Flew in and out of this airport on recent vacation. Flew on United. Was very apprehensive especially after reading the comments however wasn't as bad as it was made out to be. Yes it is a bit hectic and "outdated" but on our arrival it took us approx 45 minutes to get through customs. This was after they opened up another gate for non-european flyers. After visiting Italy I can see why things run just a bit "different". They are not in a rush to do much of anything and they do not believe in lines. Merely go ahead and try and go right to the front. Not very nice but it seems the way to go. Upon departure we breezed right through since we were business class with United and had a very pleasant wait in a very nice area including some very nice shops. Maybe I'm seeing the upgrades that so many other flyers have mentioned were ongoing. Overall an acceptable airport.