Salt Lake City Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 254 reviews
2/10
No Skytrax Rating
Sort Reviews by :
Show
4/10

"Awful customer experience"

(United States)

Trip Verified | Awful customer experience. Long walk to gates. No assistance for those who can’t walk. I miss the old restaurants Adobe. I travel to 26 airports a year and had such high hopes.
Experience At AirportArrival and Departure
Date VisitFebruary 2021
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
no
2/10

"What were they thinking when they designed this airport?"

(United States)

Trip Verified | Worst Airport Ever! What were they thinking when they designed this airport? Long walks to baggage claim, took an hour to get bags, totally unimaginative terminal. I feel like I went back in time and am pining for the old terminal. This airport makes LAX look like the Taj Mahal. After flying over 50 times a year I can honestly say that the designers of this fiasco should be barred from ever picking up a grease pen ever again. As an aside..let's be Covid safe by not putting four incoming flights onto one baggage carousel and concentrating 150 irate passengers in close proximity while the other carousel sit idle.
Experience At AirportArrival Only
Date VisitFebruary 2021
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"This is the worst designed airport ever"

(United States)

Not Verified | This is the worst designed airport ever. Way too far to walk. No electric chairs available. Confusing signage to some degree. There is hardly anywhere to rest. And security kept ringing alarms when they could not find anything. I used to enjoy this airport, now I really dislike it.
Experience At AirportDeparture Only
Date VisitFebruary 2021
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"this airport is an absolute pain"

(United States)

Not Verified | I travel often for work and have been through many airports. None of them are as horribly designed as Salt Lake City. Unless you are flying Delta this airport is an absolute pain, and get ready to walk forever. To get to any airline gate other than Delta be prepared to walk a mile in a concrete tunnel to get to the B terminal. Walking from the high number B gates and then through the concrete tunnel, and then through almost the entire A terminal is ridiculous. On top of that, don't follow the ground transportation signs if you have a private vehicle picking you up. As soon as you leave the airport you only have access to buses or Lyft and Uber. Private vehicles are blocked by an 8 foot concrete and metal wall. There are zero signs pointing out that you have to then go back upstairs across a sky bridge and back down an escalator to have access to your private transportation. Extremely poor design, and even worse signage to point you in the right direction. Oh, and I better not forget don't plan on decent food if you have a layover. The food options are pathetic at best.
Experience At AirportArrival Only
Date VisitFebruary 2021
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"The older ugly airport was better"

(United States)

Trip Verified | Awful new airport layout! TSA had maybe 3 lines open. Took forever. Then incredibly long distance to gate B15. I have always left my home at the same time for flights, giving myself plenty of time before boarding. Nearly missed the flight had to run from TSA to the gate! The older ugly airport was better.
Experience At AirportDeparture Only
Date VisitFebruary 2021
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
3/10

"What a disappointment!"

(United States)

Not Verified | The wife and I were thinking oh boy we get to see the new airport. Well looks nice! What a disappointment! I will take the old one any day over this new one. If you are some what limited on your walking ability like a mile or less you will need to make arrangements for assistance. If you are coming in on a tight flight schedule figure on missing your connection. There is no way you will get from one terminal to another in less than 20 minutes.
Experience At AirportDeparture Only
Date VisitFebruary 2021
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"forgot functionality for travelers"

(United States)

Trip Verified | I’m not sure if who designed this airport but they need to have there head checked. They put so much thought into the artsy stuff that they forgot functionality for travelers. Hopefully you don’t have a flight out of B1 if so give your self plenty of time no thought was put into the b terminal or getting there especially if you land in A and have a short connection in B. Also pickup is ridiculous. They should have made all lanes accessible from bottom side like every other airport in the US. But hey the art and the lights are nice.
Experience At AirportArrival and Departure
Date VisitFebruary 2021
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
no
3/10

"gorgeous, but horrible at the same time"

(United States)

Not Verified | The new airport is gorgeous, but horrible at the same time. My daughter and I flew into Concourse B. The fact that you have to walk all the way through that concourse, down a long corridor into the middle of concourse A, then walk that section before you can head down stairs into the baggage claim area. Wear a tee shirt because it’s the worlds longest walk. I thought O’Hare can be bad, but whoever architected this layout needs to rethink things!
Experience At AirportArrival and Departure
Date VisitJanuary 2021
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
no
2/10

"What a disaster!"

(United States)

Not Verified | Horrible design that wastes what is otherwise a beautifully finished airport. The planners and architects or whoever was charge of putting the B gates a mile away with no train are idiots. Fly Delta in Concourse A or fly to Prove. What a disaster!
Experience At AirportArrival Only
Date VisitJanuary 2021
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no
1/10

"this hellhole of an airport"

(United States)

Not Verified | The settlers probably had a shorter trip from the colonies to the western frontier than I did getting from terminal A to terminal B. It makes zero sense why they have to space the two terminals so ungodly far. I missed my first flight because I didn’t take into account the over 30 minute pilgrimage from security to my gate. Unless you are an Olympic marathon runner the walking distance will be nothing short of a ginormous pain. I practically broke my already sprained ankle just to get to my gate only to be greeted by an unsympathetic United airlines attendant who told me that I had missed the 10 minute boarding window. Who knows if this absurdly short boarding time is some cruel joke or the result of the attendant’s sub-first grade math skills, but it quite literally is beyond my understanding. By the end of the ordeal my aim was not to return home but simply escape this hellhole of an airport.
Experience At AirportDeparture Only
Date VisitJanuary 2021
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no