Sao Paulo Guarulhos Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 70 reviews
3/10
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1/10

Sao Paulo Guarulhos Airport customer review

(Brazil)

Expect long lines everywhere mainly in immigration not to mention expensive food and transportation to Sao Paulo downtown. Only positive aspect is that Guarulhos airport is pretty clean and security has improved.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Sao Paulo Guarulhos Airport customer review

(Canada)

I flew through Sao Paulo on a connection between Santiago and Florianopolis last week. My first impression of the airport was dingy and dated. Customs went very fast but I heard it can take longer in peak season. Transferring to domestic is a little interesting the signage is not that good and the airport is usually busy. In the domestic terminal there are very few places to eat expensive food and are not good but very busy. At the time I was there half the flight information screens did not work and neither the flight number indicator over the gate. This combined with last minute/random gate changes large crowds and everybody loading onto busses makes it very complicated.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Sao Paulo Guarulhos Airport customer review

(Canada)

They crammed 3 large flights into a small holding area. Two of the flights were delayed so this compounded the problem. Not enough seats. Transferring from domestic to international is difficult if you do not understand Portuguese. We got sent back to several different lines as we did not have the correct stamp. Queues for security were incredible. I have no idea how Brazil is going to be able to handle the World Cup and the Olympics in a few years time. They simply do not have the facilities.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Sao Paulo Guarulhos Airport customer review

(Brazil)

No delays at Immigration or Customs. Duty free store pricier than we'd recalled from previous visits. It was fairly warm the day we arrived and there seemed to be no air conditioning anywhere but in the American Express Club. Not the worst airport I've been to but I can't even conceive it being ready for the crowds expected to descent for the World Cup in two years. If you're going to Brazil this airport gets the highest number of international flights. And other options such as GIG (Rio de Janeiro) and BSB (Brasilia) are not really any better.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Sao Paulo Guarulhos Airport customer review

(Brazil)

I'm Brazilian and I have the displeasure to land there from abroad at least twice a year. It's old bad food small overcrowded and when you arrive for customs you have the real idea of the nightmare you are entering. No queue and no staff to organize the mess. If you can avoid it do.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Sao Paulo Guarulhos Airport customer review

(United States)

Travelled through this airport every year for 12 years. The only improvement we've noticed is now there are a couple of overpriced restaurants whereas before there was only duty-free. The airport is very clean which is good as you'll probably end up sitting on the floor due to the overcrowding and lack of facilities. It is extremely dark and worn there are no gate staff in the terminal so you are largely on your own finding your gate or dealing with problems. All flights disembark onto buses then you have to walk up into the terminal usually they change the gate for your flight randomly every 30 minutes of so. These changes are often unannounced and announcements are only in Portuguese. Unfortunately almost all flights to Brazil go through GRU.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Sao Paulo Guarulhos Airport customer review

(United Kingdom)

Very old ugly airport. Arriving from LHR transfer to domestic. We knew we'd need to clear Customs and Immigration in Sao Paulo what we did not know was how long it would take. Landed at 6.05 am a wave of flights land at this time. A TAM representative told us we had missed our connection to the 7.20 immigration queue took around 45 mins and they could have got us to the front but did not. By the time we got to baggage claim our bags were there customs took 5mins and there is a baggage re-check centre outside customs - a great help in rechecking into the 13.20 flight saving us keeping hold of bags until normal check- in opened. The check-in hall is reasonably bare with very few places to eat shop etc. The queue at security was outrageously long. We went in around 11.40 coming out at around 12.15. Luckily we did not fall victim to the last minute gate-change which GRU is infamous for. Coming back for domestic transfer quite boring transit but did not need to re-enter security. A very poorly run airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Sao Paulo Guarulhos Airport customer review

(United Kingdom)

Everything that has been said above is true. You can be lucky with immigration I have done it in a few minutes or unlucky when it can take an hour. The food and facilities are awful and the business lounge the worst I have ever seen.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Sao Paulo Guarulhos Airport customer review

(Brazil)

One of the ugliest airports 1960's architecture at it's worst. The lines are truly awful immigration is a nightmare then baggage claim and customs are your surprise nightmare. Do not attempt a connection here with less than 3 hours between it isn't possible. Do not expect assistance information directions - do expect to wait in a 20 mins line for McDonalds if you can find it. If you are a club member do not think you will relax there just be happy if you can even find a chair and have your earplugs handy if you want some quiet.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Sao Paulo Guarulhos Airport customer review

(Sweden)

No gates - even fully loaded long haul 747 flights have to use buses to get to the terminal. Huge queues for security for connections and no fast-track for business or gold card holders. No maps or diagrams showing where your departure gates are. Queues at bus gates all mixed up very easy to get on the wrong flight. Staff unable/unwilling to direct you. Standing room only in the business lounge. Terminals are depressing dark concrete structures that look more like a dictator's bunker.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no