Shanghai Pudong Airport

Customer Reviews

3 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 177 reviews
3/10
3 star Skytrax Rating
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5/10

Shanghai Pudong Airport customer review

Arrival was very slick - immigration staff were fast and passengers were directed to stand in small queues in front of the desks to avoid any dawdling. You can even vote on how you thought the immigration officer performed with an electronic keypad - customer service is part of their job. Baggage reclaim was also quick to start up after the flight arrived. Getting close to the heart of Shanghai is best done with the maglev train - it takes about 7.5 minutes to get to a no-man's land from which you will need a taxi. Departure is also a pleasant experience. Fast check-in quick x-ray and security and very pleasant immigration. the lady even wished me a pleasant trip with a smile!
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4/10

Shanghai Pudong Airport customer review

Well connected via the Maglev (but this sort of ends in a weird place in Shanghai and will be great when it goes all the way). The alternative taxi journey is 35-40 mins minimum in Chinese traffic (always a challenge). I have been here 3 times and found it to be a very good airport in all regards. It is prone to fog however so be warned.
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4/10

Shanghai Pudong Airport customer review

The new terminal is great - spacious fast immigration no hold-up at customs. The signposting to the Maglev train is confusing though. Reaching the Maglev terminal downtown I had a taxi driver who claimed he did not know where Minshen Rd in Pudong is located nor did he know the Crowne Plaza hotel - all details were given to him in Chinese writing.
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4/10

Shanghai Pudong Airport customer review

T2 has improved - very light and spacious. Best if arriving to travel by booked driver or by Maglev. All arrivals now have bags X-ray as part of the customs procedure - an innovation as T1 bags are normally not screened. We came off UA from San Francisco at 5.30pm and were home in Puxi at 7pm - so really not a bad experience at all - compare that with Heathrow Terminal 123 or 4.
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4/10

Shanghai Pudong Airport customer review

First time though Shanghai Pudong flying with Singapore Airlines into and out of terminal 2. First impressions were of a very modern well constructed airport with little in the way of long queues. Check in was very quick with only one person in front of us. Security/Immigration only took 5 minutes to get through both ways. Star Alliance business class lounge was pleasant enough though the food choices were a little limited. Shops plentiful but expensive overall there was no impression of being busy or overcrowded. English was well spoken and understood by the staff I encountered.
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4/10

Shanghai Pudong Airport customer review

I fly in and out of Shanghai Pudong 2 or 3 times a month. The new T2 is a significant improvement on the old T1. It's the same layout i.e. one long terminal but there are now plenty of food outlets that cater both for local and international tastes. Queues for immigration are much reduced both on arrival and exit. Carpets have been used to give a warmer ambience and it works. Mezzanine floors have been used for airline lounges which makes good use of space. And the lounges are excellent thanks to the increased space. My main grouse is the X-ray screening of arriving passengers' baggage which produces long queues on and off.
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4/10

Shanghai Pudong Airport customer review

T2 departure Emirates. Arrived rather early so had a lovely meal in the restaurant on the first floor. The airport is huge and at the time I was there fairly empty which accentuated the feeling of space and calm. Queues for checkin even for First and Business were awful- about 25 minutes- and nobody seemed to be in charge. I was annoyed because I had only hand luggage and had checked in online but still had to queue. Immigration etc very fast and friendly. Business class lounge (not dedicated) was not great- just a few reasonable chairs on a terrace with a small selection of food
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4/10

Shanghai Pudong Airport customer review

Arrived at T1 from Hong Kong. I was expecting long lines for immigration but they were short. Baggage came out quickly and the bathrooms spotless. During the return flight back to Hong Kong check-in was quick along with immigration. There were many shops selling traditional Chinese goods - a great airport but far from the likes of Hong Kong.
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4/10

Shanghai Pudong Airport customer review

T2 is a similar layout to T1 but on a grander scale. There are toilets on both levels (hooray) and large areas for waiting by the check-in desks etc. However they have messed up a bit by putting the main departures board directly in front of one of the entrance doors. This will cause no end of crowding around that particular entrance as everyone scrambles to find their flight. The building itself is extremely impressive.
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4/10

Shanghai Pudong Airport customer review

Arrived into Pu Dong at about 2145 from Singapore. Customs was a breeze they barely glanced at my passport and visa. The airport seems tired and depressing. Apart from the signage there is nothing to indicate that you are in China no decorations or travel posters. The 1970s decor doesn't add much to the airport and there seem to be huge distances between arrival gate and exiting the airport.
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