✅ Trip Verified
| Nightmare in the city of SFO. On arrival no wheelchair attendant as requested. I had to push my husband in the wheelchair myself. We went through customs easily with the chair, but when we collected our luggage, I couldn’t handle the luggage and my husband. He rolled himself from the luggage to where United Air collected luggage. We then had to go through TSA again. I inquired about pre-check in TSA and the official directing people yelled at me and because of her strong accent I couldn’t understand her. When I asked her again she just got furious and turned her back on us. We ended up in the non-pre TSA which was a nightmare with all our carry ons and a wheelchair. They took the wheelchair away and made my husband go through a complete search because his arm and hip replacements set off the equipment. Finally we reached the United Gate and they were almost through boarding even though we allowed plenty of time for this transition. We were sent out in the rain to get to our plane to San Luis Obispo. Because of the weather, they needed 8 volunteers to get off the plane for weight reasons. Finally they decided to remove all the baggage so o one had to leave the plane. (Good idea). The plane took off 1.5 hours late. United Air did a good job of Tracking our luggage. It went down to LA and arrived several hours later in San Luis Obispo. When I tried to pick up my luggage in SLO, the clerk at the united counter was the rudest person and of no help. She instructed me to stand by a door and hope someone would help me. It took 20 minutes. A very nice airport employee, arriving for work took pity on me and opened the door that had the luggage. We spent 2 mos. traveling. We were in Frankfurt airport, Rome Airport, Bangkok Airport, Auckland Airport and Tahiti Airport and never had a problem. SFO is a disaster and SLO needs a baggage handler.