Seoul Incheon Airport

Customer Reviews

5 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 124 reviews
5/10
5 star Skytrax Rating
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2/10

"up to 90 min Security and immigration"

(South Korea)

Trip Verified | Terminal 1 Check in good but long delays/lines to check passport and boarding pass up to 90 min Security and immigration. The experience in this long lines are like a third world country. Incheon airport authorities should be ashamed to offer such a poor experience. And as it takes so much time , no time for shopping.
Experience At AirportDeparture Only
Date VisitFebruary 2025
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Wifi Connectivity 12345
Airport Staff 12345
no
4/10

"this airport has become the worst"

(United Kingdom)

Trip Verified | I fly a lot, and this airport has become the worst I have ever experienced in terms of delays accessing departure lounge. At the beginning December, we waited 2 1/2 hours to get through baggage inspection, and beginning January 2025 we are again awaiting over one hour to get to baggage inspection. For an airport that used to post being the best in the world, it has really descended to the depths of the worst in a short period of time. Note for business class passengers; there is no fast track lane.
Experience At AirportDeparture Only
Date VisitDecember 2024
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"security was horribly slow"

(Singapore)

Not Verified | The security clearance was horribly slow with extremely long queues, which required 1 to 2 hours to clear (terminal 1, departure gate 2, 2pm). There were so many passengers but only 3 security lanes were functioning. This is probably the culprit. This is incompetence on the part of the airport. Read that Incheon airport is ranked 3rd best airport. Is this a joke? This is absurd and is not in keeping with the experience. There were many shops and restaurants at the airport but this was completely moot, when all the time was spent queueing at the security clearance with no time for shopping. What a farce.
Experience At AirportDeparture Only
Date VisitDecember 2024
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
no
3/10

"inefficiency was unexpected"

(Singapore)

Trip Verified |   Incheon Airport generally has a nice and clean layout, making navigation straightforward. However, my experience today at Security Lane 2 was quite disappointing. Out of the three passport scanner machines, only one was operational, causing severe delays. I joined the queue at 1:45 PM and only cleared security at 3 PM, taking over 1 hour and 15 minutes to get through. For an airport of this reputation, such inefficiency was unexpected. Thankfully, I had arrived early for my 4:40 PM flight, or I might have missed it. While the rest of the airport experience is great, the management should urgently address such issues.
Experience At AirportDeparture Only
Date VisitDecember 2024
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
9/10

"terminal itself is a bit aseptic"

(Cyprus)

Not Verified | Departing from Terminal 2. Lots of space, light and helpful signaling. Security was well organized and relatively fast moving, but the queue was huge. Actually, three queues, one for facial ID, one for carry-on security checks and the final one for passport control. The automatic passport check did not work for us, maybe because we had not come to the country through this airport, and there were moments of confusion among us and the supervisor. The terminal itself is a bit aseptic, Impersonal, and way too long. Food options could be better. And a bit of color or additional greenery would have been great.
Experience At AirportDeparture Only
Date VisitNovember 2024
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
4/10

"Really long security lines"

(Japan)

Trip Verified | Really long security lines in the morning, no staff to manage it all, no priority security lines for business / elite passengers and overall a really chaotic and stressful experience even for frequent travelers. It’s a shame that in a country like Korea they don’t seem to do anything about this mess.
Experience At AirportDeparture Only
Date VisitNovember 2024
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
4/10

"queue for almost 2 hours"

(Belgium)

Trip Verified | Decent airport but inadequate for a country such as South Korea. The airport has the most ridicolous control queuing system: you unnecessarily have to queue for almost 2 hours. Avoid if possible.
Experience At AirportDeparture Only
Date VisitNovember 2024
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"security lines were never ending"

(Australia)

Not Verified | Checked in at 8 am on Sunday morning. The security lines were never ending at every security station in Terminal 1. New scanning machines for bags and humans but still hopeless slow putting people through. Over 40 minutes to get through to passport control. Allow yourself plenty of time.
Experience At AirportDeparture Only
Date VisitNovember 2024
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"over 40 min at security"

(South Korea)

Trip Verified |   Incheon has become one of the worst airport. Easy to check in but if your flight is in the morning be prepared to wait over 40 min at security control. Definitely they are ill prepared. They should open it earlier and have a better indication on waiting time. Korean airports authorities are not know to be clever.
Experience At AirportDeparture Only
Date VisitNovember 2024
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Shopping 12345
Airport Staff 12345
no
5/10

"a lot of walking involved"

(United Kingdom)

Not Verified | Cavernous airport with a lot of walking involved. Going through security was painless, not much in the way of shops, eateries etc. No real complaints, but I much prefer Gimpo if I'm being honest.
Experience At AirportDeparture Only
Date VisitOctober 2024
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Airport Staff 12345
yes