Santiago De Chile Airport

✅ Trip Verified | Terminal 2 International Departure. Efficient passport control and security check within the terminal, an incredible amount of dining and bar options, for every budget. Wonderful new terminal (maybe with not many toilet facilities, as only negative point).

✅ Trip Verified | Santiago has opened a new terminal and this was my first time to use it. I found it to be large and the walk from the airbridge to immigration very long - especially after a long flight. Immigration was a rapid process, following which there was a form to complete and then one proceeded to baggage claim. All of this went smoothly. However, the ride that I had booked from the airport to my hotel failed to show at the place I was advised to wait and at the appointed time. While looking for my car and driver who never showed, I was beset upon by a host of persons displaying what they called "government issued IDs", offering me transportation assistance. This proved to be nothing but a rip off and it is my strongest advice that persons arriving in Santiago avoid these people. I highly recommend booking a ride in advance and obtaining contact details in case you have difficulty meeting up with the driver and be sure your phone is on roaming mode so that you can call your ride if needed. I repeat: avoid people offering any assistance and displaying alleged official badges or IDs. They will swarm upon you as you leave the terminal. They can be very persistent. It is a racket and leaves a bad taste for Santiago's airport in one's mouth.

✅ Trip Verified | The design of this airport makes almost no sense. I only came on and off domestic flights in Chile (well beside my entry flight-but I am talking about 6 legs domestically). It's the arrival that is the problem. For example, for domestic flights in the US, you come out of your gate and even if you have checked baggage you can proceed directly to your next gate or go to baggage claim. Yes, depending on where the gate is or in the rare situation that you have to proceed to another terminal it could take a while but I have never walked more than 15-20 mins. ever in any US airport. You come off of your domestic flight and whether you are connecting or not everyone is funneled out into a separate hall and during my domestic arrivals the walk to baggage was at least 30 mins. and I am a spry 58 yo guy-just glad I only had my computer bag and not a carry on roller. I can't imagine the difficulty the elderly or handicapped have to go through to get to their connecting gate or even just to baggage claim. And on one of my arrivals I still had to wait another 45 mins to see any bags from our flight coming out on the carousel.

✅ Trip Verified | One of the worst experiences at an airport ever. First of all, the airport doesn’t serve alcohol and won’t allow you to purchase any for drinking at duty free. Next, they had a bunch of extra security checks and even dumped all our water at a check right before boarding. The flight also left late. Overall, it was unfriendly and rude and made us feel like middle school students getting punished for nothing (eg, filling our water bottles to have hydration on the flight). We’ve been through multiple airports in Chile and they’ve all been great experiences - this is not a Chile issue. It’s a Santiago airport issue. Really upsetting and won’t be traveling through here again if we can help it.

Not Verified | Why is there no pharmacy in this airport? I have come from a long flight from Australia and during the flight I started feeling bad, the tipics flue symptoms, you can imagine been on a plane for 10 hours, sweating but cold, muscular sore, running nose and the only hope I had was to buy some pills at the airport (As all the developed countries and not developed too) to calm those symptoms and due the long layover ahead (8hrs) nothing could go wrong. As I landed I ask to one of the airport employees where is a pharmacy nearby and surprisingly she told me that there is no pharmacies on the transit passenger area. So I ask, can I go out a buy one on the pharmacies at the airport (outside the international passenger transit area and then come back) and the answer was a NO!, Apparently if you are traveling trough Santiago Airport and for some reasons you forget your pills and you get sick, the only solutions is suffering! Plus, there is just 2 places where they are allowed to sell beer, knowing that the airport is massive, imagine been walking around and nobody knows where you can get a really nice coldie!

Not Verified | Terrible efficiency of customs/passport review. Was told by customs official that my boarding pass the machine printed was wrong and had to argue with them for awhile. Standby tickets are reviewed at the very last minute making it extremely painful to make other necessary accommodations if unable to board flight as a standby passenger. Gate agents refused to change seat locations despite there being 120 open seats on flight, so just ask the flight attendants. Why is there another security for carry on luggage on the jet bridge? Extremely inefficient and they made those who purchased anything inside original security throw everything away. This does not make any sense if we already went through original security.

Not Verified | If you are switching airlines, save yourself some time and not a this airport. You have to create an account it take 3 days for a member to verify your account before you can submit an affidavit of travel. It took so long I missed my other flights, I was stuck at an airport in Argentina because they required this before I was able to board. The country is so behind, why does it take 3 days to verify an account, like they say cheaper isn’t always better, the price looked good but it was not worth it. I had to pay for another airline. If your traveling international please find a connecting airline otherwise these South American countries require lots of information

✅ Trip Verified | Horrible and most inefficient experience on several different occasions. The longest lines for immigration, customs, and security I’ve experienced. Very bad/non-existent signage in airport. Staff cannot answer questions or they give wrong answers. The new terminals being built now are miles apart and no train transportation. Get ready to walk and walk.

Not Verified | Heads up to anyone with a short connection through Santiago. On arrival, you will be required to walk (or use a few of the moving sidewalks) approximately a mile to the transit checkpoint, at which point you are spit out into the main terminal. If you are unlucky, as we were, you will then walk another mile back to the connecting gate which may have been next to the gate you arrived at. Extraordinarily inefficient, and a good way to miss your next flight. On the positive side, the bathrooms are extremely clean and the whitest brightest I've seen in an airport. The piped in music is a good idea too. The food court is fairly large but prices are quite high. No outlets for free charging at the seats.

✅ Trip Verified | Horrible airport, it is very uncomfortable, the security and immigration staff is very rude and unfriendly, it doesn't have good wifi connectivity, there are not enough restaurants.