Salzburg Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 27 reviews
3/10
No Skytrax Rating
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1/10

"Avoid if possible"

(Ireland)

Not Verified |   Terrible airport experience. Long queues (not enough staff or incompetent). The food area is terrible and over priced. Lack of seating. Avoid if possible.
Experience At AirportDeparture Only
Date VisitFebruary 2024
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"One of the worst airports"

(United Kingdom)

Not Verified | One of the worst airports I have ever experienced. After walking through security (which is a farce) there is one duty free and one restaurant. That is it. There are restaurants before security but no warning that past security there is nothing. The food at the restaurant is diabolical and probably the worst I have ever eaten. The restaurant is also not clean There are not enough seats for the overcrowded gates.
Experience At AirportDeparture Only
Date VisitAugust 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"Massive queue for security"

(United Kingdom)

Not Verified | Can't cope on summer Saturday mornings. Massive queue for security, doubling back in itself (with people pushing in). Then there are too few seats and very little space airside. Shop is incredibly expensive. Passport stamping takes so long - ok, that's Brexit's fault - that our plane missed its departure slot two years running, leading to a 75 min delay on a 95 min flight this year. Toilets are the worst I've seen in Austria, probably due to overuse. They need to open the second terminal in summer, open gates earlier, and generally refurb the whole place. On the positive side, the security staff are polite when you finally get there.
Experience At AirportDeparture Only
Date VisitJuly 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"no fast track in terminal 2"

(United Kingdom)

Trip Verified | I purchased a fast track for security as it makes the journey easier. I bought one at the airport as stated online no problem, however was then told there was no fast track in terminal 2. Also no staff to help out. Very bad experience and will be avoiding this airport in the future.
Experience At AirportDeparture Only
Date VisitJanuary 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"terrible experience"

(Sweden)

Not Verified | À terrible experience with far too many people in à small area. The number of seats available was ridiculously small and it felt unsafe. Also, the toilets were untidy. I Will definitely avoid this airport in the future.
Experience At AirportDeparture Only
Date VisitFebruary 2020
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
no
1/10

"mega overcrowded"

(Netherlands)

Trip Verified | Incredible. Departure hall mega overcrowded, restaurant/bar messy and overpriced. And on top of that, a cashier literally yelling at customers 'to hurry up' in the best of WO II traditions. Absurd, what a disgrace. "Flughafen Salzburg. Unser Job, Ihr Urlaubsvergnügen"... Really???
Experience At AirportDeparture Only
Date VisitFebruary 2020
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
2/10

"extremely crowded everywhere"

(Netherlands)

Trip Verified | The worst airport I've ever been to. It is extremely crowded everywhere. There are not nearly enough seats in the waiting area behind security control, so people are scattered around sitting on floors. Consequently, shops, cafes and toilets are inaccessible. So claustrophobic, never again.
Experience At AirportDeparture Only
Date VisitFebruary 2020
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"overcrowded and claustrophobic airport"

(United Kingdom)

Not Verified | The most overcrowded and claustrophobic airport I have ever been to. There is nowhere to go, nowhere to sit (hello, floors!) and water costs a ridiculous amount. That's if you are ready to queue to the only shop in the barrack, sorry, I meant departure area. Check in is quick and airport is clean but what difference does it make if you have to wipe the floor with your stuff if you want to sit down? The airport administration should seriously consider the conditions it provides to the passengers. Maybe it has a runway that can accommodate many flights but the facilities inside the building are enought for under half the amount of people im surrounded by in the departure area right now. I travelled from the same airport in January 2017 and the conditions were exactly the same.
Experience At AirportArrival and Departure
Date VisitMarch 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
no
2/10

"A really poor experience"

(United Kingdom)

Not Verified | On arrival on Sat 2nd. March we had to queue outside the building then inside the building for a total of 30 mins to get through passport control - two unmanned counters on what I assume is busiest slot of week and season! No signs at luggage reclaim as to where to collect skis- found out from another passenger that they are left outside the terminal building in the bus park. On flight home one week later even more chaotic with skis - 80 metre queue outside terminal 2 with people directed to join it to check skis in. People in front confirmed we were in the right queue. After about 15 mins in this queue we came across a small sign that said this queue was for TUI and other charter carriers. Asked Crystal rep and he confirmed we were in the wrong queue and that we should check in skis with rest of luggage in Jet2 check in desks. One hour later the woman at checkout said that I should now rejoin the queue outside to drop off my now labelled skis. Fortunately by now the queue outside was only about 40 metres long so I resigned myself to about another 25 mins waiting. My prayers were answered by a helpful Crystal rep who said that I should take my skis back inside an ring a bell on a door to the right and simply hand my skis over. I was overjoyed when this worked. I was then able to help out some fellow Brits who had also been misinformed by check-in desk staff. A few signs in the airport would be much appreciated. I will try to avoid using Salzburg airport again as it is incapable of handling the passenger numbers in the ski season. It seems it is happy to take the money but unwilling to provide the service. The contrast with Innsbruck Airport at the same time of year could not be greater. A really poor experience.
Experience At AirportArrival and Departure
Date VisitMarch 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"freezing cold and miserable"

(United Kingdom)

Trip Verified | I was a passenger on Jet2 on Saturday 26th January. The temperature was -5C outside. The "warehouse" that serves as a departure lounge at Salzburg Airport was overcrowded and from one to four doors (directly to the buses) were open most of the time to board flights. We, and others from our flight, sat in anoraks with hoods up, gloves on, scarves on, freezing cold and miserable - some without seats. Do staff ever monitor the departure lounge?? The situation was made worse because catering in the departure lounge is totally inadequate. May I suggest that before Salzburg improve their runway and perhaps take even more flights, that they address the situation in the departure lounge. You are treating your passengers like cattle. And that is not an exaggeration.
Experience At AirportDeparture Only
Date VisitJanuary 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
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