Singapore Changi Airport

✅ Trip Verified | Security people are so bad. They speak rudely and have an attitude. I bought a perfume of 150 ml and haven’t opened it and went out of the immigration and when I came back through the immigration they took and and threw it despite me saying that I just bought it.

✅ Trip Verified |   They aren't concentrating on customers facilities like toilets near the gates. The procedure they are following is very foolish, we have to carry our entire luggage to toilet and recheck in through security with the luggage again after using the toilets.

✅ Trip Verified | Had to board at gate A17. Went a bit earlier to enquire than boarding time and was rudely turned away. This could have been done politely as well. After a flight already and a long wait, we travellers do not need this. In spite of such a wonderful airport, the staff makes it less so.

✅ Trip Verified | The security at the check-in to my connecting flight were atrocious. After confiscating my cuticle scissors and a mini screwdriver set from my carry on, they informed me that the two fishing rod cases in my backpack could not be brought on as carry on luggage. This was despite the fact that I just flew in with them from my departure airport and they were checked through to my arrival destination. After waiting 15 mins for a “supervisor” to show up, I had to leave my rods with security and bring an airline rep back to agree to check my fragile and expensive rods in as cargo.

Not Verified | There is extreme mismanagement among the airport staff. The way airport is designed is misleading for the passengers. There are no active associates available at the gates to assist us during the transit. During onboarding, the airport staff were rude and disrespectful to the passengers as many were unaware that the boarding passes had to be collected at the transfer desk unlike other airports where the boarding passes are issued at the gates for transit passengers. Overall, it was a very bad experience dealing with the staff.

✅ Trip Verified | It never ceases to amaze me that Changi continues to be voted as the best airport in the world. On the face of it Changi can be a pleasant airport to use. However once you factor in all the illogical rules and regulations plus the appalling signage (actually Singapore in general excels at diabolically stupid signs everywhere, or the opposite, a total lack of signs) the complete lack of staff empathy when anything goes wrong, which is way more often than they would have you believe, it is really a quite ordinary and annoying place to be.

✅ Trip Verified | In terms of inside beautification, greenery, ambience and comfort this airport is one of the best ones. Nonetheless, this airport is a typical Asian airport in terms of the rude behavior of the staffs, security check and long queue. Very neat and clean airport with taxi, grab and other public transportation facilities. Good wifi service. Varieties of shopping facilities and restaurants are available.

Not Verified | The airport is very overrated, especially Terminal 2, which is dark and dingy and does not have a welcoming feel. The customs staff who do the security screening for you at the gate before you board your flight are extremely rude. One of the security personnel was sarcastic and surly. The other security man was extremely rude to me as well. It's a shame that a so-called 'best airport in the world' has such rude and surly staff.

Not Verified | I travel between the UK and Australia regularly and this is by far my favourite airport. Spotless, excellent facilities, helpful staff, quiet serene environment (yes, in an airport!) and if you happen to be here for a while, there are plenty of nice distractions including a butterfly garden and places to rest, shop, or relax in comfort. Highly recommend transiting here rather than Dubai for example.

Not Verified | Foolishly left a small piece of hand luggage on the aircraft. Airport staff couldn’t have been more helpful. Bag found and handed back to me by a very nice police officer at my departure gate for next flight.