal (Malaysia)
Not Verified | As an international airport, Changi Airport is very not muslim-friendly. This is because that from Terminal 4 until Terminal 1, even in the Jewel Mall, there is no prayer room for Muslims at all. This airport accepts a lot of Muslim passengers from various countries and even collaborate with Muslim-friendly airline such as Emirates, Turkish Airlines etc., but still, there is no room or space for us Muslims to perform our prayer. I hope Changi Airport can improvise regarding their facilities in this matter.
Experience At Airport | Transit |
Date Visit | August 2024 |
Type Of Traveller | Business |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | no |
“staff is very unfriendly”
H Aber (Germany)
✅ Trip Verified | The airport itself is very nice, but that was it. Bad signage, when you ask airport employees they often don't know and the staff is also very unfriendly. I thought Germany was world champion in being unfriendly. One of the worst airports I was. In the future, I will avoid travelling via Singapore. Preferably via Bangkok.
Experience At Airport | Departure Only |
Date Visit | June 2024 |
Type Of Traveller | Couple Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | no |
"clean, efficient, and fast"
12 reviews Andrew Tucker (Australia)
✅ Trip Verified | The usual fare with Changi airport, clean, efficient, and fast. Plenty to do, plenty to see. One of the worlds best airports for sure. I can highly recommend for shopping, having a walk around and browsing whilst in transit. All other airports should take note. Thanks Changi!
Experience At Airport | Arrival Only |
Date Visit | June 2024 |
Type Of Traveller | Solo Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | yes |
"boarding gate was changed four times"
S Martan (Canada)
✅ Trip Verified | I was appalled by the behaviour of a security screening lady who snatched my purse from my hand and put it on the screening belt. Also boarding gate for our flight was changed four times. It is definitely inconvenient for elderly passengers to run from one gate to the other four times. We were getting restless after the third announcement cause we thought what if we don’t hear the announcement if it is changed again. We were relieved when we finally boarded the plane. This is my first time experiencing four times boarding gate change for one flight.
Experience At Airport | Transit |
Date Visit | March 2024 |
Type Of Traveller | Couple Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Airport Staff | 12345 |
Recommended | no |
"Not a pleasant travel experience"
S Garton (Japan)
✅ Trip Verified | The airport was hot and I felt uncomfortable at times. Staff seem distracted at best with most of them more interested in their phones than in customers. Worst of all, due to the fact that they run security checks at the boarding gate, any drinks you bought in the airport to take on the plane will be taken away from you as you enter into the boarding lounge area just before boarding. You are then kept in a hot room with no access to toilets as you wait to board. Not a pleasant travel experience really.
Experience At Airport | Departure Only |
Date Visit | April 2024 |
Type Of Traveller | Solo Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | no |
"Security people are so bad"
Janvee Mahajan (Australia)
✅ Trip Verified | Security people are so bad. They speak rudely and have an attitude. I bought a perfume of 150 ml and haven’t opened it and went out of the immigration and when I came back through the immigration they took and and threw it despite me saying that I just bought it.
Experience At Airport | Transit |
Date Visit | April 2024 |
Type Of Traveller | Solo Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | no |
"aren't concentrating on customers facilities"
Ravikiran Neelapalli (India)
✅ Trip Verified | They aren't concentrating on customers facilities like toilets near the gates. The procedure they are following is very foolish, we have to carry our entire luggage to toilet and recheck in through security with the luggage again after using the toilets.
Experience At Airport | Departure Only |
Date Visit | April 2024 |
Type Of Traveller | Solo Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | no |