Riyadh Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 50 reviews
4/10
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8/10

"Good looking terminal with good shopping"

(Finland)

Trip Verified | Riyadh domestic terminal T5 is the newest terminal at the airport and it's not bad. Good looking terminal with good shopping and decent restaurants. I was flying with Saudia and they have plenty of check-in counters at the airport so that went quickly and also security did not take much time. In overall Saudi Arabia has improved a lot in recent years when it comes to airport infrastructure. Riyadh metro looks almost ready and there is a metro station outside the terminal so that will also be a big bonus when it becomes operational
Experience At AirportArrival and Departure
Date VisitSeptember 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"awful experience and untrained security"

(United Kingdom)

Trip Verified | I work all over the world as an engineer and why equipment uses battery packs no bigger than your phone. I always carry them in my hand luggage as set out by the aviation authority and all airlines around the world. I was stopped when travelling home by security and told they must go in checked in luggage. When I showed him that it clearly says on my ticket and the aviation authority rules it put his back up he took my passport off me and made me wait for 2 hours until I had no more time to get on my flight. He forced me to leave them behind and told me to collect when I returned the following week. On my return no one knew what I was in about. Spent an hour going round in circles. I have put in a complaint but have had zero response, I have been emailing the airport, and they admit he was wrong but that’s as far as it will go. Lithium batteries must be carried in hand luggage I have been doing this for years, awful experience and untrained security.
Experience At AirportDeparture Only
Date VisitSeptember 2021
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

"the service provided at Riyadh airport is the worst"

(India)

Trip Verified | I have travelled to a lot of airports but the service provided at Riyadh airport is the worst. Our flight was at 8.15 and we had to arrive 5 hours before, because of Covid the machines for water were not working, the machine was taking money but not giving the water. The flight was delayed, we waited then they tell us the flight was at 9.15. We boarded the flight but it has now been 4 hours, they told us to go upstairs again from the flight without any food or even providing any water. I have to go India so I exchanged all my money but now we are all exhausted, no water no food, how can we travel a further 5/6 hrs without food. Now there was only one option left to use my phone now sitting at the boarding gate but the charging ports are not working, everyone was bored, no charging ports or anything working, it was like a railway station or bus stop.
Experience At AirportArrival Only
Date VisitSeptember 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
9/10

"has improved a lot"

(Philippines)

Trip Verified | Terminal 1 - Other Airlines. My flight was to depart 1850, so I checked in earlier that required. The counter was open but the airport personnel would require that the passengers only be on the queue. So my friend left me and stayed in the arrival area. In case I need assistance I will just call him by Phone. Check-in was a breeze. Upon entering the immigrations, a gentleman will approach you and try to weigh your carry on bags. Some were rude (maybe tired already) but some were accommodating. Which was the good part. Then onwards to the gates. It was very good that there were smoking areas and a choice of paid lounges. It was also a relief to see duty free shops inside - although they were there for a time - at least now they are organized. Which was a big surprise. On our gate the previous flight was delayed, so we were fetched by a bus to board our plane farther from the terminals. Overall, KKIA has improved a lot even the employees as well. Compared to 25 years ago. I hope they will be ready for foreign tourists if ever this country would permit tourists aside from the religious tourism they are used to.
Experience At AirportDeparture Only
Date VisitAugust 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
5/10

"It has only changed for the worst"

(Egypt)

Not Verified | I have been a regular traveler from Egypt (my homeland) and Riyadh (where my father works) for about 15 years up-till now. It has only changed for the worst. Staff are not properly trained, long queues from boarding to luggage. Emigration officers are the worst I've ever seen.
Experience At AirportArrival and Departure
Date VisitAugust 2018
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"long waiting for no reason"

(United Arab Emirates)

Trip Verified | Mess, long waiting for no reason, alot of redundant stops, official are rude and always like to stamp on a freah clear page on your passport, I fly alot and have five pages with Riyadh stamp only, as if their ego is busted if they stamp a page with another stamp on it. I need to issue new passport more often becouse of that.
Experience At AirportDeparture Only
Date VisitFebruary 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
7/10

"nice and comfortable"

(India)

Not Verified | I am an Indian but my parents live in Riyadh. I visit them during my holidays. To be honest Riyadh Airport is really a great airport when compared to other airports in Saudi Arabia. It uses better use of technology by employing E-immigration channels in the terminal. The staff are always kind. The only thing I feel off is that queue management in the airport is not up to the level. The toilet facilities are great. They even have Medicine Vending Machine which is very thoughtful of the Airport authorities. Overall my experience in King Khalid Int'l Airport was very nice and comfortable. I would highly recommend this airport for those who arrive and depart from Saudi Arabia.
Experience At AirportArrival and Departure
Date VisitFebruary 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"officials should get trained"

(Ireland)

Not Verified | I always have a bad experience in Riyadh Airport. Not the crowding, it's always the officials who treat expats like labors. Very rude and unprofessional behavior, not sure what is the problem. If compared to the neighboring GCC countries, it's a different story all together. The officials should get trained in the the neighboring countries. The plan to open up Saudi for tourism will only get worse if the behavior continues.
Experience At AirportDeparture Only
Date VisitJune 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"There is no organization"

(Indonesia)

Trip Verified | I was expecting an Airport in Saudi Arabia to be decent, but to my surprise it was the worst airport I have experienced. The transit area is small, many people sitting on the floor, no cafe or restaurants only a few stands selling coffee and pastries. The staff are rude and unfriendly, no Wi-Fi for foreigners, to access the wifi you need a Saudi Arabian phone number to receive an SMS, foreign phone numbers won't work. That's happening in 2018 in an International airport! I regret so much my choice of giving a try to Saudi Arabia Airlines, the flight was ok but the transit experience was terrible. Poor countries have better airports. There is no organization, many flights board on the same gate at almost the same time, it's a total mess. My advise: even if this option is cheaper you should avoid at all costs going to this airport.
Experience At AirportTransit
Date VisitMarch 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"Old airport stuck in the past"

(Saudi Arabia)

Verified Review | Old airport stuck in the past where the building and infrastructure suffers from serious overcrowding and capacity issues. Check in was ok and passport control had the usual long queues. Staff attitude varies from person to person, but I think people general need to learn to smile and be friendly to be in line with other Gulf airports.
Experience At AirportArrival and Departure
Date VisitSeptember 2017
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1 to 10 of 50 Reviews