✅ Trip Verified
| Well the arrival was something very much like an arrival at London Stansted not Riga. You have an aircraft, which needs steps, and a coach to take passengers to the arrival terminal, Yes you have guessed it! Aircraft arrives, no steps, a ten minute wait while a set of steps appear, bear in mind there is a rear and front door to an aircraft (not rocket science is it?). Then another wait while the coach to take us to the arrivals terminal. Yes the driver must of attended Basil Fawltys school of logic, he dropped a full coach of passengers off at the most distant door possible. Well all this is due to the cowboy ground handling company at the Airport whos staff must of worked at Stansted or at least its Duty Management team. I will name and shame the company they are called HAVAS and have the monopoly at RIGA airport. The border control point at Riga terminal C have a new green approach and like to sit in the dark, maybe its the case of not liking working. All desks had staff but only 3 of the 8 were lit? Yes you have guessed it, queues soon formed at those desks! Maybe the Latvian border service should remove the little boxes and go open plan so people can see which gates are open? After 5 minutes people soon started to use the dark desks much to the surprise of the officers. Maybe it is time to get some Epass gates at the airport? Then on to baggage reclaim and a 30 minute wait before the bags appeared. Time from landing to clearing customs 45 minutes in my time of visiting Riga since 2005 has ever taken that long! Thank you HAVAS for been so incompetent. Air Baltic you need to find another ground handling agent at Riga ASAP. Yet on departure, I expected the same carry on but it was completely different, plenty of staff at the checkin, and gate. The turn round team on the pan had plenty of staff, 2 sets of steps. The staff were smiling and friendly from Checkin to broading. Even the security team which in most airports get bad press were friendly and polite. On the departure air-side area there plenty of places to eat and drink and there looks to be some construction work been under taken to extend the range of places to eat and shop.