Santiago De Chile Airport

Not Verified | The immigration line was more than 200 meters long. The priority line, for wheel chair and pregnant women, had only one clerk. The regular line, really slow, also few clerks attending customers.

Not Verified | Absolute nightmare of an airport. No pharmacy past passport control. No soft seating anywhere (not even many seats in general). I'm in the middle of a 34 hr flight from southern Chile to Australia with a bad back. No showers unless you pay USD$80. I love this country, but hands down one of the worst airports in the world. The USD$900 million upgrade is a joke. Only people happy to help are inside California pizza kitchen.

✅ Trip Verified |  Can’t understand how LATAM sell tickets with connection of 1 hour 20 minutes if just to leave the first national terminal takes 30 minutes by walking without waiting in the lines. Just walking for 30 minutes if you are in a hurry and need to go for the next flight. There are almost no signs in airport if you want to make connections. Inside of the airport on the ground floor (which is for arrivals - don’t know why all few signs from one terminal to another for transfer providing you to incorrect floor) you don’t know how to reach another floor with departures and need to ask someone of the staff. The Staff is very unprofessional. I was lost and had 40 minutes for the next flight and went to the staff of LATAM, the guy was watching my boarding pass and trying to understand how to help me when I just asked where is the zone of boarding and then he told me that I’m late for my flight and boarding is closed. The best thing is that when I was in the gate in 10 minutes there was the sign BOARDING but it was not boarding yet. Really the worst airport

Not Verified |   Very poor performance. Two immigration kiosks operating after 9pm for 6 international flights. Waiting times for immigration were 2.25 - 3:00 hours. No effort made by airport staff to secure more officials at a very busy time.

✅ Trip Verified | Terminal 2 International Departure. Efficient passport control and security check within the terminal, an incredible amount of dining and bar options, for every budget. Wonderful new terminal (maybe with not many toilet facilities, as only negative point).

✅ Trip Verified | Santiago has opened a new terminal and this was my first time to use it. I found it to be large and the walk from the airbridge to immigration very long - especially after a long flight. Immigration was a rapid process, following which there was a form to complete and then one proceeded to baggage claim. All of this went smoothly. However, the ride that I had booked from the airport to my hotel failed to show at the place I was advised to wait and at the appointed time. While looking for my car and driver who never showed, I was beset upon by a host of persons displaying what they called "government issued IDs", offering me transportation assistance. This proved to be nothing but a rip off and it is my strongest advice that persons arriving in Santiago avoid these people. I highly recommend booking a ride in advance and obtaining contact details in case you have difficulty meeting up with the driver and be sure your phone is on roaming mode so that you can call your ride if needed. I repeat: avoid people offering any assistance and displaying alleged official badges or IDs. They will swarm upon you as you leave the terminal. They can be very persistent. It is a racket and leaves a bad taste for Santiago's airport in one's mouth.

✅ Trip Verified | The design of this airport makes almost no sense. I only came on and off domestic flights in Chile (well beside my entry flight-but I am talking about 6 legs domestically). It's the arrival that is the problem. For example, for domestic flights in the US, you come out of your gate and even if you have checked baggage you can proceed directly to your next gate or go to baggage claim. Yes, depending on where the gate is or in the rare situation that you have to proceed to another terminal it could take a while but I have never walked more than 15-20 mins. ever in any US airport. You come off of your domestic flight and whether you are connecting or not everyone is funneled out into a separate hall and during my domestic arrivals the walk to baggage was at least 30 mins. and I am a spry 58 yo guy-just glad I only had my computer bag and not a carry on roller. I can't imagine the difficulty the elderly or handicapped have to go through to get to their connecting gate or even just to baggage claim. And on one of my arrivals I still had to wait another 45 mins to see any bags from our flight coming out on the carousel.

✅ Trip Verified | One of the worst experiences at an airport ever. First of all, the airport doesn’t serve alcohol and won’t allow you to purchase any for drinking at duty free. Next, they had a bunch of extra security checks and even dumped all our water at a check right before boarding. The flight also left late. Overall, it was unfriendly and rude and made us feel like middle school students getting punished for nothing (eg, filling our water bottles to have hydration on the flight). We’ve been through multiple airports in Chile and they’ve all been great experiences - this is not a Chile issue. It’s a Santiago airport issue. Really upsetting and won’t be traveling through here again if we can help it.

Not Verified | Why is there no pharmacy in this airport? I have come from a long flight from Australia and during the flight I started feeling bad, the tipics flue symptoms, you can imagine been on a plane for 10 hours, sweating but cold, muscular sore, running nose and the only hope I had was to buy some pills at the airport (As all the developed countries and not developed too) to calm those symptoms and due the long layover ahead (8hrs) nothing could go wrong. As I landed I ask to one of the airport employees where is a pharmacy nearby and surprisingly she told me that there is no pharmacies on the transit passenger area. So I ask, can I go out a buy one on the pharmacies at the airport (outside the international passenger transit area and then come back) and the answer was a NO!, Apparently if you are traveling trough Santiago Airport and for some reasons you forget your pills and you get sick, the only solutions is suffering! Plus, there is just 2 places where they are allowed to sell beer, knowing that the airport is massive, imagine been walking around and nobody knows where you can get a really nice coldie!

Not Verified | Terrible efficiency of customs/passport review. Was told by customs official that my boarding pass the machine printed was wrong and had to argue with them for awhile. Standby tickets are reviewed at the very last minute making it extremely painful to make other necessary accommodations if unable to board flight as a standby passenger. Gate agents refused to change seat locations despite there being 120 open seats on flight, so just ask the flight attendants. Why is there another security for carry on luggage on the jet bridge? Extremely inefficient and they made those who purchased anything inside original security throw everything away. This does not make any sense if we already went through original security.