Shannon Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 29 reviews
7/10
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8/10

"just want to thank the staff"

(United Kingdom)

Not Verified |  I had a flight from Malaga to Manchester via Shannon, My first flight was delayed and my second was boarding when we landed. I just want to thank the staff, particularly at passport control, the lady was amazing and rushed me straight through. The security and boarding staff were excellent too. All made sure I made the 2nd flight in order to get back to home to my mother who was and still is gravely ill. Without their kind actions, I'd have missed the connecting flight. So thank you all the staff for your compassion and haste! I'll do the overall rating - but - in all honesty I was not in the right state to pay much attention.
Experience At AirportTransit
Date VisitNovember 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
yes
3/10

"there are no bargains"

(United States)

Not Verified | Small airport in the West of Ireland. People and staff very friendly. New bathrooms in lounge. Food expensive. Duty free was very big but there are no bargains for people travelling to US as items like perfumes are actually more expensive than sites in US. We used to get bargains in duty free, but not any more.
Experience At AirportDeparture Only
Date VisitSeptember 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
9/10

"Very efficient"

(United Kingdom)

Not Verified | Very efficient from arriving on stand, getting though immigration baggage and leaving in the hire car in less than an hour. Departure was a breeze. Only minor issue was Wi-Fi only seemed to work once you go through security. Much prefer Shannon to the chaos that is Dublin.
Experience At AirportArrival and Departure
Date VisitJuly 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
10/10

"comfortable and convenient"

(Portugal)

Not Verified | Such a comfortable and convenient airport to use. The relaxed feeling that I experienced was something you don’t normally feel in airports. Everything and everyone seemed to be at a relaxed pace and the friendliness of the immigration staff was very pleasant. The baggage arrived promptly and even the customs staff seemed very friendly as I passed by. At the exit to the car park I was asked by a couple of international visitors if I could assist them as they lost their car park ticket. I went with them to the car park and visitor reception desk and the two ladies there were very understanding and helpful. There were hand sanitising dispensers and hand towels available throughout the concourse and what is different about Shannon airport is that the sanitising foam dispensers were well stocked compared to other airports that all seem to have the dispensers but they are all empty.
Experience At AirportArrival Only
Date VisitJune 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
10/10

"very pleasant experience"

(Ireland)

Not Verified | I would like to express my extreme gratitude to staff who managed to retrieve some personal items belonging to my son & I which we left onboard plane on flight in from New York early last Wednesday morning. Due to their quick actions, we managed to reclaim these items from the plane before it headed out to Heathrow on next flight. They were extremely efficient & very friendly, two great ambassadors for Shannon airport. We are very grateful to them both for their assistance in turning what could have been a holiday disaster into a very pleasant experience with Shannon airport. They both deserve special recognition for their excellent customer skills.
Experience At AirportArrival and Departure
Date VisitApril 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
9/10

"such a dream, no queues, friendly efficient staff"

(Ireland)

Not Verified | I just booked through this airport in October on my way to Australia. It was such a dream, no queues, friendly efficient staff. Luggage scanned without having to remove Ipad, small bottles etc. It must be one of the better airports in the EU.
Experience At AirportArrival and Departure
Date VisitOctober 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
yes
10/10

"pleasant experience of arriving and departure"

(United States)

Trip Verified | The pleasant experience of arriving and departure in Shannon Airport was above all else. Efficiency, professionalism courteous. Dublin needs to take a look and see how it’s done. Well done Shannon.
Experience At AirportArrival and Departure
Date VisitJuly 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
10/10

"no long queues nor lengthy waits"

(Ireland)

Not Verified | I love Shannon Airport. There are no long queues nor lengthy waits to get through security. It is a quiet, tranquil airport and parking charges are very reasonable. There is a small bar restaurant which serves great food after security and I always look forward to arriving early for an evening flight so I can have a nice meal here. It is unfortunate that there are not too many destinations you can fly to from Shannon.
Experience At AirportDeparture Only
Date VisitSeptember 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
10/10

"Very friendly and convenient airport"

(Ireland)

Verified Review | I departed from Shannon on a business trip. Very friendly and convenient airport. Good size to offer quality services and seating areas, without the discomfort of big and very busy airports. Short walking distances to the gates, no long queues for security and friendly staff. Sockets at each table of the cafe in the waiting area allowed to re-charge the laptop and catch up with work over a lovely cup of coffee. It would be great to have more frequent flights to European cities from Shannon.
Experience At AirportDeparture Only
Date VisitSeptember 2017
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
yes
10/10

Shannon Airport customer review

(Ireland)

Flew from SNN-PMI, 25 July. Lovely friendly airport, not too busy so security was quick. We went upstairs and had a look in the viewing gallery, its great. The food in the bar was a little slow to arrive but was definitely worth the wait. Boarding was quick and painless and we had no delay. On the return journey we arrived a few minutes early. Bit of a walk from the gate to the baggage area, but passport control and baggage collection were again nice and quick, despite another flight arriving the exact same time. I would recommend Shannon to anyone.
Experience At AirportArrival and Departure
Date VisitAugust 2015
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
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