Seoul Incheon Airport

Not Verified | I had lose my hand carry luggage during the security check due to my own negligence. I only realized it after boarded to my flight ( Singapore airline SQ601 on 14th Feb). I highly appreciated Incheon airport ground staff and Singapore airline staff professional service, quick response and putting customer satisfaction at high priority as they managed to quickly locate the luggage, ensure me the luggage will be sent back the by the next available flight and I could proceed returning Singapore as per plan. Two staff members (I'm not sure if he's Incheon airport staff or Singapore airline staff ) I would like to mention in particular who had responded very fast and given me great support at the boarding gate, Mr. Kang and Mr. Lee=. Both their effort was sincerely appreciated.

✅ Trip Verified | Terminal 1 Check in good but long delays/lines to check passport and boarding pass up to 90 min Security and immigration. The experience in this long lines are like a third world country. Incheon airport authorities should be ashamed to offer such a poor experience. And as it takes so much time , no time for shopping.

✅ Trip Verified | I fly a lot, and this airport has become the worst I have ever experienced in terms of delays accessing departure lounge. At the beginning December, we waited 2 1/2 hours to get through baggage inspection, and beginning January 2025 we are again awaiting over one hour to get to baggage inspection. For an airport that used to post being the best in the world, it has really descended to the depths of the worst in a short period of time. Note for business class passengers; there is no fast track lane.

Not Verified | The security clearance was horribly slow with extremely long queues, which required 1 to 2 hours to clear (terminal 1, departure gate 2, 2pm). There were so many passengers but only 3 security lanes were functioning. This is probably the culprit. This is incompetence on the part of the airport. Read that Incheon airport is ranked 3rd best airport. Is this a joke? This is absurd and is not in keeping with the experience. There were many shops and restaurants at the airport but this was completely moot, when all the time was spent queueing at the security clearance with no time for shopping. What a farce.

✅ Trip Verified |   Incheon Airport generally has a nice and clean layout, making navigation straightforward. However, my experience today at Security Lane 2 was quite disappointing. Out of the three passport scanner machines, only one was operational, causing severe delays. I joined the queue at 1:45 PM and only cleared security at 3 PM, taking over 1 hour and 15 minutes to get through. For an airport of this reputation, such inefficiency was unexpected. Thankfully, I had arrived early for my 4:40 PM flight, or I might have missed it. While the rest of the airport experience is great, the management should urgently address such issues.

Not Verified | Departing from Terminal 2. Lots of space, light and helpful signaling. Security was well organized and relatively fast moving, but the queue was huge. Actually, three queues, one for facial ID, one for carry-on security checks and the final one for passport control. The automatic passport check did not work for us, maybe because we had not come to the country through this airport, and there were moments of confusion among us and the supervisor. The terminal itself is a bit aseptic, Impersonal, and way too long. Food options could be better. And a bit of color or additional greenery would have been great.

✅ Trip Verified | Really long security lines in the morning, no staff to manage it all, no priority security lines for business / elite passengers and overall a really chaotic and stressful experience even for frequent travelers. It’s a shame that in a country like Korea they don’t seem to do anything about this mess.

✅ Trip Verified | Decent airport but inadequate for a country such as South Korea. The airport has the most ridicolous control queuing system: you unnecessarily have to queue for almost 2 hours. Avoid if possible.

Not Verified | Checked in at 8 am on Sunday morning. The security lines were never ending at every security station in Terminal 1. New scanning machines for bags and humans but still hopeless slow putting people through. Over 40 minutes to get through to passport control. Allow yourself plenty of time.

✅ Trip Verified |   Incheon has become one of the worst airport. Easy to check in but if your flight is in the morning be prepared to wait over 40 min at security control. Definitely they are ill prepared. They should open it earlier and have a better indication on waiting time. Korean airports authorities are not know to be clever.