San Diego Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 50 reviews
3/10
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1/10

"poor design and workflow"

(United States)

Trip Verified | When is the San Diego Airport going to come into the 21st century? One airline three different terminals and 3 different checkpoints. Land in terminal 1, get off the plane and have to go through security to get to the terminal 2 and or 3. This airport doesn’t even have a expedited lane for transferring or connecting passenger through security. Every transferring or connecting passenger has to do a complete TSA screen before they can get to there next flight. How inconvenient is this for families with children, the elderly in wheelchairs and walkers, and for passengers who have close connections. I am all about security, keeping us safe. But let’s be honest, this isn’t about safety, it is about poor design and workflow. I personally have missed a flight do to this set up, where in any other airport this wouldn’t of been a issue. As much as I love San Diego your airport is poorly designed and completely frustrating for travelers.
Experience At AirportArrival and Departure
Date VisitOctober 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
no
2/10

"the absolute worst airport"

(United States)

Trip Verified | Departed from terminal 1 on August 11, 2019. There is absolutely no where to sit. It took 25 minutes standing in line to get a cup of coffee. As a frequent traveler, San Diego Lindbergh Field is the absolute worst airport I have flown in or out of. Come one San Diego, it is time to expand so people at least have somewhere to sit while waiting for their flight. What a joke.
Experience At AirportDeparture Only
Date VisitAugust 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"crowded, loud and no seating"

(United States)

Trip Verified | Worst airport ever, terminal 1 has 1 restaurant, terminal 2 has 2 dozen. If your stuck in terminal 2 don’t come hungry as there is not enough seats to eat! Since there is very little seating for those waiting to board everyone sits at the restaurant and stays there! It’s crowded, loud and no seating, terrible service! Why have such a huge terminal in 2 and nothing in 1, bad job on the part of the airport to not make the terminals equal.
Experience At AirportArrival and Departure
Date VisitJune 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"Few seats available"

(United States)

Trip Verified | Seating (standing) situation is terrible. Few seats available, dirty, crowded. Restaurants and bars crowded and inaccessible. If you're travelling more than two in a group you'll likely not find space together.
Experience At AirportDeparture Only
Date VisitApril 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
no
2/10

"Long queues at immigration"

(United Kingdom)

Trip Verified | The new international arrivals facility is terrible. Significantly more walking required, up and down escalators, huge amounts of rope barriers. You now clear immigration after collecting bags, mitigating any advantages of arriving in First or Business (at least on BA). Long queues at immigration. What used to take 30 minutes now takes 90 minutes. Such a waste of money and bad planning on the part of the airport. And for some reason you have to show an airport employee your passport to get into the immigration queue - creating another bottleneck. And after clearing immigration and customs you are then dumped out into a little arrivals annex far from the rest of the airport and normal terminal services - requiring a 10 min walk to the taxi or uber areas. SAN has gone from one of the best international arrival ports to one of the worst.
Experience At AirportArrival and Departure
Date VisitFebruary 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"terminals are far too small"

(United States)

Trip Verified | San Diego International Airport is a perfect example of infrastructure which hasn’t kept up with community growth. The terminals are far too small for the volume of flyers passing through it, and it’s setup is a logistical nightmare. I arrived at Terminal 1 this afternoon and flew out of Gate 2. First problem I noticed was that one can only access certain gates through certain security checkpoints. Gates 1, 2, and 2A are located behind their own security checkpoint which doesn’t have TSA Pre-Check. I am a business flyer and carry an extensive amount of electronics in my baggage, all of which had to come out (in their own, separate bins) to go through the X-Ray. Also had to remove my liquids which took forever. The security line moved extremely slow due to the lack of separated TSA Pre-Check, so arrive early. Once through security, you are guided into an extremely overcrowded waiting area with very limited vendors (similar to MCI, you have to go outside of security to get something to eat). Seating is very limited and the room itself is very dirty, and the boarding posts have zero room to move around. Overall, a very unpleasant experience today.
Experience At AirportArrival and Departure
Date VisitJanuary 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Zero seating for the restaurants"

(United States)

Not Verified | Worst connection in America. From Gate 2 to Gate 3 in Terminal 1, you have to exit security and re-enter to make your connection. Just had the pleasure of doing that with 3 adults, an infant and a hungry toddler. Bonus? Zero seating for the restaurants - had to eat in the terminal waiting area. There is standing counters, but they won't work with children. The terminal Wifi doesn't work, so I get to purchase in-flight Wifi to write this review. Worst designed terminal I've seen in 20 years of flying. Designed for pre-security era. Please tear the whole thing down and rebuild.
Experience At AirportTransit
Date VisitNovember 2018
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"completely disorganized, crowded, dirty"

(United States)

Not Verified | Super poor airport, wish I could avoid using this mess! Something like a completely disorganized, crowded, dirty market place. Over priced food stalls with poor quality food and service. However, the staff were friendly and helpful. Thanks for them.
Experience At AirportArrival and Departure
Date VisitNovember 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"security the worst seen anywhere"

(United States)

Not Verified | I travel several times a month out of Newark (which is stated to be one of the worst in the country but I've never had an issue) and the security experience at San Diego was the worst I've seen anywhere. I was 2 hours early for a domestic flight and the security line was so slow that I only made it to my gate just in time for them to finish boarding. Although the staff was pleasant they were inefficient (eg, multiple staff standing around just watching a partner do something) and slow (eg, I had to stand in the scanner for 3 min, just waiting, until they finally scanned me; the bag review process was longer than other airports; employees walked and talked slowly rather than efficiently and also they were condescending asked spoke as if the passengers were 2 year olds). They have not upgraded to the latest screening procedures or machines so that took longer as well, with people being forced to do things other airports no longer require. Also when the 1st Class or TSA Pre lines were empty they were not increasing efficiency by pulling people in from Economy as they do at other airports.
Experience At AirportArrival and Departure
Date VisitOctober 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

"act more like intimidating prison guards"

(United States)

Trip Verified | San Diego “International” Airport’s Immigration Officers and Customs practices are, with very few exceptions, the worst, small-minded, parochial group of bullies I have ever experienced in all my years of international traveling. They have no idea (and they obviously don’t care) that passengers who enter using “Global Entry” have already gone through extensive background checks, finger-printing and biometric security clearances. The whole point of using Global Entry is to already answer such questions as “do you have anything to declare” via the automated kiosks and to confirm one is a trusted traveler. Yet without exception, San Diego Immigration Officers demand one hand over one’s passport and Global Entry receipt, they take an interrogative attitude, study the passport at their leisure and demand to know if one “bought anything or has anything to declare”! The whole point of answering the questions at the kiosk is so there is no need to be interviewed by an Immigration Officer! Every airport in America has fast track lanes where Global Entry passengers automatically walk right through, immigration and customs officials simply take the Global Entry receipt, no stopping, no demanding one hand over one’s passport, no questions asked. Clearly, San Diego immigration Officers do not want to accept the “fast track” part of Global Entry as a way to justify their existence to heavy-handedly screen passengers arriving on what is a minute number of daily international arrivals. Almost without exception, they act more like intimidating prison guards and management obviously allows them to act like this with impunity. This practice is unwarranted, unacceptable and completely defeats the entire purpose of the Global Entry vetting process. Another completely overreaching, baseless practice San Diego “International” Arrivals “Customs” requires is for passengers to queue up after they have passed through immigration and collected their luggage and have all their luggage x-rayed again before they can exit the airport! No other airport x-rays luggage after one arrives at ones destination! This is such typical San Diego small-minded, provincial mentality. As if pre-flight x-ray screening of luggage from international flights is less rigorous than pre-flight x-ray screening of luggage on domestic flights? How arrogant and uninformed. San Diego wants so badly to grow its international flight business, but it will never be an international airport with the immigration and customs practices they are using. With the above practices, it will remain a back-water, regional little airport staffed by amateurs who relish the idea that they are in positions of power and want to bully people. It is far better to fly out of LAX, SFO or Phoenix where the international immigration and customs teams understand their jobs.
Experience At AirportArrival Only
Date VisitAugust 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
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