Sacramento Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 15 reviews
6/10
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2/10

"Worst airport in a decade"

(United States)

Trip Verified | Worst airport in a decade. The gas station on the drive in is great, but getting out was awful. No signs! And dark red Jersey barriers in the middle of the road impossible to see which is bad cause 3 of us were driving around trying to find an exit. No signs. Then one tiny sign across the road, no lighting to direct you to the airport. Can’t see in dark and fog. Drove the wrong way, it is a two mile trip to a dead end to get back to the airport. Signs to rental cars as bad. Can’t see in fog which is common this time of year. Another 2 mile misdirection. Rental rental requires a bus. Train to terminal B ok but just be warned. Marginal food choices. Coffee stand closed at 07.00! I have been in 3rd world countries with better quality. Take extra time. Be warned!
Experience At AirportDeparture Only
Date VisitNovember 2021
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
7/10

"Every time I fly from this airport I have an issue!"

(United States)

Trip Verified | Was easy to get to, however after I checked in my luggage, I never got them at the final destination as they never made it there! Every time I fly from this airport I have an issue! for both Domestic or International flights!
Experience At AirportDeparture Only
Date VisitSeptember 2021
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"They are consistently rude and unnecessarily aggressive"

(United States)

Not Verified | I’m writing after multiple negative experiences with Sacramento Airport’s traffic operations staff (SMF Operations). They are consistently rude and unnecessarily aggressive. I understand the importance of controlling traffic relative to departures and arrivals, however, it is unacceptable and unnecessary for these employees to be as rude and aggressive as they consistently are. I am wondering if these persons are hired with afore knowledge of their inability to perform their duties without any public service etiquette at all. I would rather travel to the South Bay Area to fly than to fly out of local Sac International in order to avoid having any encounters with these employees whatsoever. I do not appreciate being verbally assaulted by these employees and this is something that definitely should be addressed and changed.
Experience At AirportArrival Only
Date VisitSeptember 2021
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no
8/10

"Easy to Navigate airport"

(United States)

Trip Verified | Easy to Navigate airport with a simple layout. Not many restaurants/food places were open due to COVID. Tons of seating available. Easy train connection between check in area and gate area. Extremely short security lines.
Experience At AirportArrival and Departure
Date VisitJune 2020
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
yes
1/10

"a very trying time getting out of Sacramento"

(United States)

Not Verified | What a horrible experience. Rental car shuttle line had hundreds in line. Took forever to board. Bus driver was singing and doing hand gestures, I felt unsafe. At airport security, TSA had a hundred people in line. Meanwhile 5 agents and a dog are standing around at the front of the line. The young agent ordering us through the xray took lessons on TV from a nazi program. Overall, a very trying time getting out of Sacramento.
Experience At AirportDeparture Only
Date VisitDecember 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no
8/10

"functional, clean and serviceable"

(United Kingdom)

My home airport, so I know it rather well. While not being a hub (or even a terribly important spoke) for any airline, it's quite practical and typically less stressful than other NorCal alternatives. The new terminal is nice, if a bit over-sized for itself, I'm a fan of the giant red rabbit (why not be different?), the old terminal is still quite functional, clean and serviceable. Decent selection of restaurants/coffee shops, etc. in both. A few words of caution for those who don't use the airport regularly: It's not far from the city, but it is in the middle of an empty field, so no hotels nearby, etc. If you have a very early flight, stay at a hotel and use Uber or equivalent - don't plan on staying at airport. Taxis are a total scam from SMF and usually take longer than needed: use Uber or similar, Blue vans are usually good if you have time to spare. TSA seems to be improving, but can still be a bit nightmarish, especially in the older terminal and on Monday mornings and Friday afternoons, or at holidays.
Experience At AirportArrival and Departure
Date VisitJune 2016
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
10/10

Sacramento Airport customer review

(United States)

I have been through this airport every month for over 2 years. This is the first time I have had someone raise their voice and tell me that I and all other employees are wrong. I simply requested to not go through the x- ray machine. Every where else directs me to where I am to stand and wait to be patted down and wand with a metal detector. Highly upsetting.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
7/10

Sacramento Airport customer review

(Brazil)

Once again landed at the old terminal (United) and departed from the new (Southwest). The older terminal is not bad but nothing special. Of course landing one does not deal with check-in counters restaurants etc. We again experienced the rental car shuttle getting filled quickly even mid-day on a weekday (when the driver saw we had four bags she said she probably shouldn't have stopped but let us on). I wish the terminals had two levels of roadways so you didn't have to take an escalator or elevator up to the check-in area.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
8/10

Sacramento Airport customer review

(United States)

The new terminal which houses Southwest among other airlines is a definite step up. The train required to get from the main terminal to the departure gates was fast. There was a large variety of eateries near the gates. No haute cuisine but decent enough and better than in many other airports. The other older terminal is more run of the mill. My main complaint was that there seemed to be too few shuttle buses between the terminal and the consolidated rental car facility and they could quickly be overwhelmed. At least all rental car companies are housed together.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
9/10

Sacramento Airport customer review

(United States)

On our trip to Las Vegas my husband and I needed wheelchair assistance for the first time. He can not stand for long periods and can certainly not make the long distances to the gates without assistance. All the assistants were kind and accommodating. We could not have made this trip without this service. We do recommend however that your shuttle stop at all locations as needed in economy parking. We were dropped off at a lighted kiosk which required walking several rows to our car. They didn't announce our location was coming up.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
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