Shannon Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 22 reviews
6/10
No Skytrax Rating
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3/10

Shannon Airport customer review

SNN-CDG with Cityjet recently. There is a huge improvement in security check and new airside catering facilities. Also the bar is now open before proceeding through security check. This airport is a delight to travel through compared to Dublin.
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2/10

Shannon Airport customer review

Landside is bright and breezy - airside a delightfully nostalgic wood paneling carpeted feel. Catering is ample as is parking shopping and the linear configuration of the terminal building makes it a delight to watch planes come and go while waiting. In fact the only thing problematic about Shannon is the lask of decent full service airlines on Western European routes - these days its all Ryanair and Easyjet - Wizz and fizz. It has the oldest dutyfree area in the world - What innovation.
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2/10

Shannon Airport customer review

Drab looking especially airside. Seating dirty & worn. Very little to occupy you once airside. The whole place needs redecoration. Could do with more competition for refreshments. Shannon score with free WFI internet access and an inside viewing area albeit not much to look at outside (not a busy place for aircraft movements) plus this is a roomy airport.
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3/10

Shannon Airport customer review

It is very easy to get in and out of Shannon airport especially when compared to Dublin. The staff and security staff are helpful and friendly. On the downside is that the departure lounge has very poor catering facilities and an air of dreariness. The signage is terrible and the departure gates for Ryanair passengers is confusing and at times chaotic.
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Shannon Airport customer review

Shannon Airport has no hot food served after 3pm every day due to a dispute between the airport authority and Aer Rianta. Nothing for the last 3 months has been done about this. The land side bar has now closed it's doors completely. The bar airside is not much better apart from a few incredibly expensive sandwiches and coffee there is not much there. The vending machines landside or airside 99% of the time are out of order.
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Shannon Airport customer review

I travel through Shannon frequently to various airports in the USA. It is always a breeze going through Shannon. Everything goes relatively quickly and without problem. It is very relaxed. The Irish breakfast is always good in the upstairs restaurant. I would say however that security are sticky about arriving 2 hours before your flight time. I find in other airports (USA anyway) that this is not as big an issue. Of course it makes perfect sense to allow yourself plenty time to go through checkin and security and of course to get that Irish breakfast.
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Shannon Airport customer review

As a regular passenger in Shannon it has to be one of the most user- friendly airports in Europe.It has a large check-in area with all the necessary shops and restaurants/cofee shops. There is a relaxed atmosphere around the airport which is rarely crowded and therefore check-in is relatively painless. I must echo the comments made previously about the departure lounge being a little dated but all the same it does what its meant to do and has a nice bar also. The duty-free shop is largespacious and well stocked.
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Shannon Airport customer review

Use Shannon regularly overall the airport is quite and relaxed with never much queues. The New check in Terminal is large and spacious which avoids being squashed and having check in queues all over the place. Security is always quick and polite and the departure area although a bit dated has a good size bar and duty free shop. Arrivals can be a little on the small side when several flights arrive together but generally immigration baggage and customs is a breeze. Staff generally are polite and friendly. The airport may be small and a bit dated but it is a more pleasant better experience than many bigger airports.
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Shannon Airport customer review

I have used the Shannon Airport twice in the past year and although the terminal is dated and dingy the overall experience was pleasant enough. Arriving from the USA on an overnight flight we cleared Customs quickly the luggage was delivered promptly and the car hire had our vehicle ready. Departing was similarly painless - clearing US Customs in Shannon is great ! Beware of the Aer Lingus "Premium" Lounge which is poorly stocked and staffed with rude thoughtless personnel.
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Shannon Airport customer review

I have used Shannon airport a couple of times and think it is great. Possibly the most absurdly huge airport/runway in the middle of nowhere! The interior decor is straight out of the 1970's and films like 'Airplane'. Road links to Limerick are very good and there are more car hire stores than you can shake a stick at. Staff are very friendly and check in/out and baggage reclamation is fast. More than anything it connects the UK with a really lovely part of Ireland with no hassle.
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