Rome Ciampino Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 66 reviews
3/10
No Skytrax Rating
Sort Reviews by :
Show
6/10

"Bad transfer service late at night."

(Italy)

Trip Verified | The airport was clean and the the personnel kind and professional. Bad transfer service if you arrive late at night. The taxi service outside the airport is highly dishonest. I think it is dangerous for lonely woman. If you don't have choice book it from a website and take the name of the driver and the number of the cab. But better to avoid. So good airport but not to arrive late at night for the quality of transfer service.
Experience At AirportDeparture Only
Date VisitJanuary 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"Staff rude, airport dirty"

(United Kingdom)

Trip Verified | Atrocious! Staff rude, airport dirty, and when your airline asks for incorrect paperwork and bars you from your flight in error (dealing with that separately) allowing you to book the next day meaning you must stay at the airport, airport management bring in the police to force you out of the airport and make you sleep outside in the rain. No access to the airport between 11pm and 4.30am. After costing us nearly €400 unnecessarily can’t afford a hotel. No sympathy from the airport, vending machines outside but no access to toilet facilities and refuse to wee in a floodlit car park! Cold, wet & in need of the toilet. Writing this at 3am on a bench outside the airport.
Experience At AirportArrival and Departure
Date VisitNovember 2021
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"It was terrible"

(Romania)

Not Verified | It was terrible. We arrived at the airport at midnight and the airport was closed. It was very cold and rainy, we were wet from the rain and sat in the cold stairs with many others for hours until 4:30 am when they open the doors. It was crowded and all of us didn't expect that the airport was closed especially in a big city like Rome.
Experience At AirportDeparture Only
Date VisitNovember 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"very poorly equipped in terms of facilities"

(United Kingdom)

Trip Verified | I’ve been to some small airports such as London City, and generally had a reasonable experience. This airport is overall poor. It is very poorly equipped in terms of facilities. Only 2 small cafes with minimal seating, perhaps 10 stools maximum in the “food hall area”. Quite rude staff at the coffee shops, not surprising given the environment they’re having to work in. In addition to inadequate food & drink facilities there is just a general lack of space for the number of people. The airport’s location is closer to Rome city centre than Fiumicino however it takes about double the time to get into centre of Rome by public transport. In summary, totally naff airport with poor public transport links to city centre. Choose Fiumicino.
Experience At AirportArrival and Departure
Date VisitNovember 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"Absolutely appalling airport"

(United Kingdom)

Trip Verified | Absolutely appalling airport. Barely any seating, places to eat, or toilets. When the airport gets busy, the whole place comes to a standstill. If possible, always fly to/from Rome Fiumicino as it is much, much better.
Experience At AirportDeparture Only
Date VisitSeptember 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"its so badly managed"

(Malaysia)

Trip Verified | This airport has much potential, but its so badly managed that it totally destroyed the customer experience. The queues to board the plane were horribly long, with no attendants to manage. The busses were slow, and actually ferried passengers for a later flight prior to ours which was 10 minutes to boarding. There were no seats for everyone. The staff were rude and unfriendly. Overall one of the worst airports I have seen. Very surprising for an European country.
Experience At AirportDeparture Only
Date VisitJuly 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Hate this airport"

(United States)

Trip Verified | Hate this airport. While getting to Fiumicino is as easy as hopping on a direct train from almost anywhere in Rome that leaves very regularly, getting to Ciampino is perhaps one of the hardest ways of getting to any airport that I've ever been to. It is impossible to take public transport to this airport and make your flight. Period. Sure, a taxi will cost you 40 euros, but that's cheaper than the 100 euros you'll inevitably have to pay to buy a new flight when you miss yours. I've left for this airport 3 hours before my flight and missed it. Just now, I arrived at 7:10 pm and wasn't home (in trastevere) until 9:45 pm. By the way, this airport closes. If you're waiting for a flight, they literally just kick you out in the cold. Writing this review has made me realize how every single experience I've had getting to or being at this airport has been terrible. It might be the worst place in the world.
Experience At AirportArrival Only
Date VisitApril 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"such a cruel way of treating anyone"

(Romania)

Trip Verified | This is the most ridiculous airport I have ever found. While the seats inside the airport are completely empty and a security man is guarding an empty space, people are freezing outside, praying for the time to pass faster. From 12 to 4 am everybody gets kicked out of the airport. It’s not like they are completely shutting down the airport, the lights are on, the heat is working, the place is guarded, etc. They simply choose to not care about the people who are clenching their teeth outside their door because of the cold. On 2 degrees celsius and quite powerful winds, no discrimination will be made: there were parents with small kids, older people, injured etc. There is no explanation that can be given in order to justify such a cruel way of treating anyone.
Experience At AirportDeparture Only
Date VisitFebruary 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
5/10

"reminiscent of a bygone age"

(Greece)

Trip Verified | Arrived and departed flying with Ryanair from and to Athens. Arriving was reminiscent of a bygone age - got off the plane and as the aircraft was fairly close to the terminal, we were instructed to just walk! Weather was good, so it was not a problem walking on the tarmac. In the terminal arrival control was speedy and just before the exit there were two bus company offices selling tickets to Rome central railway and bus station. Services are quite frequent. Not the same case for departure. Baggage drop off was fine. Security control though was another case. Queing was never-ending, as flights to Romania, Hungary, Czech Republic, Greece and Ukraine and Russia were all departing with a few minutes interval. The small shop is full of Italian products and staff were polite considering the volume of passengers shopping and workload. Overall, an ok airport if visiting Rome on vacation. Clearly, Ciampino is handling more flights than it was designed for.
Experience At AirportArrival and Departure
Date VisitNovember 2017
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
1/10

"not enough seats for everyone"

(Germany)

Not Verified | Poor seating arrangement. There were lots of flights taking off, and therefore lots of people were waiting for their flight. But there were not enough seats for everyone. People were forced to sit on the floor, which was also not very clean. At some point, it looked like a refugee camp. I would have rated the seating condition in negative, if I could.
Experience At AirportArrival and Departure
Date VisitJune 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1 to 10 of 66 Reviews