Seattle Airport

Customer Reviews

3 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 233 reviews
3/10
3 star Skytrax Rating
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1/10

"Do a better job SeaTac"

(United States)

Not Verified | Worst TSA lines I’ve ever seen. This is ridiculous! Have been snaking thru a very long TSA line for 30 minutes and now at a dead stop. Still very far away from TSA. I expect this will be another hour. 60-90 minutes thru TSA is unacceptable! Do a better job SeaTac!
Experience At AirportArrival and Departure
Date VisitMarch 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"stay away from Seattle"

(United States)

Not Verified | Terrible airport, boarding on scam in the security line. They have 4 lines and 3 are for a fee based service called “Clear” with lots of staff. The general boarding line is crowded with no staff. They go out of their way to make the general line as difficult as possible while constants trying to persuade people to join the fee based lines. What a scam. The purpose of this airport is to extract every last dollar they can in a non-competitor situation. Stay away from Seattle.
Experience At AirportDeparture Only
Date VisitMarch 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"Bathroom is very dirty as well"

(United States)

Not Verified | Currently at gate S15. The carpets are so dirty, gum all over the floor. Bathroom is very dirty as well. All Windows need attention. Light bulbs are out. A man spilled his drinks in front of me, I reported it to one of the ladies in checking point S16, she did nothing, she didn't report it, call housekeeping or put a wet floor sign (the sign was right next to her) this is a safety issue. I work as janitorial manager in Northgate Mall and I was really suprised to see our airport in this condition.
Experience At AirportDeparture Only
Date VisitMarch 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"the worst that I’ve ever encountered"

(United States)

Not Verified | We fly an average of 3-4x per month to a multitude of cities in the US and this airport is by far the worst that I’ve ever encountered! The use of TSA agents was wildly inefficient, they were also amongst the rudest and least competent I’ve encountered. The line was an hour long, with less than half the baggage checks in use and only two TSA agents to check ID/passes. This was on a Sunday morning! We came within 5 mins of missing our flight. Seattle has the resources to upgrade this highly trafficked airport, and they need to!
Experience At AirportDeparture Only
Date VisitJanuary 2018
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
2/10

"Worst lines and incompetent people"

(United States)

Not Verified | Terrible. Worst lines and incompetent people. Standing in the immigration line as a US citizen for close to an hour while non US citizens breeze through. It's ridiculous, embarrassing that our country and this airport didn't figure out efficient processes. The rest of the world seems to be able to.
Experience At AirportArrival and Departure
Date VisitJanuary 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"the worst experience I have ever had"

(Canada)

Trip Verified | I have travelled through a number of airports around the world. This is the worst experience I have ever had. Truly a trip from hell. We flew Alaska Air from YYJ (Victoria, BC) to SEA (Seattle) to connect to a PHX (Phoenix) bound flight as WestJet dropped their YYJ-PHX direct flight. We were able to use our Nexus cards to get through Victoria security in about five minutes. Arriving in SEA, we were told construction meant we had to take a bus to the terminal, but only when the US immigration official arrived. After a short delay we were taken by bus to the terminal and faced a long walk up a ramp and then down hallways to clear customs and immigration. Then we discovered we had to clear security all over again and there were long lines with no Nexus available for connecting passengers. When you finally clear security again, to get to the PHX bound terminal you have to take two different trains. We just about missed the connecting flight to PHX. The next time we travel to our PHX home from YYJ we will be going Air Canada or Westjet via YVR (Vancouver), where they have Nexus available and know how to treat US bound passengers right.
Experience At AirportTransit
Date VisitNovember 2017
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"Most pathetic airport ever"

(United States)

Not Verified | Just missed my flight at Seattle and the earliest one they rebooked me for is on Monday!!! One of the most most inefficient airports ever. At other airports like RDU, when they see the rush, they get a dog or use other security measures like quick screening without removing shoes etc. There was a line like 1 mile long-wound around like noodles and they chose to do the normal security. When it came to bag screening, they wanted to check both my bags. The bags had the same content when I traveled here (at RDU, they never saw any reason to check it) and yet they held both the bags for additional check. I got in the line at 6.00 am for a 8.10 am flight and still couldnt make it! Most pathetic airport ever. For a holiday weekend, they had 3 agents doing the check in. At other airports at normal times there are more than 3 personnel and more on holiday times. Also they have minimal bag security lines. For an international airport with so many people traveling, they are in dire need to update their technology, employees and equipment. I am going to reiterate, this is the most ineffiecient airport ever.
Experience At AirportDeparture Only
Date VisitNovember 2017
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"airport is filthy"

(United States)

Not Verified | Seattle airport is filthy. The bathrooms are horrendous — what are they, cleaned once a day? It’s like a swamp in there, and not nearly enough toilet paper to deal with it. In terminal N, you have only 1 family bathroom. This is unacceptable. My daughter and I had to wait 25 minutes just to get in to it, and once the door opened, a single adult male walked out. They need to regulate this much better, if you won’t have adequate amounts of family restrooms, then there needs to be clear signage limiting the use to families. I also got down to the baggage claim to find one bag upside-down with all 3 fragile stickers removed. Horrible experience across the board.
Experience At AirportArrival Only
Date VisitNovember 2017
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"the worst airport to depart from"

(United States)

Trip Verified | I travel out of state every week. I have to say that seatac is by far the worst airport to depart from. The TSA here is 3x slower than any other airport I travel to regularly. There should be no reason or no excuse to have such long lines and waiting times. The risk they impose of causing customer's chances of missing their flights should be criminal.
Experience At AirportDeparture Only
Date VisitNovember 2017
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Get another airport already Seattle"

(United States)

Verified Review | It’s 11.40 pm and we’ve been waiting for a jetway for 30 minutes. Get another airport already Seattle! Way too busy! Should I mention baggage? It always takes 30-45 minutes to get a checked bag, regardless of who you fly. Can’t this state afford another airport in or near JBLM?
Experience At AirportArrival Only
Date VisitNovember 2017
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
no