Santorini Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 87 reviews
2/10
No Skytrax Rating
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1/10

"not a drop of compassion"

(United Kingdom)

The beautiful island of Santorini deserves a better airport. The waiting queue for lost/delayed baggage is long and awful - not a drop of compassion. Total indifference. Best option to find luggage: to contact the flight company. Everyone in the tourist business in Santorini knows of lost/delayed luggages with shrugged shoulders. Many trips to the airport to check. Luggage turned up five days late. Santorini is extremely expensive, each day waiting for the wedding luggage is an expensive ruined day. I am speaking of £400-£600 expenses (hotel, restaurant, car renting, petrol) per day for two people, for a whole wedding party just multiply. Surely Santorini must do better - or lose us. Defensive option: Take your wedding and swimming things with you. If your luggages are lost/delayed and the likelihood of help is nil. Think twice before chosing Santorini. Getting off the island is also challenging. No proper queing system, no one knows what to do, hot and bothered.
Experience At AirportArrival and Departure
Date VisitAugust 2016
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"appalling experience"

(United Kingdom)

I agree with the reviews written about Santorini airport. Appalling experience and in much need of an upgrade. Our easyJet flight was delayed for 2 hours, no apologies given, people just hearded about like cattle and made to wait outside for no reason. Toilet facilities are terrible, considering the lovely island and the luxury it attracts their airport should really show it.
Experience At AirportArrival and Departure
Date VisitAugust 2016
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"most appalling airport"

(United Kingdom)

The most appalling airport I have experienced in 50 years of travel. I appreciate that at the height of the holiday season in August the airport will be running at maximum capacity, but the experience we had has put me off going back to the island in future. The departure lounge is like a badly ventilated and massively over crowded cattle shed. It seems that the systems in place can only handle the processing of 1 flight at a time although passengers for multiple flights are crowded together jostling in the confusion.
Experience At AirportDeparture Only
Date VisitAugust 2016
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"such a shambles"

(United Kingdom)

What a shame Santorini airport was such a shambles. Despite arriving 3 hours before the flght time, didn't get though to the departure lounge until 5 minutes before being called to the actual gate. Santorini's weather was extremely hot and we queued outside the airport for half an hour only to find that we were in the wrong queue. Queued again to check in, with virtually no airport staff. Once checked in, then you have to queue to check in your hold luggage. Stood longer at that queue than the check in desk. The staff were obviously balancing which desk to man with so few staff. After that, we were told to join a 3rd queue, again outside the airport because of queue length, for security checks. Toilets dirty, food and drink choices not good and typically expensive. Frankly, it's the worst airport I've ever been to in 40 odd years of international travel. Such a shame as it's a beautiful island
Experience At AirportArrival and Departure
Date VisitJune 2016
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no
1/10

"dirty and smelly toilets"

(Sweden)

Santorini is the worst airport I have ever seen. It brings a huge disgrace to such a beautiful island. AC not working, dirty and smelly toilets, crowded and people lying down on the stairs. I am sure they could change something about this place that is meant to be an "airport".
Experience At AirportArrival and Departure
Date VisitJuly 2016
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"going downhill year by year"

(United Kingdom)

This is the fourth year of travel to Santorini which is a fantastic place to holiday. However, the airport to put it bluntly is awful and going downhill year by year. The facilities are poor and the place is dirty. On leaving this year, once our luggage was checked in, we made our way through into the departure area and then upstairs instead of going to the tavernas up the road which is the usual process at this airport due to its lack of size. I could not face staying in the heat with few toilet facilities at the tavernas and knew that there were toilet facilities upstairs and air con. This was wrong - all the toilets upstairs were closed off. There were 2 female toilets downstairs which were in a disgusting state. There were no male facilities. The only other toilet facilities were after passport control just before boarding the flight. I would visit Santorini again however have decided against it at this point due to the condition of this airport. I don't think I can face it. On a plus, the staff at the food counter were pleasant and worked hard in difficult circumstances. All other staff were polite and were also working under pressure. The airport building however is not fit for purpose
Experience At AirportDeparture Only
Date VisitJuly 2016
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"staff seemed to ignore the situation"

(United Kingdom)

Utterly disgraceful situation at Santorini (Thira) airport last night. Flight arrivals delayed by mild cross winds meant that hundreds of departing travellers from 7 or 8 flights were crammed into tiny waiting area for several hours. Before passing through security we received no warning of the delay and the lack of facilities (or breathing space) ahead. The crush was so dense that when flights restarted people struggled to reach passport control. Very lucky there were no major health problems such as fainting or panic attacks and no fights breaking out despite the chaos. Staff all seemed to ignore the situation at best - or even to be as obstructive as possible. A disgrace to Greece and to all airlines using this wretched excuse for an airport.
Experience At AirportArrival and Departure
Date VisitJuly 2016
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

"filth and grime everywhere"

(Malta)

Arrival at Santorini Airport was ok as we had only hand luggage and were out in 2 minutes. However on departure when we entered filth and grime everywhere. Chairs, walls, doors all super dirty with empty cans and bottles everywhere. Looked like it had not been cleaned for years. Toilets disgusting. No doubt the worst airport I have ever been. Santorini is a wonderful place and does not deserve such a disgusting airport.
Experience At AirportArrival and Departure
Date VisitJuly 2016
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no
1/10

"abysmal, unreal airport experience"

(Australia)

Santorini is the most abysmal, unreal airport experience I have ever had. I will never use it again and advise anyone to get there and back via Athens. Agree with all previous reviews. Queues outside in hot sun for hours for absolutely no good reason. No staff member cares or is available to help. Every flight left there late with major problems for anyone connecting to an international flight.
Experience At AirportDeparture Only
Date VisitJuly 2016
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
no
1/10

"queue for hours outside"

(United Kingdom)

This wonderful island is stunningly beautiful. It has so much luxury accommodation that must generate enormous amounts of income from tourism. The local people are so hospitable and genuine., how then is the airport so shocking and ran by people who are totally ignorant. Be prepared to queue for hours outside in intense heat with no information when your flight is delayed.
Experience At AirportDeparture Only
Date VisitJune 2016
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
no