❎ Not Verified
| I entered Seattle on a Virgin flight on Thursday 30th May. I headed for Passport Control and was told to stop and wait in a corridor to the Passport area. I waited and waited for 90 minutes along with several other people, most of whom complained to the staff on duty within an hour. Announcements came over the intercomms that the passport control area was very full and they were trying their best to clear the backlog. The area where we were queueing was a corridor less than four metres wide, with at least 50 to sixty other people off the same flight. This area was very hot and became unsafe, so much so that we were offered free water whilst we waited. Several other planes and putting it bluntly we were discriminated against. Although we had the necessary ESTA documentation to enter the States we along with many other passengers had to endure watching passengers rush right past us and enter the passport area to be processed whilst we had to wait in line. Many of those waiting missed onward flights thanks to this policy. After 90 minutes (roughly) we were allowed into the processing area. 30 plus finger printing machines were there for us to use. So after a nine-hour flight, ninety minutes waiting in a very hot area we were given the task of taking our own fingerprints. Now I understand English perfectly and read the instructions perfectly, but would the machine take my prints - no. I then checked the screen below where my fingers had been, it was dirty, greasy and covered in what I assumed was sweat. I pointed this out to an attendant. There were just two helpers at the time trying to control this area and barking at the passengers. Two helpers for 30 dirty fingerprinting plates and people from all over the world not understanding the instructions walking around puzzled, bewildered and disenchanted. So wondering what germs or microbiological virus I would pick up from this experience I transferred to a different machine. Eventually, I obtained a piece of paper with a large “X” across it. I had failed my first test to get into the USA, now I was being barked at again being ordered to another queue about two and a half hours after my landing in the United States. After three hours I was given the all clear by a United States Customs Officer in a little booth, with his own fingerprinting machine that eventually, although just as unclean as the previous one agreed to read my fingertips! This was a very bad experience. Despite many complaints by my fellow passengers, many of whom were fellow Brits, we were discriminated against. The young customs officer who eventually allowed us into the United States stated: “We are getting new machinery soon”. This experience which I can prove beyond doubt will mean I will never travel through Seattle again. I found the people nasty, barking at us, talking to us like we were thick and shepherding us around like sheep. I assume that anybody who lives in Seattle or works there would also be disgusted if they saw how people visiting their city for the first time ever were treated.