Sharm El Sheikh Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 103 reviews
2/10
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2/10

"Absolute shambles"

(United Kingdom)

Not Verified | Absolute shambles through the first security check, no trays to put items in, people were putting phones, lighters and other small items straight on the conveyor belt that were falling through the rollers, bags were falling off the belt as passengers were being inspected by security staff. Ladies toilets in the departure area were disgusting, no soap, no toilet roll, filthy toilets that hadn’t been cleaned. Rude staff who boarded orders at passengers, I absolutely would not go back here again. Tried to access the free 15 minute wifi, which required an access code to be sent to my mobile, no access code sent.
Experience At AirportDeparture Only
Date VisitNovember 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

“Worst ever airport”

(Sweden)

Not Verified | Worst ever airport we have been experienced. We understand the need for security measures but the way they treat you at arrival and departure is unbelievably atrocious. Would absolutely not recommend travelling through this airport.
Experience At AirportArrival and Departure
Date VisitNovember 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"the entire airport is chaotic"

(United Kingdom)

Trip Verified |   The staff work to no observable structure, the entire airport is chaotic, with no consistency in any of their so-called procedures. How they actually manage to get a plane off the ground is a mystery. I had a security guard shouting into my face because the fingerprint scanner wouldn’t work - he was so furious I actually think he’d like to have hit me. The excessive passport & luggage checks/ body searches are carried out by people who treat you more like a maximum security prisoner than someone who is putting money into their economy. It’s a shame that no one with any influence will ever read these reviews because there’s a huge need for massive restructuring of this circus.
Experience At AirportDeparture Only
Date VisitOctober 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"this airport is absolutely atrocious"

(United Kingdom)

Trip Verified | Having seen comments from past years I can now confirm that this airport is absolutely atrocious. We all understand that security is important so 1.5 hour's queuing for Arrivals at passport control is slow but (loosely) understandable but for Departures, they have a mindbogglingly insane series of checks for luggage and passports. Basic luggage check-in is ridiculously slow (2.5 hrs!) and results in a form which must be filled in then handed to 'Passport Control' 10m later, who has no way to check the data contained or interest in doing so - they just get stacked! Multiple Passport checks are often in quick succession and can only be described as farcical! Why follow a conventional computer & visual passport 'gate' with a single guard in the middle of the corridor doing another (but cursory) visual check 3m later, then again 10m later, and there are similar absurdities for hand luggage? The net result is that a simple process takes forever and allows no time to purchase food or duty frees - we almost missed our flight because of the delays added. I can only assume that they either have a chronic employment issue so must add as many manual steps as possible, or they are deliberately making life as difficult as possible for some obscure reason. There is certainly no logic to the sequence or integrity of any of the processes. Lessons learned for us include 1) Avoid Sharm el Sheikh Airport if at all possible, 2) Allow far longer than the tour guide quotes (including arranging independent transfers if necessary - I'd recommend at least 5 hours to have any confidence). 3) If forced to follow other timetables then take your own food (but allow for ditching drinks!) and be warned - there's no WiFi available so don't rely on online services either.
Experience At AirportArrival and Departure
Date VisitSeptember 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no
1/10

"shambolic airport"

(United Kingdom)

Not Verified | I have travelled all over the world and I am appalled with Sharm El Sheikh Airport, it’s literally rubbish, the whole experience was a joke, my passport was checked 5 times before I even got to the plane which was one hour delayed due to the ground staff and their shambolic procedures. At one point I even swapped my passport with my partner (male) handed it in for checking for the 3rd or 4th time it was not even checked we both carried on through after showing incorrect passports which goes to show it’s all for show and authority they do not do the job required and managed to turn the departure experience into an nightmare. They literally can’t even organise a queue. Airport doesn’t even have Wi-Fi unless you have an Egyptian phone number shops are full of usual overpriced market rubbish, eating facilities very poor. We will not travel to Egypt again based on your shambolic airport. Civil Aviation Authority could do with visiting you.
Experience At AirportDeparture Only
Date VisitSeptember 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"most staff incredibly rude"

(United Kingdom)

Not Verified | Long long waits, most staff incredibly rude, multistage checks. The worst airport I've been through ever. I love Sharm but the airport is getting even worse than before and this will affect my decisions to come here again. Most Egyptian people are great but staff here are rude and dreadful attitude.
Experience At AirportDeparture Only
Date VisitSeptember 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"need to show my passport 5 times"

(United Kingdom)

Trip Verified | Having travelled to Egypt a number of times I am always dissatisfied with the level of service at their airports. It seems that they need to employ so many staff to duplicate the same jobs over and over again, on arrival we were told we did not need to pay for visas as we were not leaving Sharm but we had to fill in a form, that's fine but in years gone past the airlines provided them saving time in the airports, but now you need 6 people shouting at you to get your paper visas and then having to fill them in standing up as there is never anywhere to write on, instead of completing them on the plane before you even land, then you finally get to passport control and no sooner than a plane load turns up a number of officers stop working and then you form an orderly queue behind one who is working only to be sent back to the end of another queue as a head passport officer decides to close that station and then 10 minutes later after everyone moves he decides to open it again for no logical reason. At least as the airport is quite small you get your luggage quite quickly. On departure it is not much better, again so many staff doing the same work, I think our luggage went through scanners three times, we were body searched twice and had to remove different items of clothing at different searches and then held outside the gate departure lounge where there is little seating, despite there being lots of seating inside the departure lounge, and when we eventually were allowed in the departure lounge they decided to randomly check passports, boarding tickets and for some unfortunate people have the hand luggage checked for the 4th time. Whilst I understand the need for security I don't understand the need to show my passport 5 times from the entrance of the airport to getting on the plane. Unfortunately the rudeness of the majority of officials at Sharm Airport certainly takes to gloss off what is a truly magnificent holiday, maybe that's the price you have to pay for a good holiday. Just don't understand that when you are arriving or departing the shifts seem to change causing such a delay, I know that tourists can be stressed after a long flight or transfer to the airport but treating us poorly does Egypt no good. On another note, if you arrive in time for your flight don't leave it to the last minute to get your Burger king and then have to rush to the gate and please don't queue up outside the boarding gate if your flight has not even been called as you are just making it difficult for those on the earlier flight who have to push past you to get to their flight, you all have allocated seats there is no hurry the plane wont leave without you, and put your rubbish in the bins there are plenty about, we don't help ourselves.
Experience At AirportArrival and Departure
Date VisitAugust 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"airport is very dirty to say the least"

(United Kingdom)

Trip Verified | Disorganised and very rude airport staff! Our first-time visit to Sharm El Sheikh and the airport experience pretty much dented our trip here and won't be returning. As soon as we arrived chaos loomed, we were directed to pass through immigration as a visa was not needed if you are to stay in Sharm only. Whilst being directed a small card (pointless card btw) was given to us and told to be taken to the immigration/border control and it will be filled by the immigration officer there. When we got there we were met with the most intolerable and very rude immigration officer you could possibly be checked in by! After checking me through with the worst attitude, he let me pass but then straight away screamed at me to come back as if I had done something wrong! This was because he forgot to check the card that was given upon arrival, I asked if I could borrow a pen (as we were told that it would be filled out at the immigration desk), and this was completely rejected, I had to ask another passenger if I could borrow theirs, and kindly gave it to me by them. He even shouted "Quick quick" like we were holding up the line, but matter of fact he was still checking people through whilst we were filling out this so-called immigration card. Once it was filled out and given to him he didn't even proceed to check it, just left it sitting next to his computer. Useless! Thankfully we were able to pass after such terrible commotion and unprofessional service by the immigration officer. Luckily it wasn't so bad on our way back from there minus the 4 security and bag checks you go through when leaving! One of the security checks, one of the airport staff demanded my wife to put her belongings on the belt without a box, luckily the passenger ahead of her offered to put it in her box as there was no other box available, otherwise my wife's stuff could have been lost or destroyed. But it's stupid things like this that airport staff have no consideration at all! The airport is very dirty to say the least, the departure gate was infested with ants! Sharm in itself is absolutely beautiful and the people you meet outside the airport are really kind and helpful, however, the airport experience in itself is not worth returning to.
Experience At AirportArrival and Departure
Date VisitJune 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Dirty, zero organization, staff very militant"

(United Kingdom)

Not Verified | First time back in Sharm El Sheikh for 20 years, lovely stay, beautiful hotel, diving, but will think again because of the airport experience. Arrival took an absolute age and the staff were incredibly rude, very unwelcoming. Once through passport control, more checks. Toilets absolutely filthy with a cleaner outside trying to extract cash (only women's toilet), more security checks to get out of the airport. Departure total confusion, zero organization, lots of uniformed men standing about, so many security checks before we boarded the plane 4 times we had to go through a security check. Facilities toilets absolutely filthy with the cleaners sitting outside! Food and drink crazy expensive. Dirty, zero organization, staff very militant, not sure they know how to run an airport, wont help tourism at all.
Experience At AirportArrival and Departure
Date VisitJune 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"such a bad service"

(Armenia)

Not Verified | Zero rating for this airport! I have never experienced such a bad service! First of all the check in lasted more than 2 hours, it was going really slow. Secondly, we have passed 4 security checkpoints for what reason I don't know. All the passengers were treated badly. One of the security checkpoints lacked boxes for bags, phones watches, Because of that, my bag with macbook fell and I got home seeing that my macbook screen is broken. I left my phone in the scanner, I ran and caught the phone, otherwise it would have fallen again.
Experience At AirportDeparture Only
Date VisitJune 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no