✅ Trip Verified
| We arrived just past midnight of Sunday at Terminal One and was initially impressed with the renovation that has been done. However our experience at the taxi queue and whatever its intended design left us hot and flustered and we are embarrassed by its world class claim and visitors get to experience the same farce as us. Firstly it is already a terrible idea having visitors to pick which of the 4 queues they hope would be the fastest when all the other terminals have logical queue system in place. Then in order to counter this poor idea and design, you have to have so many staff trying hard (and very unsuccessfully at times) to direct users and explaining to them why (some lines are closing they say) and which queues to go to, adding confusion, irritation and frustration to people just coming down the escalators and those already waiting in line. Having this terrible system in place, where you have created very unequal number of people amongst the 4 queues, we imagine the other logical thing to do hire more staff just to direct taxis waiting outside which queue to approach first? And even that we can see that their decision making didn't reflect on the situation at hand. We were directed to the longest queue and yet the taxis coming our way were the least! After about 45 mins of waiting, my partner and I decided to split so that she could join another queue which seems shorter and before long she was already near the end of her line while I still had loads of people in front of me. Naturally I left my line and joined her and we finally got our cab. This was more than an hour of waiting for a taxi at Singapore Changi Airport! We are really baffled by your adopted queueing concept which is an old system that has been and still is a failure anywhere in the world and wondered whose bright idea it was to bring it to Terminal One when the queue system in all the other 3 terminals worked logical and efficiently. What a waste of manpower and resources. Please do something about it.