Sao Paulo Congonhas Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 8 reviews
3/10
No Skytrax Rating
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1/10

"the same old problems"

(Brazil)

Verified Review | Time passes and Congonhas remains the same, with the same old problems. The most irritating matter is the constant changes on assigned gates, which may require you to cross the entire airport unnecessarily (you'll see flocks of passengers doing the same, since changing the gate originally assigned seems to be a standard procedure at this airport). There is no subway station. There's a local bus connecting to the nearest subway station, but it's not a proper vehicle for passengers with luggage. Queue for a cab usually took more than 1 hour, but it's taking less time on recent days since many passengers are using Uber. Everything except the boarding gates' area look old and filthy. The smell of sewage in some toilets is so strong that passengers can feel it at the terminal hall - this is particularly true at the toilets close to Starbucks. Food and drinks -there's a good number of options, but prices at least 2x higher than you'll find elsewhere. Expect lines everywhere. WIFI: no wifi, unless you pay for it (I recommend you don't, because it's slow and unstable).
Experience At AirportDeparture Only
Date VisitFebruary 2017
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"food is ridiculously expensive"

(Brazil)

Sao Paulo Congonhas is very bad airport. I didn't like it at all. Food is ridiculously expensive, the gates change many times, there isn't much space, very crowded. The only positive side is that it is very close to Sao Paulo city centre, but other than that, it is horrible.
Experience At AirportTransit
Date VisitSeptember 2016
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
5/10

Sao Paulo Congonhas Airport customer review

(Canada)

Compared to GRU and other S.American airports it is not that bad. For arrivals the metro does not exactly reach the airport but there is a city bus that can get you to the nearest station. English signage is totally lacking so finding that bus is not going to be easy for international travellers. Airport is crowded but for Brazil amazingly somewhat efficient. For departures don't even bother to check the gate number on your boarding pass. It will change - often more than once before boarding. But there is a modestly overpriced bar/stall after check-in where you can watch the monitor as your gate changes.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
3/10

Sao Paulo Congonhas Airport customer review

(Brazil)

One of the best domestic airports in the country. Well-situated. Come prepared for delay gate changes and high prices. Be careful with illegal taxis.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Sao Paulo Congonhas Airport customer review

(United Kingdom)

Interesting experience. This airport is very close to the city mainly for domestic flights and is extremely busy. However even though really crowded all queues seem to move very quickly. A reasonable mix of retail outlets and I thought the prices were OK. Plenty on taxis on return there are pre-pay ones but for journeys into the city a metered cab is fine.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Sao Paulo Congonhas Airport customer review

(Brazil)

Have some mixed feelings about this airport. I enjoy its atmosphere and the boarding area from where the runway and planes can be seen. On the other hand many of the usual Brazilian airport inefficiencies are present - high prices constant gate changes no English announcements in boarding facilities and a chaotic luggage claim area.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Sao Paulo Congonhas Airport customer review

Vintage airport that has been updated and serves lots of people on domestic flights. The energy level is high and the view of the runways and operating area is excellent. Fun place to arrive or depart with plenty to see and no end to the people-watching opportunities. Pretty efficient as well.
no
na

Sao Paulo Congonhas Airport customer review

This is an interesting airport for Domestic flights throughout Brazil. Check in area is full of lines for all different airlines and like old style the airline offices are opposite to check in. Many people buy tickets same day at the airport. Not many people speak English but if you ask someone if they do they will try or get someone who does if they do not. I checked in for my flight on GOL and had 3 hours. They would have put me on the earlier flight if there was seats available even with the departure leaving in 15 minutes. Prior to security the main building has a round waiting area with shops food areas and so forth. If you go to the second floor you will find an Internet cafe barber pharmacy police etc. Go to the third floor for a wonderful outdoor bar and a full service restaurant full of TV's and a wonderful buffet. You can stay as long as you like and be away from the throngs of folks travelling especially on weekends. Past security is the new terminal that is huge and if your gate is at the end it will literally take you between 15 to 20 mins to get there. No moving walkways! There are snack bars and little shops along with plenty of seating. NOW! You need to understand that there are several gate changes and the ONLY main screen is after security! So be sure of your gate if you can. Anouncements were made in Portuguese and then English every time. People will help you if you dont speak Portuguese just ask! Signage is also in English but if you are going out to get a taxi or bus you must take the elevator if you want to keep using your free trolley. Taxi line can be long and if you are going outside the city to say the International airport they will charge you 50% additional to the fare! Thats the law. Take one of the buses if you can to transfer to Guarulhos.
no