Seoul Incheon Airport

Not Verified | Very unhelpful staff. I had quite a lot of carry-on, but some were small so I placed some together, not knowing that one bag had to be allocated to one tray only, hence I was struggling because the queue there had no system, lacking number of trays, people behind me were starting to snatch trays when I haven't even gotten mine. Worst part was when i was arranging my carry-ons, she shoved my additional bag aside and didn't even explained it well, speaking in Korean which i didn't understand. Overall, staff is just unhelpful, queue line becomes quite messy resulting everyone to feel rushed. Unpleasant experience.

Not Verified | Most awful and horrible experience right from the check in person who didn’t know about eligibility criteria for transiting through HK, serpentine queues, poor signage, poor crowd control, unable to understand need for priority boarding, and then race to board, I ran almost non stop through the process despite being there at the airport two hours in advance and having checked in online before. Not pleasant at all. Seoul airport gets a thumbs down from me for sure!

✅ Trip Verified |   Crazy long lines without system. The security will cut off the lines and not explaining and not arranging the lines properly. Staff are not friendly at all, some don’t know English. Crews at the counters are not helpful too. Check in counters open late given the long lines in security. Very awful experience

Not Verified |   Waiting for over 1 hour to go through security check for transit through Incheon is unacceptable. Incheon needs to improve their process or train your staff appropriately so that the process moves more quickly. This security check is slower than the USA. And it is a transfer security check, with some passengers with short layover times.

Not Verified |   Terminal 1 security queue unable to cope, poorly staffed by disinterested and overwhelmed staff. Once through security, all shops and food outlets closing at 9 pm although flights leaving till 1 am. Very poor

✅ Trip Verified | Incheon is a very large but efficient airport. The first time we arrived it was quite empty and we were out in 20 minutes from landing which we thought was amazing. The second time was much busier and there were long snaking immigration queues but they moved quickly and efficiently. The departure process was extremely pleasant and efficient with security and immigration taking no more than 15 minutes to complete. Everything was well signposted and clear. The airport was very clean, toilets spotless and a good variety of shops. Definitely a good experience.

✅ Trip Verified | Eat/drink before coming to this airport during non-peak hours. Arrived at around 9pm on a Sunday for a midnight departure. Check-in and security was not too bad at this time of day but I have recently experienced worse waits so increase your level of generosity for longer security queues. However, the worst part of ICN is in the airside where there is absolutely nothing for passengers at non-peak hours. Due to security checkpoints you would not be able to bring anything to drink into the airside and suddenly you cannot find anything at all, leaving you unable to eat/drink until you board your flight (there are a tiny Starbucks and a Dunkin Donuts with unending lines for desperate passengers for something to eat/drink, but you would have to make 20-minute round trip walks from your gate just to be in line for a cup of coffee if your gate is far away from these two shops). Shopping is appalling as only one or two duty-free shops are open past 10pm and people have to line up to be admitted to the stores as very limited staff manages the store during this time. There are plenty of luxury brand outlets but do not even bother as they are all closed, leaving a grand hallway with nothing open for you on the side. Sorry to see that my home airport is slipping in terms of everything.

Not Verified | (Terminal 2) This has got to be the most boring airport ever. All luxury brands and nowhere to buy reasonably priced last minute gifts or souvenirs - or anything really. Food options are scarce. Can't even find any snacks! On the plus side, toilets are clean.

✅ Trip Verified | ery quiet, clean and calm. Simply but beautifully designed. I found the staff here quite friendly. Free wifi is excruciatingly slow. Food choices extremely limited. You know it's poor when Starbucks starts looking good. There's a noodle place that's great if you like clams, because every item has clams. The non-Starbucks coffee place has an ordering screen in Korean only; if you don't know Korean you join a long "quick order" line. Why this in an international airport? An 8-hour layover here is not something I want to do again.

Not Verified | Terrible untrained staff make security a nightmare. Everyone is on their own routine and they get in each other's way and contradict each other constantly. They have no idea what is approved and what is not. Many rescans with no problems found. Total time waiting joke of security. While the terminal has lots of needless luxury brands, good luck finding bottled water. It's all image with no substance. Terrible airport.