Salt Lake City Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 254 reviews
2/10
No Skytrax Rating
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1/10

"It is horrible"

(United States)

Not Verified | While being attractive that is where any accolades stop. It is horrible. If you fly Southwest get on your hiking shoes and plan an extra 30 minutes to get to your gate. If you fly Sky West, besides the two mile hike, it is a third world experience of long ramps and busses and always a 30 minute delay to take off. What a multi billion dollar disaster. Pickup car lines often extend to the freeway. Short term parking exit requires a multi-point turn to get out and not scratch your car. Oh how I miss the old airport. Great job SLC.
Experience At AirportDeparture Only
Date VisitOctober 2021
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"Shame on Salt Lake City"

(United States)

Trip Verified | Not only is this the worst designed airport I’ve ever been to in the world, it’s evil. They designed the walk to the B terminal to be just a few feet shy of the legal requirement to install a tram. Elderly people and people with disabilities should avoid this airport. In addition to that, there is one, I repeat, one Econ parking bus to take you to the long term lot. And more than once they have just randomly announced some spots are no longer available, it doesn’t matter if you parked there before. Shame on Salt Lake City for making such a horrible addition to an already iffy city.
Experience At AirportArrival and Departure
Date VisitOctober 2021
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"I am appalled"

(United States)

Trip Verified | Like so many others who have reviewed this airport, I am appalled that they spent billions to create a completely dysfunctional and sterile environment. Making customers walk a mile or more between gates when most people are carrying luggage or laptops is inexcusable. I visit Salt Lake for work and have not been here in the last 2 years due to the pandemic. When I came through the airport this week, I was shocked. What was once a fairly easy airport to travel through has now become an airport that I will avoid at all costs. As a regular traveler, it is clearly the worst airport in the United States.
Experience At AirportArrival and Departure
Date VisitOctober 2021
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
6/10

"The distances are absolutely insane"

(United States)

Trip Verified | Overall SLC is a nice-looking airport. Very clean and bright and doesn't look outdated. Even the chairs outside the gates were a sleek design that all had functioning outlets (that we found.) The restrooms were the cleanest I've ever seen in any airport. Brightly lit, not a spot of graffiti or wear on their nice, tall, stall walls, all the chrome nicely polished, and all the soap/paper towel/faucet sensors worked flawlessly. It would probably be my favorite airport I've ever visited. Except...The distances are absolutely insane. I've read other reviews that spoke about the distances from the parking lot to rental cars/airport and I can't attest to any of those. I've never been to SLC airport besides for a transfer. But I can definitely tell you the distance from A to B concourse is long. I have mobility issues and fortunately for me, they had a wheelchair provided for me and to hold my luggage. But not so great for my companion who was walking alongside us carrying her own backpack and rolling bag. I even said to her when we finally got to our gate (at the very end of the concourse) "Did that seem like a really long ride to you?" She confirmed what I had suspected (completely out of breath) "That was absolutely ridiculous. I was starting to lose you guys." The sign as you enter the main hall connecting them even says right on it "7 minute walk." And that's assuming you are in relatively good shape with no physical limitations not to mention not accounting from where you came from in the previous concourse and where you have to go in the next. In our case, they both happened to be at completely opposite ends because of course they did. I would not be surprised it if was a mile of walking and possibly even more. My companion definitely got her steps in that day. It really is a nice airport overall, but God help you if you have a really tight connection.
Experience At AirportTransit
Date VisitOctober 2021
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
3/10

"You will sweat walking to your gate"

(United States)

Not Verified | Terrible T shape design means about a mile walk from rental car to B gates. No tram option. It’s as if the new “improvements” were architected by someone that’s never travelled or even studied other airports. You will sweat walking to your gate. I don’t know how mobility impaired can travel in and out of this airport.
Experience At AirportDeparture Only
Date VisitOctober 2021
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"Worst airport ever"

(United States)

Not Verified | After trekking a half mile from rental car drop off to security check, we have to walk another 850 meters to our gate. My traveling companion is wearing a boot for tendonitis and there is a half an hour wait for a wheelchair. Worst airport ever.
Experience At AirportDeparture Only
Date VisitOctober 2021
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Worst airport ever!"

(United States)

Not Verified | Worst airport ever! Landed in gate B and had to walk almost 1 mile to get to Gate A then another half mile to get to the gate. This is the worst constructed airport in United States! They put some moving walkways, but they did not put any shuttles between terminals or within terminals!! This airport is a heart attack waiting to happen!
Experience At AirportTransit
Date VisitOctober 2021
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"design and layout, is outrageously cumbersome and inconvenient"

(United States)

Not Verified | Although frequent flyers in/out Salt Lake City we have been m/I/a for 3+ years due to Covid-19. The extreme distinction from the former user friendly airport to the worst airport design I’ve experienced in the U.S. cannot be overstated. Although we never experienced overcrowding or significant delays (3-4 times yearly) in the past, I will give them the benefit of the doubt regarding the need for expansion. The design and layout, is outrageously cumbersome and inconvenient, the designers obviously put the traveler at the bottom of the list regarding ease of use. It will be easier to drive from Seattle and Phoenix in the future.
Experience At AirportArrival and Departure
Date VisitSeptember 2021
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no
1/10

"Horribly planned out"

(United States)

Trip Verified | Horribly planned out. You have to walk forever to get anywhere and I mean walk. My seventy year old mother really struggled getting from the end of B terminal all the way to passenger pick up, and she’s in good shape for her age. Just ridiculous.
Experience At AirportArrival and Departure
Date VisitSeptember 2021
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"consider installing a train or shuttles"

(United States)

Trip Verified | The new airport is beautiful, spacious, clean, and all staff is friendly, but the distance you have to walk from Terminal B to Baggage Claim has got to be more than a mile! When you are walking and pulling a suitcase it’s exhausting. I can’t image what elderly people must think. Please consider installing a train or shuttles!
Experience At AirportArrival and Departure
Date VisitSeptember 2021
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no