Singapore Changi Airport

Not Verified | Always a pleasure using Changi. Very courteous and friendly staff, extremely clean and efficient (immigration, security and check-in), and the infrastructure is nothing short of beautiful and breathtaking. The new Jewel building further cements Changi's status as the World's Best Airport as it is possibly the most unique facility in an airport ever, with it's amazing design and wide variety of entertainment, leisure and food options. Terminals 1-4 are great as well, clear signages throughout and no fault could be found with the entire airport and the experience it provides. 100% would recommend to anyone.

✅ Trip Verified | Such a fantastic airport. So much to do here, such as shopping, look at gardens, have a meal or go for a swim! Check-in was simple and efficient, with lots of self-service check-in screens present. Security at the airport was the fastest that I have ever been through. Lots of airport staff around. Fantastically designed terminals, greenery everywhere and generally a nice atmosphere. Have been through this airport over 20 times, and the experience just keeps getting better! Would definitely recommend Singapore Airport.

Not Verified | Arrived at Changi Terminal 3 and departed from Terminal 2. It is indeed one of the best airports in the world. Arrival in terminal 3 is very easy. Luckily my plane arrived at the gate near the immigration and I was the first one out of the plane. From the gate to the immigration it was less than 3 minutes and there was no one queuing. I was through immigration in few minutes and my luggage was already waiting. Got the taxi easily. The arrival area is bright with a lot of greenery and it's a fantastic first impression. The only negative is the immigration officers - they were neither friendly nor helpful. Departure from Terminal 2 which is a darker and dated terminal. Nevertheless it was an easy and smooth experience. I had time to visit the Jewel which was stunning! The security at T2 is at the gate but that didn't cause any problem. There was water machine inside the gate. The lady who as at the security screening was extremely friendly and helpful.

✅ Trip Verified | As usual, the airport is the pride of Singapore, and understandably so. Additionally, departure is at Terminal 1, which means that you would be able to see some of the new facilities at the new Singapore Changi Jewel. Arrival at the airport was smooth. However, Jetstar uses a pretty far gate and it takes quite a while to walk through and navigate to the end of the airport. The duty-free shops are really accessible and offer a huge variety.

✅ Trip Verified | I have been flying to Singapore Changi Airport for fourteen years and I am repeatedly stunned by how amazing it has always been. The layout is fantastic and you get to immigration in no time, irrespective of which gate you arrive at. Clearing immigration takes a minute. Luggage arrives by the time you get to the carousel and another two minutes later you can have a local SIM card with 100GB of data. Another minute, and you are in the cab to the city. Departure is equally pleasant. Ground staff are excessively courteous. Security is at the gates, which makes it a lot more efficient. Immigration is automated when you exit the country. Food and beverages are not overpriced compared to the city and there are plenty of options irrespective of your dietary restrictions. The ambience of the airport is very pleasant: for instance, T3 has a massive wall planted with live vegetation. Wifi is fast and the restrooms are sparkling.

✅ Trip Verified | Fantastic shopping and great customer service. I was unable to buy a mascara at Amsterdam Schiphol because they claimed Australian customs would confiscate - but Singapore Changi gives passengers who wish to shop the flexibility. The airport is extremely clean, great seating availability and even has a huge food court to try local delights. Signs are clear and easily accessible for wheelchairs. Transfer teams are available every 2 minutes if you don’t want to walk. Best airport for transit.

✅ Trip Verified | I've no idea what criteria other reviewers have to give this best airport in the world. I have transited this airport 8 times in last 15 months. The distances one has to walk between Gates/Terminals is ridiculous. Terminal 1 is dirty, scruffy, with nothing to be positive about at all. Information signs are not of a good standard. and in all my transits I've never been able to get on a "Free City Tour", always fully booked! To get free WiFi one needs a working phone (must tourists don't have) or a voucher from an Info Booth - oh yes, miles away - hasn't WiFi moved on since such an approach? In future we will do all possible to not transit Changi.

✅ Trip Verified | Whilst Terminal 3 might be okay, Singapore Changi Airport should be ashamed of Terminal 1. I arrived through there recently - dirty, depressing and a long way short of newer airports in Asia / Middle East. Of course many travellers never see the older, more slummy sections of Changi, but for those that do, being called a Best airport seems a long way from the truth.

✅ Trip Verified | We arrived just past midnight of Sunday at Terminal One and was initially impressed with the renovation that has been done. However our experience at the taxi queue and whatever its intended design left us hot and flustered and we are embarrassed by its world class claim and visitors get to experience the same farce as us. Firstly it is already a terrible idea having visitors to pick which of the 4 queues they hope would be the fastest when all the other terminals have logical queue system in place. Then in order to counter this poor idea and design, you have to have so many staff trying hard (and very unsuccessfully at times) to direct users and explaining to them why (some lines are closing they say) and which queues to go to, adding confusion, irritation and frustration to people just coming down the escalators and those already waiting in line. Having this terrible system in place, where you have created very unequal number of people amongst the 4 queues, we imagine the other logical thing to do hire more staff just to direct taxis waiting outside which queue to approach first? And even that we can see that their decision making didn't reflect on the situation at hand. We were directed to the longest queue and yet the taxis coming our way were the least! After about 45 mins of waiting, my partner and I decided to split so that she could join another queue which seems shorter and before long she was already near the end of her line while I still had loads of people in front of me. Naturally I left my line and joined her and we finally got our cab. This was more than an hour of waiting for a taxi at Singapore Changi Airport! We are really baffled by your adopted queueing concept which is an old system that has been and still is a failure anywhere in the world and wondered whose bright idea it was to bring it to Terminal One when the queue system in all the other 3 terminals worked logical and efficiently. What a waste of manpower and resources. Please do something about it.

Not Verified | Booked a shuttle bus from airport to city and needed to wait for 40 minutes plus. This connection facility between airport and city could not claim to be the world's number one.