San Francisco Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 172 reviews
4/10
No Skytrax Rating
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5/10

"never fly out of San Francisco again"

(United States)

Not Verified | We walked about .75 mile to our connecting gate-no shuttles or moving walkways until we reached our gate! This is unacceptable! We will never fly out of San Francisco again!
Experience At AirportDeparture Only
Date VisitFebruary 2025
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
no
2/10

"avoid SFO in the future"

(United States)

Trip Verified | World’s worst passenger screening process. Forces people to ‘walk side by side’ while they run the dogs. All it does is aggravate people. Terrible. Hope to avoid SFO in the future.
Experience At AirportArrival Only
Date VisitDecember 2024
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no
2/10

"stores at SFO do not have stated prices"

(Croatia)

Not Verified | The stores at SFO do not have stated prices for most of the products they sell. We wanted to buy some candies and little presents for family and friends and found out that the choice is very poor for such an airport and a lot of prices were not stated, only savings if you buy two, three or more. The staff at the stores were also very rude when asked for the prices.
Experience At AirportDeparture Only
Date VisitJuly 2024
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Did not help or direct us"

(United States)

Trip Verified | This the worst transition flight I have ever had. Every single worker was absolutely disrespectful and rude. Did not help or direct us in the right direction. If I had the choice I would never come through here again.
Experience At AirportArrival and Departure
Date VisitApril 2024
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
2/10

"pathetic excuse for an airport"

(China)

Trip Verified | A pathetic excuse for an airport. After departures, eating options are limited and to make matters worse, everything shuts at midnight, which is no good if you have a midnight flight that is delayed for 2 hours or longer. The information provided as well was non-existent, other than by Philippine Airlines. San Francisco is supposed to be a global hub, so surely they could afford to make more effort for their passengers in terms of facilities, especially shopping and dining, after midnight. Staff could also be more helpful.
Experience At AirportArrival and Departure
Date VisitJuly 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
9/10

“well organized and easy to navigate”

(United States)

Trip Verified | This airport is well organized and easy to navigate; it's become one of my favorite airports in the world. On this trip (JFK>SFO>TPE), I flew into and also left from Terminal One, recently renovated, attractive and spacious. It also contains quite a few spaces for relaxation, plus many restaurants and shops. On arrival, my bag arrived before I did. On departure, I checked in at the Interational Terminal, which is connected to Terminal One. Going through security at International was fast and easy. The only negative was that several of the restaurants in Terminal One were closed in the evening.
Experience At AirportDeparture Only
Date VisitFebruary 2024
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
9/10

"share my exceptional experience"

(Canada)

Trip Verified | I am delighted to share my exceptional experience with Officer Lucas at San Francisco International Airport. His assistance in locating my lost phone and guiding me to the correct boarding gate was invaluable. Not only did he ensure I found my belongings, but he also took the time to ensure my well-being before departing. I am sincerely grateful for his kindness and assistance.
Experience At AirportArrival and Departure
Date VisitFebruary 2024
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"there was lack of workers"

(Kazakhstan)

Trip Verified | Horrible. I was late for my transit because the line was huge. I had 2 hours for transit and I was in the middle of the line. Even though I was able to shortcut it and asked people to let me go, when an hour was left before the flight, I couldn’t check in for my flight due to the another line. In both check out and check in areas there was lack of workers! So after I missed my flight, I got new ticket for the next day at 8:45am flight number UA5872. I had to spend more than 10 hours in San Francisco and my airline didn’t provide any accommodation or compensation. I paid from my pocket! This is why I give 3 stars to airport staff and queuing time. Some staff workers were trying to help me, but there was lack of them so they couldn’t do much.
Experience At AirportTransit
Date VisitAugust 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"1h30m and nothing is moving"

(United States)

Trip Verified | We got here with more than 2 hours delay due to weather conditions, landing at 9:30PM. SFO did not plan any crew to take care of the suitcases and we ended up laying down on the floor next to a stopped carousel at the baggage claim. There is no seat here. No vending machine. We heard unclear messages but it's already 1 hour and 30 minutes and nothing is moving. Not serious at all
Experience At AirportArrival Only
Date VisitAugust 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no
1/10

"the rudest airport I have encountered"

(Germany)

Not Verified | I am quite disappointed about how I was treated by the "people with power" here at SFO, namely immigration officers and employees at security. Perhaps these people have an inflated sense of their own importance, shouting out orders, asking questions in a suspicious tone, and not seeing the need for the most basic politenesses (no "please", no "hi", no "thank you", no smiles). Perhaps it would be good for their employers to remind these people that they are dealing with TRAVELERS, not PRISON INMATES. While I have noticed rudeness at other airports, San Francisco is now the winner - as the rudest airport I have encountered.
Experience At AirportTransit
Date VisitJuly 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no