San Juan Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 38 reviews
3/10
No Skytrax Rating
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1/10

"Quality of food abysmal"

(United States)

Trip Verified |  Took over an hour to get through security. Quality of food abysmal. Terminal was changed several times for no reason forcing us to run across the airport then when we finally arrived at the last relocation (over an hour early) there were no seats left forcing us to stand or sit on the floor. For the WiFi they try to get you to fill out a full survey with contact information. Also to make everything somehow even worse there isn’t any sort of usable map available online, simply states “food” for restaurant locations. Good thing this place is a monopoly because otherwise they’d go under in a week.
Experience At AirportDeparture Only
Date VisitJanuary 2024
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
5/10

"extremely rude with an attitude"

(United States)

Trip Verified | I was flying out of Puerto Rico through American Airlines and I must say this is the worst airport when it comes to customer service. I ask an American airline employee for help as I was trying to check my bag and she was extremely rude she told me no I don’t speak English. I then asked her in Spanish and she got irritated and told me no I don’t think so. Once I got to the counter the guy that check my bag was extremely rude with an attitude. I’ve traveled through plenty of airports and this airport is cleaner than others airports I’ve been to. It’s not a lot of good variety of food.
Experience At AirportDeparture Only
Date VisitApril 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
3/10

"water fountains are disgusting"

(United States)

Not Verified | San Juan airport’s water fountains are disgusting. They are dirty and many are non-working. When they do work the water tastes like it came from a sewer. Since you have to dump liquids at security your only choice is to buy bottles of water. Two 16 oz bottles of Dasani are $8.96. That is obscene. Decent airports have water available in drinking fountains and refill stations for free. In addition to the obscene cost it is an environmental issue. We carry refillable Yeti bottles but the water is unfit for consumption. This opinion about the water quality is from a 20 year infantry US Marine who has drunk some pretty disgusting water. Clean, potable water is a basic function like toilets.
Experience At AirportDeparture Only
Date VisitAugust 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Be prepared to starve and be frustrated"

(United States)

Trip Verified | Worst airport. Dirty. Layout makes no sense. Shops close at 6pm. Airport Staff rude and useless. TSA and USDA unprofessional and have no idea what they are doing. Food choices horrible. No real charging stations, have to sit on the floor. Have been to airports in 3rd world countries that are way better. If you ever go through this airport, come before 6pm so you don’t starve or better yet skip Puerto Rico and I’m ashamed to say I’m Puerto Rican and this is an embarrassment. Be prepared to starve and be frustrated.
Experience At AirportArrival and Departure
Date VisitJuly 2022
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"No urgency, no customer service, no humility"

(United States)

Trip Verified | Let me just say, this airport sucks! TSA literally has every single flight going through one TSA point. The agents are rude and I am just not sure what issue Puerto Rico has with Americans, like you do know we all don’t create policies and laws that may affect your country right? Don’t take the governments actions out on us. That being said, this airport moves slower than molasses. No urgency, no customer service, no humility. That airport is the most disgusting airport ever and whoever is over it should be ashamed of yourself.
Experience At AirportArrival and Departure
Date VisitJune 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"food venues close at 6pm on a Saturday night"

(United States)

Trip Verified | Bad service, food venues close at 6pm on a Saturday night during spring break. Traveling with kids flight delayed no food venues open, it doesn’t even makes sense. Not enough charging stations.
Experience At AirportArrival and Departure
Date VisitMarch 2022
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"one of the worst airports ever"

(United Kingdom)

Not Verified | This has to be one of the worst airports ever - on arrival in the middle of the night there was no one to ask for any help but the worst time was on departure the left luggage was full so we couldn’t leave our items and had to wait 8 hours in the airport, no internet at all even to pay for! Who doesn’t have internet, it’s dangerous especially when you have to sort out locator forms we had to pay for internet time at the airport hotel to ensure we could check in - no seats available at the airport and it was dirty and simply awful. Never again such a shame
Experience At AirportArrival and Departure
Date VisitMarch 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"service at this airport is bad"

(Puerto Rico)

Trip Verified | The service at this airport is bad and they don’t know how to treat customers. The service at store coffee roasters is very slow and the employees don’t treat customers good. Hope people buy their coffee at other concessions with better customer service.
Experience At AirportArrival and Departure
Date VisitFebruary 2022
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"airport is dirty, the service is horrible"

(United States)

Trip Verified | This is the worst airport I have ever travelled through. As a Puerto Rican myself, I am very ashamed that this airport is what tourists see when they come here. The airport is dirty, the service is horrible, the food is lacking, food court isn’t existent. Bar service, those that are open, is characterized by their rudest behavior. The prices are the highest I have ever seen and the food is awful. The people of Puerto Rico don’t deserve an airport so mediocre that only can compare with third world countries airports. Shame, shame.
Experience At AirportDeparture Only
Date VisitOctober 2021
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"it took me about 45 minutes to find somebody to help"

(United States)

Not Verified | Let me just start off by saying the communication between main land Americans and Puerto Rican Americans is so bad. I came from Arkansas on my way to the Virgin Islands and I had to layover in San Juan, it took me about 45 minutes to find somebody to help me, everyone I approached looked at me and with disgust and said they didn't speak English, I finally found a janitor that was willing to help me. I will never in my life go back through Puerto Rico or visit Puerto Rico, its such a shame the security screeners told me to go away. I was in distress and finally found where I was supposed to go, the walk was horrible like 20 minutes straight walking. I ended up having a panic attack.
Experience At AirportTransit
Date VisitJanuary 2021
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
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