✅ Trip Verified
| If I were you, I would choose any airport over this one. If it's not the weather, it's "runway renovations" that cause flight delays for which apparently no one is responsible. For over 20 years, I have disliked this airport - it is dirty, with customer service representatives who apparently hate their job. It has been my only option for a specific sole airline that flies into a small airport north of SF, where my family lives. A couple years ago, I was heading to my family's hometown on a Friday for my husband's memorial service the next morning, where he had spent most of his adult life serving the public (the local service where we lived at the time of his death was for friends at our new home). Soon after my husband's death, due to shock, I had fallen down a ladder and broke my heel. For the trip, I had been recovering for 3 months and still used a cane. My flight to SF was delayed by SF due to weather - a common occurence. My connecting flight from SF to the hometown was delayed over and over on the hour. When I asked a customer service rep about this and explained that I needed to get to my husband's memorial service, he just shrugged. He had no answer whether the flight would go or not. At 11 p.m. that night, I requested wheelchair service to go to the car rental station, and the customer service rep just stared at me and acted like she didn't understand English. I went to a different desk and requested the same thing, then I rented a car to drive 5 1/2 hours to our hometown to make sure I could get to the memorial service. My understanding is that my connector flight never flew there that night. The airline carrier also did not refund me for that leg of the journey. In the most recent case this April, I recently flew the same route to visit family over spring break. On the return trip, SF delayed our takeoff for an hour, causing me to miss the last flight out of SF to my hometown. The reason -- runway renovations. By the time we arrived in SF Airport, there were no customer service reps available, no food available, and the airline customer service rep's only option was to hand me a flyer with an 800 number to reserve a hotel room "at a discount" for the night through Roomstorm, whereby I was charged by both Roomstorm for the very expensive hotel reservation as well as the hotel. I would not recommend this airport to anyone. I am thankful that soon the hometown airport will have a different carrier option, with direct flights to and from that completely bypass SF.