Seoul Incheon Airport

Customer Reviews

5 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 125 reviews
5/10
5 star Skytrax Rating
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5/10

Seoul Incheon Airport customer review

(Vietnam)

As someone who uses Incheon 6-8 times a year it is a great airport! If you are staying in the city center go to the City Air Terminal by CO-Ex Mall and pass through immigration there (if traveling by Korean Air or Asiana). Take the bus to the airport and go through the AirCrew and Diplomatic lines thus by-passing the sometimes backed up immigration lines. Saves time and sometimes headaches.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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5/10

Seoul Incheon Airport customer review

I live in Incheon so I may be a little biassed but I have to say that this airport is wonderful in many ways. The only two things that really need improvement are more eating and drinking options (there is only one small bar in the whole airport) and perhaps a dedicated immigration channel for registered foreign residents as they don't take nearly as long to process as all other foreign visitors.
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5/10

Seoul Incheon Airport customer review

I have never been in such a nice airport as Incheon and combined with excellent flight connections on Asiana I had a flawless trip this week inbound from Vietnam. I especially liked the 4th floor transit area where I found the excellent Hub Lounge and free Internet areas + very comfortable lounge chairs and spotless restroom facilities. There are even flowers planted up there - a real bonus to passengers tired from long haul flights and just wanting a comfortable area in which to relax between flights. Asiana even has a coat check facility at Incheon for the winter months (useful for passengers connecting from cold climates/Korea to the tropics).
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5/10

Seoul Incheon Airport customer review

It's spotlessly clean modern and spacious and efficient. The only improvement necessary is additional immigration staff to handle foreign passports on arrival. Inbound Korean passport holders now have an electronic passport recognition lane and this appears to be very quick. For my flight departing to Australia from the new concourse A curiously enough there was yet another carry-on baggage check immediately before boarding the aircraft but this checkpoint was fully staffed and caused a delay of only a few minutes. Another good find at Airport City just 10 mins from Incheon terminal via their free mini-bus shuttle is Hotel Sky that provides overnight accommodation at a most reasonable price. The standby rate is 50000won (less than US$40) but only when booked by staff at the Korean Tourist Office stand which is very hard to find tucked away in the terminal building near exit F and to the right of the donut stand. Otherwise exactly the same room booked at any of the hotel information stands is 85000won. It's clean and quiet and lacks additional facilities apart from a free internet lounge but convenience shops and small restaurants are immediately adjacent.
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5/10

Seoul Incheon Airport customer review

The nicest airport I've been to. If I must get stranded in one Incheon would be my first choice for sure! It's clean and open and just a nice atmosphere overall.
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