"I have queued for 1.5 hour"
Hew May Wong (United Kingdom)
Experience At Airport | Arrival Only |
Date Visit | February 2024 |
Type Of Traveller | Family Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Signs | 12345 |
Food Beverages | N/A |
Recommended | no |
17th February 2024 : Rome Fiumicino Airport response
Good morning, we are sorry for the inconvenience you experienced at Fiumicino airport. We understand your disappointment, however the passport control is not managed by Aeroporti di Roma, but directly by the Police to which we have sent your report for the appropriate considerations. However, please be so kind to fill in the online form to provide us more details of what happened and when: http://www.adr.it/web/aeroporti-di-roma-en-/suggestions-and-complaints. Thank you.
"not signalling clearly directions"
43 reviews Diogo Freitas (Portugal)
Experience At Airport | Transit |
Date Visit | January 2024 |
Type Of Traveller | Solo Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Airport Staff | 12345 |
Recommended | no |
5th February 2024 : Rome Fiumicino Airport response
Good morning, thank you for your review. It is very important to know the experience of our passengers in order to improve our services, for this reason we invite you to fill in the form at the link http://www.adr.it/web/aeroporti-di-roma-en-/suggestions-and-complaints providing us with more details. Thank you
"one of my favorite airports"
Alexander Stare (Switzerland)
Experience At Airport | Departure Only |
Date Visit | November 2023 |
Type Of Traveller | Solo Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Airport Staff | 12345 |
Recommended | yes |
"wait in a queue for 54 minutes"
Mayela Sousa (Ireland)
Experience At Airport | Arrival and Departure |
Date Visit | October 2023 |
Type Of Traveller | Family Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | no |
23rd October 2023 : Rome Fiumicino Airport response
Good evening, thank you for your feedback. The airport is a complex place to coordinate whose activities are not all managed by Aeroporti di Roma, as in this case, but we assure you that, as a management company, we carry out continuous monitoring work in order to ensure that all services are usable and respond to our standard.It is very important to know the experience of our passengers in order to improve all the services. In the case that you mentioned passport control is managed directly by the Police Force. We therefore kindly ask you to fill out the online form at this link by providing us with more details in order to permitt us to forward them to those responsible. https://www.adr.it/web/aeroporti-di-roma-en/suggestions-and-complaints Thank you
"Two hours to get through Customs"
K Schaaf (United States)
Experience At Airport | Arrival Only |
Date Visit | September 2023 |
Type Of Traveller | Couple Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Signs | 12345 |
Food Beverages | N/A |
Airport Staff | 12345 |
Recommended | no |
"new system of self scan is appalling"
Keith Slingo (United Kingdom)
Experience At Airport | Departure Only |
Date Visit | September 2023 |
Type Of Traveller | Family Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | yes |
"Great airport overall"
2 reviews H Darlun (Romania)
Experience At Airport | Arrival and Departure |
Date Visit | September 2023 |
Type Of Traveller | Couple Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Airport Staff | 12345 |
Recommended | yes |
"has good standard of service"
1 reviews Alessandro Grillo (Sweden)
Experience At Airport | Departure Only |
Date Visit | July 2023 |
Type Of Traveller | Family Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | yes |
"no strollers at the plane stairs"
Jurate Juodsnukyte (Lithuania)
Experience At Airport | Arrival Only |
Date Visit | April 2023 |
Type Of Traveller | Family Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | N/A |
Airport Staff | 12345 |
Recommended | no |
"Not happy with the experience"
Joseph Sanderson (United Kingdom)
Experience At Airport | Departure Only |
Date Visit | February 2023 |
Type Of Traveller | Family Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | no |