Siem Reap Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 46 reviews
6/10
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4/10

"old airport was far more convenient"

(United Kingdom)

Not Verified | Very modern, lots of space etc. Luggage arrived from aircraft quickly. Still the very antiquated way of processing visas, ie 3 windows, 3 queues to suffer, fortunately we were at the front, then queue up again for immigration. The really bad bit about this airport is its distance from Siem Reap itself, nearly 50kms. $35 usd by car and nearly an hours drive. A nice new road leading from the airport that then connects to the bumpy, ramshackle main road for the rest of the journey. For most tourists, the old airport was far more convenient, by a big margin.
Experience At AirportArrival Only
Date VisitFebruary 2024
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
10/10

"surpassed all expectations"

(Australia)

Not Verified | My experience at the new Siem Reap Airport surpassed all expectations. The staff’s friendliness and proactive assistance elevated my journey. Navigating immigration was not only expeditious but also conducted with an admirable level of efficiency. The airport’s outstanding features, combined with the exceptional service, created an atmosphere of ease and comfort.
Experience At AirportArrival and Departure
Date VisitNovember 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
6/10

"nothing decorative at this new airport"

(Cambodia)

Trip Verified | This review is about the new Siem Reap International Airport, that began operations on 16 October 2023. It was my first time at this airport and was taking the long 1 hour trip by the post office bus. Besides a big, nice golden Buddha statue, there is nothing decorative (cultural, paintings, etc.) at this new airport. Despite having an invitation to a lounge, the lounge was not in operation yet. There is only one coffee ‘facility‘, where people must queue up. Only one (Chinese) restaurant was open, but who to eat dim sum for breakfast? The staff overall seemed distant and immigration staff only became friendly after I began speaking in Khmer. I know that this is a new airport but maybe the airport authority can pick up some ideas from this review. t was also very hot inside
Experience At AirportDeparture Only
Date VisitNovember 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
6/10

"passport control is far too slow"

(United Kingdom)

Not Verified | Both arrivals and departures in the new airport are very good. The arrivals visa control is very aggressive and unfriendly. The passport control is far too slow. Departures is good but far from friendly. I have an airport lounges pass but, was told sorry we haven’t signed an agreement yet. So you have to pay $37 USD each. The water dispensers only give hot and warm water, why no cold water?
Experience At AirportArrival and Departure
Date VisitNovember 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
9/10

"Lovely little airport"

(United Kingdom)

Trip Verified | Lovely little airport. Check in was very quick as was passport control and security. Good selection of shops after security. Airport was very clean including the toilets. A couple of dining options available and a drinking water dispenser provided to top up your bottles. Mineral water can also be purchased for US$1. Plenty of seating available by the gates. On departure there are no gates just a short walk to the plane. All in all a great little airport!
Experience At AirportDeparture Only
Date VisitFebruary 2020
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
10/10

"Most wonderful people"

(Canada)

Not Verified | The staff at this airport have to be the friendliest and most helpful airport staff I have ever met. My fiend and I arrived at the airport leaving for Vietnam with an hour and a half until our flight, thinking all of our documents were in order. Turns out we had both entered incorrect information on our travel visas by mistake, and this mistakes would not be overlooked by Vietnam country officials, rendering the visas void, and us unable to travel. We were traveling on New Years Day, so the visa office at the airport was closed. The staff were extremely helpful with our situation. They assigned us a personal check in clerk who stayed with us through the whole ordeal and was calm and reassuring the entire time. He contacted an emergency visa officer who drove from his home to the airport and issued us emergency visas on the spot (albeit for a large fee but this was expected). Since it was a holiday they did not have any visa issuers on site. They allowed us to check in even though we did not have the correct visas in place knowing that the visa officer was on the way. Once we had our visas, we had about 20 min until the plane left. The check-in clerk ran us all the way through the airport, moved us to the head of the security line, got us right up to the front of any queue we encountered, and got us on that plane. He was running like his life depended on it. It was amazing to watch and experience. We got on the plane with 5 min to spare. We are eternally grateful to that check-in clerk, the visa officer, and all the staff we (briefly) encountered. The onus was definitely on us for messing up our visas, but they helped us all the way regardless. Most wonderful people I've ever met at an airport. 10/10 would recommend.
Experience At AirportDeparture Only
Date VisitJanuary 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
8/10

"a great and smooth departure experience"

(United Kingdom)

Not Verified | I arrived from Phnom Penh and then departed to Bangkok. On arrival at the domestic airport there was no air bridge, and it was a very short walk to the main building. It took a while for the luggage to come out but luckily the arrival area was not crowded. Departed from the international terminal to Bangkok. The terminal was new and clean and check in staff very friendly and helpful. There was only one security line open but the queue wasn't too long. After security there were few shops and a great Plaza Premium Lounge (if you fly Bangkok Airways they also offer their own lounge). The Plaza Premium lounge was quiet, well design and spacious. Overall a great and smooth departure experience.
Experience At AirportDeparture Only
Date VisitDecember 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
10/10

"friendly, patient and understanding manner"

(United States)

Not Verified | Let me begin by saying that what my girlfriend and I experienced on Friday March the 7th at the Siem Reap airport was so wonderful that I want to give detains as to what I mean. Let’s start with the fact that we were scheduled to fly that morning from SR to Newark Airport connecting first in Hong Kong. We arrived at the airport, checked our bags—and found our flight from Hong Kong to Newark was cancelled due to the snow storm in the NY City area near Newark. Frustrated as were, we decided we wanted to see if we could stay another day in SR. But we figured we’d never be able to get our checked luggage off the plane. Then I looked online and saw our airline, and every other one we checked, were not flying back to Newark until Sunday! That was a huge problem for us, and left us feeling semi-frantic. And that’s where the people in the terrific staff in SR terminal took over. First, one manager somehow managed to get our checked luggage off the plane to Hong Kong. Then, another staff member advised me to call the Phnom Penh office of my airline, to check and see if by any semi-miracle of a chance there was a flight available from Hong Kong to Newark sooner than Sunday. Sure enough, someone in that office was somehow able to book us on a flight out of SR on Friday instead of Sunday—which was truly a godsend for us. What a fantastic idea it turned out for us that that staff member recommended our calling the Phnom Penh office! And then, when my girlfriend became fully frantic because she couldn’t find her carry-on bag, another staff member walked around the terminal with her and eventually and fortunately was able to locate it. Let me add too that all of these airport-terminal “guardian angels” did all of this for us in a truly friendly, patient and understanding manner. We profusely expressed our gratitude to each and every “angel” — and knew upon returning we had to post this summary of our deeply appreciated experience at the SR airport. Thank you all very much again! PS: to top it off, because of all you, we were able to spend nearly two extra, terrific days in the Siam Reap area than originally planned!
Experience At AirportDeparture Only
Date VisitMarch 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
6/10

"staff training for some would be appropriate"

(Australia)

Not Verified | We arrived when other flights were arriving and there were huge queues. We were fortunate to have obtained E-visas so were able to jump the Visa on Arrival queue only to come to a stop at immigration. As our documents were meticulously done prior to arrival it was a straight forward process but delayed by a very slow official who made no communication at all. Those who had the misfortune to be in his line, were left bewildered by what was happening. Once through immigration, two plane loads of passengers scrambled to find their luggage on the one baggage belt that was working. A lovely airport but perhaps some staff training for some would be appropriate.
Experience At AirportArrival Only
Date VisitJanuary 2018
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
yes
8/10

"airport was good, clean and efficient"

(Australia)

Trip Verified | Arrival into Siem Reap was delightful. No air bridge, there were stairs and a very short walk into a unique wooden arrivals hall. Loved the individuality and a far cry from the usual glass and metal look of most airports. It’s a small airport, immigration took about 20 minutes to get through, bags again another 20 minutes. Was very happy overall with the arrival process and I wish more airports were as attractive. Departing to Sihanoukville was from the domestic terminal. We had to walk there from international as we didn’t realise there were two terminals, Domestic is very small, there is absolutely nothing before check in, not even a coffee shop, just a few seats along a wall, check in doesn’t open till two hours before. However we soon were through airside. Quite cramped and full. Two Gift stores and an overpriced snack/drink café, definitely had a monopoly. However overall the airport was good, clean and efficient.
Experience At AirportArrival and Departure
Date VisitJanuary 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
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