Shanghai Pudong Airport

A great airport. Modern clean efficient and pleasant with fast immigration security and great check in. The only flaw id the business lounge. Too crowded (why could they not open another of the many they have) and a "give me your voucher and sit down" welcome. Not great but the rest is good.

This airport is very clean and I like the modern design of this airport but the staff are rude. The terminals are full of great shops and full of delicious food. Pudong International is a great airport but it is just not that good to be a five star airport if only the staff were a bit more helpful and friendly.

A squeaky clean and modern airport with quick and efficient immigration and departure checks manned by helpful and courteous staff. I only have two grouses. Firstly as others point out the Maglev takes you to Longyang Road which is out in the suburbs of Shanghai and the best part of an hour by Metro or taxi from the city centre. That having been said the taxis are ridiculously cheap by western standards (about the equivalent of UKP5 from Longyang Road to Yanchang Road in the old city about a 40-minute ride). Secondly the check-in desk for my return flight didn't open until two hours before departure time and although the airside lounge has a good range of shops and eateries there's not much on the landside. So if you plan for contingencies and aim to arrive a good few hours before your flight leaves you could face a long wait before being able to check in and go through security.

Arrival was very slick - immigration staff were fast and passengers were directed to stand in small queues in front of the desks to avoid any dawdling. You can even vote on how you thought the immigration officer performed with an electronic keypad - customer service is part of their job. Baggage reclaim was also quick to start up after the flight arrived. Getting close to the heart of Shanghai is best done with the maglev train - it takes about 7.5 minutes to get to a no-man's land from which you will need a taxi. Departure is also a pleasant experience. Fast check-in quick x-ray and security and very pleasant immigration. the lady even wished me a pleasant trip with a smile!

Well connected via the Maglev (but this sort of ends in a weird place in Shanghai and will be great when it goes all the way). The alternative taxi journey is 35-40 mins minimum in Chinese traffic (always a challenge). I have been here 3 times and found it to be a very good airport in all regards. It is prone to fog however so be warned.

The new terminal is great - spacious fast immigration no hold-up at customs. The signposting to the Maglev train is confusing though. Reaching the Maglev terminal downtown I had a taxi driver who claimed he did not know where Minshen Rd in Pudong is located nor did he know the Crowne Plaza hotel - all details were given to him in Chinese writing.

T2 has improved - very light and spacious. Best if arriving to travel by booked driver or by Maglev. All arrivals now have bags X-ray as part of the customs procedure - an innovation as T1 bags are normally not screened. We came off UA from San Francisco at 5.30pm and were home in Puxi at 7pm - so really not a bad experience at all - compare that with Heathrow Terminal 123 or 4.

First time though Shanghai Pudong flying with Singapore Airlines into and out of terminal 2. First impressions were of a very modern well constructed airport with little in the way of long queues. Check in was very quick with only one person in front of us. Security/Immigration only took 5 minutes to get through both ways. Star Alliance business class lounge was pleasant enough though the food choices were a little limited. Shops plentiful but expensive overall there was no impression of being busy or overcrowded. English was well spoken and understood by the staff I encountered.

I fly in and out of Shanghai Pudong 2 or 3 times a month. The new T2 is a significant improvement on the old T1. It's the same layout i.e. one long terminal but there are now plenty of food outlets that cater both for local and international tastes. Queues for immigration are much reduced both on arrival and exit. Carpets have been used to give a warmer ambience and it works. Mezzanine floors have been used for airline lounges which makes good use of space. And the lounges are excellent thanks to the increased space. My main grouse is the X-ray screening of arriving passengers' baggage which produces long queues on and off.

T2 departure Emirates. Arrived rather early so had a lovely meal in the restaurant on the first floor. The airport is huge and at the time I was there fairly empty which accentuated the feeling of space and calm. Queues for checkin even for First and Business were awful- about 25 minutes- and nobody seemed to be in charge. I was annoyed because I had only hand luggage and had checked in online but still had to queue. Immigration etc very fast and friendly. Business class lounge (not dedicated) was not great- just a few reasonable chairs on a terrace with a small selection of food