Santiago De Chile Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 39 reviews
4/10
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6/10

Santiago De Chile Airport customer review

(United States)

I must echo the traveller who mentioned the problem with immigration line vs tax line. We had exactly same experience we were the first group off our plane holding USA passports in hand and airport employees waved us all into immigration line 20 mins later we noticed the other line for tax payment off to the left with 2 windows open (we knew we had to pay tax so had been looking for where to pay it). Had to leave immigration line spend 25 mins in tax payment line then started over in the immigration line. Spent another 30 mins getting through that line and we were the last of our flight to pick up our baggage. Very bad initial impression. Good news was we noticed the VIP taxi kiosk before we exited and quickly got a taxi paid for and skipped the chaos outside the doors.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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4/10

Santiago De Chile Airport customer review

Four months after the big earthquake that hit Chile Santiago airport still looks with several works in progress. Although al main functions are OK inside some parts of the terminal looks a bit aged and need to be modernized mainly in the arrival section. Overall the airport remains as one of the best in the region.
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3/10

Santiago De Chile Airport customer review

Our flight was from Seattle to The Falklands with Santiago being a two day layover. The LAN Chile flight from Santiago to the Falklands was direct and we were a group of tourists scheduled to meet a ship going to Antarctica. Out of our group one passenger's hand luggage and another's suitcase - mine went to Ushiuia Argentina instead the Falklands and we faced a six week polar trip without our important gear. Counting in the check-in and check-out times we went fourteen hours without any significant meal. I was glad I still had a chocolate bar. My advice is to wear everthing you've got even if it means two bras and four underpants. On a second trip the Santiago customs agents confiscated smoked fish and jam from the luggage.
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4/10

Santiago De Chile Airport customer review

A first class airport with one major exception. The line for paying the airport tax is not clearly marked and 90% of passengers go through the entire immigration line only to find that they have to go to another line first to pay the tax. The tax line usually has only 1 or 2 windows open so it takes forever then you have to do the immigration line all over again! There are airport employees herding people through the immigration line but they do not warn passengers that they have to pay the tax first. I was first off the plane but ended up one of the last to leave the airport.
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4/10

Santiago De Chile Airport customer review

A modern clean somewhat austere business-oriented airport. Virtually no place so sit in the cavernous check-in hall. There are several kiosks for various airlines though not for all. For some (eg Avianca) you need to ask or know to walk to the 4-story office building next door. Very few dining options outside of security. For any shopping at all you need to wander over to the domestic wing where there are some small stores including a pharmacy. Saw no central location for info on transportation options into Santiago. There are two different companies offering busses but you need to talk with both to get full info on prices and options on where you can go. New Holiday Inn across from the terminal is a bit pricey but nice and offers an alternative if somewhat expensive dining option.
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4/10

Santiago De Chile Airport customer review

Generally a good modern airport but there can be confusionwith respect to payment of departure taxes for transit passengers. Although all of us were in transit some were charged tax and others not. Signage between domestic arrivals and international departures needs improvement.
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5/10

Santiago De Chile Airport customer review

All round excellent experience. Particularly impressed by exit formalities quick security processing with almost no line ups. Many airports could learn from this one.
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4/10

Santiago De Chile Airport customer review

We arrived in Santiago early morning from MIA on AA. At the time we landed there were two other major flights arriving. I saw people from Iberia LAN and Delta. Immigration lines were long speacially on the foreigners lane. People had to do two lines one for paying the reciprocity fee for Americans and then the regular line to enter the country. We paid the visa tax on prior trip so we proceeded straight to the immigration officer. Immigration a bit of a mess but Baggage claim went without problem. Signage is good and exiting customs was very quick and easy. Once arrived is a bit confusing to get a cab to get downtown. Clean ordered and modern building.
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5/10

Santiago De Chile Airport customer review

Modern bright and clean airport. International arrivals easy. Signs to pay visa reciprocity fee clear and easy to follow. Quickly moved through immigration. Baggage arrived quickly and easy to pass through customs. Options to transfer to city available before leaving secure area so easy to organise and reasonable prices. Domestic departure was smooth and easy. There are a couple of eating/drink options available after domestic security although prices a little high by Chilean prices. Overall probably one of South America's best airports with modern facilities and very easy to use.
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Santiago De Chile Airport customer review

Flew Atlanta-Santiago-Puerto Montt and Buenos Aires-Santiago-Atlanta in March 07. Connecting to domestic flight required going through passport control and customs in Santiago. As you come down the stairs to arrivals the desks for paying the reciprocity fee require something of a U-Turn. Don't go directly to passport control. There are two areas for passport control but both lead to the same baggage claim area. After you pick up bags they will be scanned before you leave the secure area into a fairly cramped meeting area. There are several ATM's. Signs for domestic connections not that clear. You have to go upstairs and find the airline - LAN is a bit of a hike. Check-in area bright and open. After security for domestic flights there's one boutique a Starbucks and a local cafe. That's it - it's pretty sleepy. We had to ride a bus from domestic departures (very few gates) to plane parked at an international gate. Connecting from an international flight to an international flight much easier. Bags checked through. You exit passport control (if boarding in Santiago) into large duty free area. Good variety of restaurants in international terminal including Ruby Tuesday's Starbucks and Dunkin Doughnuts as well as local options. Some construction is going on to expand the terminal. I found the dining options better than Buenos Aires and in general the airport was pleasant. Surprisingly few airline staff spoke English though.
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