Riyadh Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 45 reviews
4/10
No Skytrax Rating
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5/10

Riyadh Airport customer review

(Belgium)

Frequently fly through KKIA still the same. Some of the services have improved recently such as cleanliness and ad panels giving colours to the classical and old interior design; however still a lot to be done. Queuing is a mess general cleanliness is much better especially at gates where we boarded for a domestic flight restrooms are acceptable. No Transfer Desks as we had to ask here and there. Food and beverage outlets are being upgraded to Int'l names.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Riyadh Airport customer review

(Australia)

Don't expect to get your bags first because you are a first class or business passenger. I was the last person to get my bag and I was flying first class from Dubai. Toilets are in very bad condition some are just a hole in the ground. Checking in to fly out of the airport was worst than arriving there. Lots of pushing and shoving just to be able to get to the first class counter where they were using only one luggage screening machine. The first class lounge was very small and no where to sit. The food was disaster the general conditions of the terminals are out dated.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Riyadh Airport customer review

(United States)

Immigration was slow (30-45 mins). Departure procedure is not well marked but I checked in and went through security is less than 10 mins. Shopping and food options are very limited. Terminal was not crowded and found a quiet place to work. Flight departure info was not listed even at gate but confirmed at Saudi info counter. Restrooms were acceptably clean and usable but could be better. In summary it was a fair experience but I arrived and departed without incident.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
1/10

Riyadh Airport customer review

(United Kingdom)

This has to be one of the worst airports in the world! I have traveled through African airports that are better than this. If you can possible avoid going through this dump then do!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Riyadh Airport customer review

(United Kingdom)

I have travelled to and from this airport numerous times in the last 15 years and undoubtedly it is the worst airport when it comes to ground crew service and maybe even trying to get something changed. The immigration is always chaotic especially if you are a bachelor male. For people who are travelling to KSA for the first time good luck as there is a dedicated queue which I have never seen moving. The immigration officers (well being polite here they act more like volunteers who seem to be doing you a favour) don't really care about anything. Again without doubt this is the worse airport only because of the fact that they know they are doing things wrong and they do not want to think of a way to fix it (which I think would be very easy as most of the issues are related to poor service.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Riyadh Airport customer review

(Portugal)

I understand that departures and arrivals at certain times make the respective areas a very crowded place. However it is unacceptable the work ethic demonstrated by the Immigration officers at the different counters. I have seen the Immigration officers eat drink smoke laugh loudly at their stations or simply just leave the scene without giving any justification whatsoever. Moreover their supervisors just do not care. Departures are smoother with a little negative point. I find the security screening laughable.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Riyadh Airport customer review

(Australia)

Since Fraport took over management of KKIA the situation has only improved marginally. The one plus is the introduction of organised queuing to enter the immigration area for stamping of passports. Check-in is chaotic as ever particularly the chaos that ensures to get your luggage security checked. The first and business class lounge is abysmal with very mediocre food and a poor selection of drinks. The introduction of Starbucks in the international departure hall was an improvement.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Riyadh Airport customer review

(United States)

What a wonderful Airport if you like confusion mayhem and chaos. I left Saudi Arabia several months ago. I had also been in this Airport about 10 years ago and no change.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Riyadh Airport customer review

(Saudi Arabia)

KKIA should never be ranked an airport in the first place. Arriving on an EK flight at the foreign airline terminal there were no trolleys to pick up our bags. They had to rush all the Asian laborers to fetch trolleys as we were demanding them. A very ill prepared and unprofessional start. After waiting ages for my "priority" tagged bags I walked to the domestic "terminal". For a start as soon as I entered the so called "terminal" a loud an irritating drill sound was going on continuously nonstop. The structure of the terminal that echoed the sound all over the place did not help either. The check in was like a third world capital in turmoil. Bags all over the place long queues that never moved and the drill. I picked a queue hoping that it was the fastest but unfortunately the person at the front didn't move for half an hour. That together with the drill made blood boil in my veins.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Riyadh Airport customer review

On arriving from Jeddah to connect with a Saudia flight to London I discovered one has to exit the airside area walk some 100 metres inside the terminal parallel to the frontage of the building and go through security again - Or did staff misdirect me? Security check was reasonably quick and standard. Toilets were fine - clean and smelling of disinfectant. Eating places and shops after security are rather on the scarce side and with not a great variety of products. But the airside area was quiet calm and airy. The only sign I could detect of neglect was carpeting at the gate that badly required cleaning.
no