"just want to thank the staff"
Karin Elder (United Kingdom)
Not Verified | I had a flight from Malaga to Manchester via Shannon, My first flight was delayed and my second was boarding when we landed. I just want to thank the staff, particularly at passport control, the lady was amazing and rushed me straight through. The security and boarding staff were excellent too. All made sure I made the 2nd flight in order to get back to home to my mother who was and still is gravely ill. Without their kind actions, I'd have missed the connecting flight. So thank you all the staff for your compassion and haste! I'll do the overall rating - but - in all honesty I was not in the right state to pay much attention.
Experience At Airport | Transit |
Date Visit | November 2023 |
Type Of Traveller | Solo Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Signs | 12345 |
Food Beverages | N/A |
Airport Staff | 12345 |
Recommended | yes |
"there are no bargains"
Joseph Bailey (United States)
Not Verified | Small airport in the West of Ireland. People and staff very friendly. New bathrooms in lounge. Food expensive. Duty free was very big but there are no bargains for people travelling to US as items like perfumes are actually more expensive than sites in US. We used to get bargains in duty free, but not any more.
Experience At Airport | Departure Only |
Date Visit | September 2023 |
Type Of Traveller | Solo Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | yes |
"Very efficient"
Simon Harris (United Kingdom)
Not Verified | Very efficient from arriving on stand, getting though immigration baggage and leaving in the hire car in less than an hour. Departure was a breeze. Only minor issue was Wi-Fi only seemed to work once you go through security. Much prefer Shannon to the chaos that is Dublin.
Experience At Airport | Arrival and Departure |
Date Visit | July 2023 |
Type Of Traveller | Couple Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | yes |
"comfortable and convenient"
Tom Oisceid (Portugal)
Not Verified | Such a comfortable and convenient airport to use. The relaxed feeling that I experienced was something you don’t normally feel in airports. Everything and everyone seemed to be at a relaxed pace and the friendliness of the immigration staff was very pleasant. The baggage arrived promptly and even the customs staff seemed very friendly as I passed by. At the exit to the car park I was asked by a couple of international visitors if I could assist them as they lost their car park ticket. I went with them to the car park and visitor reception desk and the two ladies there were very understanding and helpful. There were hand sanitising dispensers and hand towels available throughout the concourse and what is different about Shannon airport is that the sanitising foam dispensers were well stocked compared to other airports that all seem to have the dispensers but they are all empty.
Experience At Airport | Arrival Only |
Date Visit | June 2023 |
Type Of Traveller | Solo Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | yes |
"very pleasant experience"
N Martin (Ireland)
Not Verified | I would like to express my extreme gratitude to staff who managed to retrieve some personal items belonging to my son & I which we left onboard plane on flight in from New York early last Wednesday morning. Due to their quick actions, we managed to reclaim these items from the plane before it headed out to Heathrow on next flight. They were extremely efficient & very friendly, two great ambassadors for Shannon airport. We are very grateful to them both for their assistance in turning what could have been a holiday disaster into a very pleasant experience with Shannon airport. They both deserve special recognition for their excellent customer skills.
Experience At Airport | Arrival and Departure |
Date Visit | April 2023 |
Type Of Traveller | Family Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Airport Staff | 12345 |
Recommended | yes |
"such a dream, no queues, friendly efficient staff"
Marie Moriarty (Ireland)
Not Verified | I just booked through this airport in October on my way to Australia. It was such a dream, no queues, friendly efficient staff. Luggage scanned without having to remove Ipad, small bottles etc. It must be one of the better airports in the EU.
Experience At Airport | Arrival and Departure |
Date Visit | October 2022 |
Type Of Traveller | Couple Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | N/A |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | yes |
"pleasant experience of arriving and departure"
P Martell (United States)
✅ Trip Verified | The pleasant experience of arriving and departure in Shannon Airport was above all else. Efficiency, professionalism courteous. Dublin needs to take a look and see how it’s done. Well done Shannon.
Experience At Airport | Arrival and Departure |
Date Visit | July 2022 |
Type Of Traveller | Couple Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | yes |
"no long queues nor lengthy waits"
4 reviews Zafrullah Hamzah (Ireland)
Not Verified | I love Shannon Airport. There are no long queues nor lengthy waits to get through security. It is a quiet, tranquil airport and parking charges are very reasonable. There is a small bar restaurant which serves great food after security and I always look forward to arriving early for an evening flight so I can have a nice meal here. It is unfortunate that there are not too many destinations you can fly to from Shannon.
Experience At Airport | Departure Only |
Date Visit | September 2018 |
Type Of Traveller | Business |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | yes |
"Very friendly and convenient airport"
Sabine Egger (Ireland)
✅ Verified Review | I departed from Shannon on a business trip. Very friendly and convenient airport. Good size to offer quality services and seating areas, without the discomfort of big and very busy airports. Short walking distances to the gates, no long queues for security and friendly staff. Sockets at each table of the cafe in the waiting area allowed to re-charge the laptop and catch up with work over a lovely cup of coffee. It would be great to have more frequent flights to European cities from Shannon.
Experience At Airport | Departure Only |
Date Visit | September 2017 |
Type Of Traveller | Business |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | N/A |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | yes |
Shannon Airport customer review
Ben Malone (Ireland)
Flew from SNN-PMI, 25 July. Lovely friendly airport, not too busy so security was quick. We went upstairs and had a look in the viewing gallery, its great. The food in the bar was a little slow to arrive but was definitely worth the wait. Boarding was quick and painless and we had no delay. On the return journey we arrived a few minutes early. Bit of a walk from the gate to the baggage area, but passport control and baggage collection were again nice and quick, despite another flight arriving the exact same time. I would recommend Shannon to anyone.
Experience At Airport | Arrival and Departure |
Date Visit | August 2015 |
Type Of Traveller | Family Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | yes |