Rome Fiumicino Airport

Customer Reviews

4 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 261 reviews
3/10
4 star Skytrax Rating
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3/10

Rome Fiumicino Airport customer review

(Switzerland)

Security check starts with a single queue but then inexplicably the single queue is divided into several separate queues for the different security stations. Not enough restaurants and chaotic. Train connection: Too expensive. (40 euro for 2 adults / 3 children) bus is cheaper. Train arrives about 1000 m away from the central terminal building (specially funny when you are leaving Rome and need to make a run to catch your train).
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Rome Fiumicino Airport customer review

(France)

Terminal 1 for SkyTeam flights is modern but fairly average with lot of walking both upon arrival and departure. Toilets are dirty some cubicles downright disgusting. Finding the train station is a challenge in itself: confusing signage uninviting walkways quite a lengthy walk - at least 10mins. Leonardo Express train connects the airport to Roma Termini every 30 mins - travel time around half an hour but hopelessly overcrowded and rip-off prices of 14EUR one-way! Departure a much better experience. Check-in was hassle-free using self- service machines. No queue at security friendly staff with good command of English. Poor air conditioning in the terminal. Quite limited seating areas at the boarding gates. Alitalia Business lounge is clean and fairly comfortable - however it is located in Pier D while most Alitalia flights depart from Pier B!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Rome Fiumicino Airport customer review

(United Kingdom)

I did not find it too bad at all. Arriving was ok - passport control fine even a bit friendly then about a 10 minute wait for the baggage carousel to give us our case. The surroundings seemed no worse than many other airports. We went for the Leonardo Da Vinci Express train to Termini which was quite a trek to reach let's say a 10 minute walk with suitcases at most but the FCO train station itself was well sign-posted with a train symbol. Departure from Terminal 3 was quite good. The Jet2 baggage drop desk was brisk and efficient and we were treated with a smile. Security was also brisk. There was an above-average choice of shopping staff were friendly and the concourses were brightly lit. Food options were nothing special but perfectly ok and in comparison to some British airports much better in terms of fresh food even if most of it was pizza. The toilets we used were perfectly ok - I accidentally used the gents and even that was clean! At passport control the guard did not even take our passports from us to look at the just waved us through. The gates were well sign posted with walking times to each one clearly displayed. The gate we left from (H9) was spacious with plenty of seating and toilets. So overall my experience of FCO was not bad at all.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Rome Fiumicino Airport customer review

(Malaysia)

The nightmare started at the check in counter. The staff were rude (Alitalia handling agents) unhelpful and not professional at all. One of the unfriendliest airport I have come across. At the duty free they even scolded us for looking through the duty free items. Left the shops and refused to buy anything. One of the most stressful experience I have ever come across.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Rome Fiumicino Airport customer review

(United Kingdom)

My recent experiences broadly reflect those already posted except that of Alan Mackenzie who was presumably at a different airport one which actually does have light airy modern buildings. If there is one adjective to describe FCO it is tired; another is chaotic. Our arrival via shuttle and a long walk neither of which is unusual for a major airport today saw us through passport control with ease. There was a slightly protracted wait for baggage in a hall whose ceiling seems low although it is not particularly so. More hiking takes one from the baggage claim area to the faintly anarchic and poorly signposted outside. Few concessions are made to those pushing trolleys (carts) as seems likely at an airport and sightlines are poor. It is clear that many of the taxi drivers are illegal or at least unofficial and one feels for a moment that one might be slightly further south. Tempted by the train we tried first to get the cheaper coach shuttle only to find that the one on stand was destined for the entirely inconvenient Ostiense Station. We went for the train after all the amusingly named Leonardo Express which at speeds varying between 40 and 60 km/h (indicated on a moving map) makes less than express progress through graffiti land to Termini. People choosing this route should be aware that the train arrives at the remarkable Platform 28 which is about 1000m short of the main concourse area (and taxis). I was frankly astonished when the man selling train tickets at FCO tried to sell me alternative coach shuttle tickets with the explanation that this alternative went to the concourse area. He may have had a good heart but I cannot imagine that his sideline had any kind of official sanction. Our return to FCO was unremarkable. A taxi ride from the centre is sufficiently frightening to diminish considerably any fear of flying. The check in area was again 'tired' but efficiently operated and security was smooth and pleasant. Directions to the boarding gates are poorly signposted. We saw little of the rest as we hid in the BA lounge. There is pier construction on the north side of the terminal complex which is evidence at least of intent to improve. I did notice however during our weekday stay that no-one seemed to be actually constructing anything.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Rome Fiumicino Airport customer review

(Canada)

In recent months I have passed in and out of Rome airport several times. Baggage areas are good if you like being with many people trying to get their baggage in a very small area. The wait times for baggage can be long but this waiting time does give you the opportunity to reflect on how old and dirty many parts of this airport are and wonder how the airport administration allowed this to happen. The airport does have many excellent cafes but be sure to have a coffee before flying out from the many gates which lack proper seating and are very overcrowded as you wait for your often delayed Alitalia flight. Priority Pass lounge is excellent and does have shower areas.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Rome Fiumicino Airport customer review

(Australia)

It is my worst airport experience so far landing was relatively easy but no signs for luggage have to ask couple of unhelpful people to find out where is luggage. Once you clear custom heaps of illegal taxi drivers try to hassle you as much as they could. Departing is worse than arrival. Long queuing for security check. Once you pass security the airport lounge is a joke. Boarding disorganised no business class boarding area.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Rome Fiumicino Airport customer review

(United Kingdom)

I have been through many airports in Asia and Europe and this is the worst airport I have ever experienced. The facilities once you have cleared security are very poor with no pleasant restaurants or bars to relax before your flight. The seating is very bad with many chairs being damaged and uncomfortable. The signage is confusing and lacks logic and the airport is not clean.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Rome Fiumicino Airport customer review

(Denmark)

The airport terminals are housed in light airy modern buildings. The signage is good and the flights are put up very early with the corresponding check in desk(s) shown. Although there appears to be general chaos everything works out quite well. The areas are kept clean and the food and drink is very moderately priced. Road and rail connections with Rome are very good.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Rome Fiumicino Airport customer review

(Netherlands)

Everything is poorly signposted at FCO and when you're late or in a rush to catch a flight you are doomed to get lost. This nightmare starts from the Railway station and ends at the gates. Terminals are dirty and dusty and construction seems to be everywhere and never ending. Toilets are dirty. Nets have to prevent pigeons to fly into the restaurants but apparently they have plenty of space to move around in the terminals as their droppings can be found everywhere! Rome is a beautiful city but sadly this does not count for its prime gateway to the country.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no