"the worst experience I have received"
S Andrews (United Kingdom)
Experience At Airport | Departure Only |
Date Visit | October 2019 |
Type Of Traveller | Couple Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Signs | 12345 |
Food Beverages | N/A |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | no |
18th October 2019 : Rome Fiumicino Airport response
Dear Andrews thanks for reporting this. Learning about the experience of our passengers is very important to grow the quality of our services and the customer orientation of all ground airport operators. Airports are complex structures, with the presence of personnel from multiple companies, not all directly managed by Aeroporti di Roma. We would like to understand better what happened, could you please fill in the online form explaining what occurred to you in detail and when: http://www.adr.it/web/aeroporti-di-roma-en-/suggestions-and-complaints ? Thanks for cooperation
"this was a terrible experience"
M Gina (United States)
Experience At Airport | Arrival Only |
Date Visit | September 2019 |
Type Of Traveller | Solo Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Signs | 12345 |
Food Beverages | N/A |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | no |
"more form over function"
Tom Bayley (United Kingdom)
Experience At Airport | Departure Only |
Date Visit | August 2019 |
Type Of Traveller | Family Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | no |
"Shopping service is very good"
M Zhang (China)
Experience At Airport | Departure Only |
Date Visit | August 2019 |
Type Of Traveller | Solo Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | yes |
"Keep on with the good job"
P Roser (Switzerland)
Experience At Airport | Departure Only |
Date Visit | June 2019 |
Type Of Traveller | Couple Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Airport Staff | 12345 |
Recommended | yes |
"Luggage came out quite fast"
Ryan Chao (Myanmar)
Experience At Airport | Arrival and Departure |
Date Visit | June 2019 |
Type Of Traveller | Solo Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | yes |
"very good experience"
L Kline (South Korea)
Experience At Airport | Departure Only |
Date Visit | July 2019 |
Type Of Traveller | Family Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | yes |
"Personal Shopper Service recommended"
S Han (Taiwan)
Experience At Airport | Transit |
Date Visit | June 2019 |
Type Of Traveller | Solo Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | N/A |
Airport Shopping | 12345 |
Airport Staff | 12345 |
Recommended | yes |
"disorganised, chaotic experience"
Reno Camilleri (Australia)
Experience At Airport | Transit |
Date Visit | June 2019 |
Type Of Traveller | Solo Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Signs | 12345 |
Food Beverages | N/A |
Airport Staff | 12345 |
Recommended | no |
24th June 2019 : Rome Fiumicino Airport response
Dear Reno, thanks for reporting this. Learning about the experience of our passengers is very important to grow the quality of our services and the customer orientation of all ground airport operators. Airports are complex structures, with the presence of personnel from multiple companies, not all directly managed by Aeroporti di Roma. In order to identify the responsibilities correctly could you please fill in the online form explaining what occurred to you in detail: http://www.adr.it/web/aeroporti-di-roma-en-/suggestions-and-complaints Your reporting will allow us to verify the incident with the interested parties and will open a quality enquiry to improve the standard of the services offered.
"We’d recommend anyone use this service"
R Waters (United States)
Experience At Airport | Arrival Only |
Date Visit | May 2019 |
Type Of Traveller | Couple Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Airport Staff | 12345 |
Recommended | yes |