Arrival was very slick - immigration staff were fast and passengers were directed to stand in small queues in front of the desks to avoid any dawdling. You can even vote on how you thought the immigration officer performed with an electronic keypad - customer service is part of their job. Baggage reclaim was also quick to start up after the flight arrived. Getting close to the heart of Shanghai is best done with the maglev train - it takes about 7.5 minutes to get to a no-man's land from which you will need a taxi. Departure is also a pleasant experience. Fast check-in quick x-ray and security and very pleasant immigration. the lady even wished me a pleasant trip with a smile!