Sao Paulo Guarulhos Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 70 reviews
3/10
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2/10

Sao Paulo Guarulhos Airport customer review

(United Kingdom)

Not quite one of the most depressing airports in the world but close to it. Depending on what time of day you arrive you'll generally be faced with exceptionally long slow moving queues at immigration. Luggage usually appears on the conveyors quite quickly and from this point on clearing the airport is reasonably easy - and you want to clear the airport! The shops available are reasonably far and few between food establishments are slowly getting better and are no longer the mum and pop owned places they were a few years back but are quite overpriced and poor value for money (even for an airport) probably due to the lack of competition. Transport from the airport is ok with buses and taxis easy to locate. The local state governor is the director of the only taxi company that has a taxi stand at GRU which probably explains why they have the monopoly there. Airport buses are available near terminal 1 and are easy to find and pay for even if you don't speak the lingo.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Sao Paulo Guarulhos Airport customer review

(United Arab Emirates)

We had to enter and leave GRU twice during our trip both with an 8 hour stop over. The times we arrived and left there were never any lines at immigration (on either side) and our bags came within 10mins of exiting immigration. But a tip if you have a long stop over you can use the Smiles Lounge (located in Wing C Terminal 2 Departures next to one of the entrances to the immIgration and xray lines. You pay 50BRL which is about 30USD and you can use the lounge eat the food drink shower watch tv for as long as you want. They will even secure your luggage with you. The food not the greatest but there is beer! And you can sleep along the seating. Better than hanging in the airport and paying 10BRL a beer -and free Wifi! (upstairs it costs $0.20USD a minute).
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Sao Paulo Guarulhos Airport customer review

(Australia)

Starting from the immigration lines where normally only few officers are working the waiting time is very long. Don't worry the worst is about to come the luggage belts where we need to collect our belongings are absolutely awful an absolutely mess. Once your luggage comes out the lines to go through customs are indescribable - spent about one hour just to get to the lonely custom officer. A very old uncomfortable and very expensive airport. If you have any option do not make your flight connections here. Untrained staff foreign language skills very poor just to list few points. On top of all of that the airport doesn't look clean at all. The only real advantage of flying here is that you will never complain about other airports.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Sao Paulo Guarulhos Airport customer review

(United States)

I recently flew into GRU from DFW. I didn't see any of the long immigration lines. They had two lines - one for Brazilians and another for non. I was in the non and cleared in less than 5 minutes. However finding my domestic connection (TAM to Natal) proved to be a bit confusing and I got misdirected a couple of times. I did eventually make it.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Sao Paulo Guarulhos Airport customer review

(United States)

Not the worst airport I've been in but Brazil's premier city deserves better. Confusing intertwining lines at the check-in counters and general feeling of chaos. Things are a bit better airside but security seems way too casual. Poor selection at duty-free and Sky Club lounge was hopelessly overcrowded and with a poor food and wine selection.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Sao Paulo Guarulhos Airport customer review

(Brazil)

A great shame that South America's main hub is based on an airport which seems to be stuck in time and is light years away from being considered a world-class facility. No confort in all means unbelievable lines for immIgration and customs awkward and confusing signs Inexperienced staff few and expensive shopping/eating options after security pathetic luggage claim lounges where passengers do not even have space to pick up their belongings. In other words authorities will have plenty of work to do should they do not want to be embarassed in front of 2014 World Cup and 2016 Olympic Games tourists.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Sao Paulo Guarulhos Airport customer review

(United Kingdom)

I have flown in and out of Sao Paulo on eight occasions during the past few years. The airport is getting much more busy and is starting to suffer from overcrowding especially during the peak periods there are 2 terminals but you could be fooled into thinking that there was just the one as both terminals are joined and so the terminals are one long building. When departing getting through immigration can be slow especially during the evening hours when there are many international flights departing as for arriving the immigration can be extremely slow especially during the morning. From my experience the waiting is not too bad during non busy periods. The airport has a lack of sitting and eating areas and there are times when you will need to wait for a place before you can sit down to eat. One good thing is the amount of toilets/restrooms - plenty and they are usually clean. A new terminal should soon be under construction according to the Brazilian media and this will surely ease the problem but until then you may need to be patient when at Sao Paulo airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Sao Paulo Guarulhos Airport customer review

(Australia)

Terrible to say the least poorly organised not enough space 3 hour check in lines especially TAM. Needs an additional wing to cope with increased Brazilian air travel. Immigration incoming needs more staff security and outgoing immigration is okay.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Sao Paulo Guarulhos Airport customer review

(Brazil)

The airport is outdated and overcrowded and I can't imagine how it will handle the crowds it will get for the World Cup and Olympics. Check-in lines can be very long and block access through the terminals especially when as with many international flights the counters don't open until 2 or 3 hours before the flight. People line up well in advance. Getting directions even to airline counters can be difficult. Eating choices are extensive but mainly just run of the mill airport quality and seats/tables can be overwhelmed.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Sao Paulo Guarulhos Airport customer review

(United Kingdom)

Chaotic and dirty disorder is the hallmark of this airport. We had the displeasure of spending 3 hours in transit here and found our experiences similar to previous ones. Departure gates badly signed and too close together leading to widespread passenger confusion inadequate catering and restaurant facilities serving poor quality food dirty bathrooms which are obviously not cleaned with any frequency. These are just some of the complaints we could make. We have resolved not to use this airport again and will try to transit through other Latin American hubs; there are alternatives.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
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