Seoul Incheon Airport

Not Verified | Not satisfied. Arrived early morning at Terminal 2 to transfer to later flight in Hong Kong. Security at transfer was inefficient, have to scan passport on your own with no help. Staff is downright rude, they rushed and do not give time for you to pick up your stuff. I have transferred many times at Terminal 1 and did not expect this in Terminal 2 with Korean Air. I will choose another terminal to transfer next time.

✅ Trip Verified | I used Incheon airport in the past for transit and had a very positive experience. This time on both arrival and departure the time needed for procedures was way too long. Arrival: Immigration took an hour. On the other side baggage pick up was smooth and wayfinding to transportation good. Departure check-in took an hour (I wasnt allowed to use self check-in due to ID check and there were only 2 available counters vs 4 counters for bag drop, definitely not enough unless you force more passengers to self service), security queue had a better organization but I end up rushing for the boarding. Sadly not satisfied with passenger experience due to long waiting time at each procedure and hope they could improve cause I would have loved to spend time in departure area.

✅ Trip Verified | Such a bad experience while transiting at Terminal 2 of Seoul Incheon. No priority lane for elite members of any airlines, or the disable passengers. Had to scan passport to enter the transit area, and then wait 20-30 minutes for security screening without any assistance from the airport staff. The security guys checked and scanned passport + boarding pass of every single passenger again. Had no idea why they could run such an inefficient process. Once completing, we needed to go up and could not find KE Business Lounge as there was no clear signs. Ironically, KE desk was on 4th floor so we had to take escalator, asked a question and took escalator down back to 3rd floor. Not a 5-star airport at all.

✅ Trip Verified | Check in counters open at 12:12, I arrived the airport at 12:00, and finished check in at about 12:45. Then the terrible experience begins, the queue was very long, it took us about 45 mins to go through the boarding pass and passport check, and the security check queue was very long too, we finished all security and Immigration at 14:05, the boarding time was 14:15. Many passenger on this plane had to rush to the gate, I couldnt believe this happens in such modern international airport

Not Verified | I am surprised that ICN was voted one of the best airports in the world. In my experience it's one of the worst. There was a long passport queue to check boarding pass and boarding pass prior to security check. I was in the queue for more than 40 minutes. The staff was very indifferent and couldn't care less (in actual fact there was nothing they could do about the queue). After passing this long queue there was another long queue for security. There were in total 15 counters and only around 5-6 were opened. The whole departure process took almost one hour. There was no priority lane for business class passengers. Despite a fairly new airport, I found it dirty. I used the toilet near gate 42 in Terminal 1 and it was so dated and not clean.

Not Verified | Arrivals work pretty well at this airport. It is at the departure screening that this airport falls quite short. This is one of the few airports that does not have priority security lines for Business / First Class which distinctly makes the experience inferior as compared to peer airports in region. Terminal 1 is a bit long in the tooth and not as sharp as before.

Not Verified |   Spacious, aesthetically pleasing (all things considered) and well designed airport. Generally good experience, but not quite at the level of Changi. As a frequent visitor can confirm several consistent, albeit minor, problems. First, the airport is in the middle of nowhere. Unless you live or stay in Incheon you're looking at a minimum 1hr transit (1.5hrs for me today). Second, security check is very slow and understaffed. This comes with a uniquely sneaky move of a pre-immigration passport check that is designed simply to restrict passengers joining the security check queue. On the day of my recent departure, only 2 of the 6 scanners were running despite the long queues. Finally, the airport itself is just too big. You'll definitely get your 10,000 steps in when visiting Incheon.

Not Verified | Very unhelpful staff. I had quite a lot of carry-on, but some were small so I placed some together, not knowing that one bag had to be allocated to one tray only, hence I was struggling because the queue there had no system, lacking number of trays, people behind me were starting to snatch trays when I haven't even gotten mine. Worst part was when i was arranging my carry-ons, she shoved my additional bag aside and didn't even explained it well, speaking in Korean which i didn't understand. Overall, staff is just unhelpful, queue line becomes quite messy resulting everyone to feel rushed. Unpleasant experience.

Not Verified | Most awful and horrible experience right from the check in person who didn’t know about eligibility criteria for transiting through HK, serpentine queues, poor signage, poor crowd control, unable to understand need for priority boarding, and then race to board, I ran almost non stop through the process despite being there at the airport two hours in advance and having checked in online before. Not pleasant at all. Seoul airport gets a thumbs down from me for sure!

✅ Trip Verified |   Crazy long lines without system. The security will cut off the lines and not explaining and not arranging the lines properly. Staff are not friendly at all, some don’t know English. Crews at the counters are not helpful too. Check in counters open late given the long lines in security. Very awful experience