Seoul Incheon Airport

Customer Reviews

5 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 91 reviews
5/10
5 star Skytrax Rating
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5/10

Seoul Incheon Airport customer review

(United Kingdom)

Spent quite a few hours in Incheon on transit to and from Manila from Heathrow. It is like a little city everything you will ever need. It is spotless on the way back landed at 04.40 most of the shops are shut but slept well on the seats till 07.00 when things had woken up. the 8.5 hours waiting were not a problem. Staff very helpful plenty of meal choices and a hotel if you need to have a room. This is without doubt the best airport in the world.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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5/10

Seoul Incheon Airport customer review

(United States)

Incheon is probably the nicest airport I have ever traveled through. Its a really easy airport to navigate and also very modern and clean. Most of the signs are in english/korean so it's not a problem at all. One of the things I found during my 4hr layover in Seoul was the showers travelers are allowed to use. You can purchase a towel to use for 2 dollars and it makes you feel great to get a shower in for your next flight.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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5/10

Seoul Incheon Airport customer review

(United States)

I connected through ICN on an Asiana flight between LAX and HKG. The terminal is well- designed airy and spacious with plenty of English signs and speakers. Connecting between gates is a breeze. The terminal is surgically clean and has an excellent selection of dining and shopping options appealing to Asian and Western travellers alike. There is plenty of space to sit and relax between flights. The customs/immigration staff do a good job of giving priority to connecting passengers and moving them along quickly.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Seoul Incheon Airport customer review

(China)

I had been totally in awe of HK International Airport for many years for its total package then came Incheon. The signs are very clearly appointed in both English and Korean the airport in itself is cleanly smartly planned even the Immigration officers are polite and friendly unlike most Immigration staff who are cold intimidating and at times arrogant. Seoul Incheon is really a top-notch airport. One thing I noticed though that on my stopover in Incheon to Seattle I only saw one small kiosk selling books newspapers and magazines...ALL in Korean. I tried to walk around the area but couldn't find a stand that sells these reading materials in English I found it rather odd. The restaurant selection close to gates 40 and above are not that many and mostly all are filled to the rafters this is something that is not experienced in HK Intl. However that aside I believe Seoul Incheon deserve their star rating as they have really shown much care and attention in handling their passengers in the most comfortable manner. I just don't know how their duty free goods are priced as converting WON to US dollars or Chinese Yuan can be quite confusing but that's another story.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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4/10

Seoul Incheon Airport customer review

(Australia)

A new airport that is very clean and stylish. Transport to the airport is good with a subway and buses both cheap and plentiful but they all seem to finish around midnight. After that time the taxi drivers try to scam you if you are not Korean. Expect them to charge you double what you'd be charged on the meter. Lived in Seoul for a long period so when I used the airport to leave the country I tried to buy travel insurance at the airport this was denied to me on the basis that I am not a Korean despite having residency status at the time. I observed customs doing random checks each time the person checked was a non Korean seemed strange.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Seoul Incheon Airport customer review

(Australia)

On the whole Incheon is a fantastic airport the only aspect I didn't enjoy was the connection. Found my connecting flight and gate number on the screen and headed to the security to go back through but my flight wasn't on the screen at the security point. So I head in anyway as there was no other information to be told "not here other other". Through talking to other passengers in the same situation we managed to work our way on to the other security check and go through. Apart from that Incheon is a very good airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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5/10

Seoul Incheon Airport customer review

(Vietnam)

As someone who uses Incheon 6-8 times a year it is a great airport! If you are staying in the city center go to the City Air Terminal by CO-Ex Mall and pass through immigration there (if traveling by Korean Air or Asiana). Take the bus to the airport and go through the AirCrew and Diplomatic lines thus by-passing the sometimes backed up immigration lines. Saves time and sometimes headaches.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Seoul Incheon Airport customer review

I live in Incheon so I may be a little biassed but I have to say that this airport is wonderful in many ways. The only two things that really need improvement are more eating and drinking options (there is only one small bar in the whole airport) and perhaps a dedicated immigration channel for registered foreign residents as they don't take nearly as long to process as all other foreign visitors.
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5/10

Seoul Incheon Airport customer review

I have never been in such a nice airport as Incheon and combined with excellent flight connections on Asiana I had a flawless trip this week inbound from Vietnam. I especially liked the 4th floor transit area where I found the excellent Hub Lounge and free Internet areas + very comfortable lounge chairs and spotless restroom facilities. There are even flowers planted up there - a real bonus to passengers tired from long haul flights and just wanting a comfortable area in which to relax between flights. Asiana even has a coat check facility at Incheon for the winter months (useful for passengers connecting from cold climates/Korea to the tropics).
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5/10

Seoul Incheon Airport customer review

It's spotlessly clean modern and spacious and efficient. The only improvement necessary is additional immigration staff to handle foreign passports on arrival. Inbound Korean passport holders now have an electronic passport recognition lane and this appears to be very quick. For my flight departing to Australia from the new concourse A curiously enough there was yet another carry-on baggage check immediately before boarding the aircraft but this checkpoint was fully staffed and caused a delay of only a few minutes. Another good find at Airport City just 10 mins from Incheon terminal via their free mini-bus shuttle is Hotel Sky that provides overnight accommodation at a most reasonable price. The standby rate is 50000won (less than US$40) but only when booked by staff at the Korean Tourist Office stand which is very hard to find tucked away in the terminal building near exit F and to the right of the donut stand. Otherwise exactly the same room booked at any of the hotel information stands is 85000won. It's clean and quiet and lacks additional facilities apart from a free internet lounge but convenience shops and small restaurants are immediately adjacent.
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