Raleigh-Durham Airport

✅ Trip Verified | I fly every week. RDU is always the worst airport I have to use. And this is saying something since I have to fly out of NYC airports. The security check point is horrible. Regardless of time of day - even 5.00 am. The line is so long it spills out into the baggage drop area. And it's ALWAYS this way. The staff are so rude. They obviously enjoy harassing people. Then, should you have enough time for food or coffee, the lines are huge for these too. Don't even think about Starbucks unless you get to the airport 3 hours before your flight.

✅ Trip Verified | I had a Frontier flight that was scheduled to depart at 9.46pm and found out it was delayed. Upon hearing that I was ok and figured I could just enjoy some of the restaurants and found out that every bar and restaurant closes at 8pm. I was told by an employee that when flights are delayed they are supposed to receive a memorandum that will keep the restaurants open until those flights have departed. There are too many people that pay good money to fly and there are no accommodations to keep them comfortable and entertained until their departure. I strongly recommend the hours change from 8 to 10pm for closing time. I understand these places open up at 4.30 or 5am but you still have fliers who take flights late in the evening. These little stores that stay open does not meet the demands of customers. I am extremely dissatisfied.

✅ Trip Verified | I have flown to/from RDU 4-5 times now at different times and hours during 2020-22. I must say that it is one of the best run mid-tier airports in the country. Beautiful and thoughtful design, airy and welcoming, extremely clean and efficient. The security wait times have always been under 10 mins. Decent food and shopping options too. It's hard to fault this one, just needs to step up when it comes to wifi and entertainment options. Otherwise, it's a great airport.

Not Verified | The Terminal 2/AA/Delta etc arrival area, where most airlines come in, is the most poorly run pick up area I have ever been to. Twice this summer I had to experience the gridlock of cars attempting to pick up people at this terminal. There is no way to pull over to pick up people, even when they are right there waiting out front. The security officers yell at you to keep driving around, adding to traffic issues and do not give you a chance to pull over. My 80-year-old mother was stepping across several lanes of traffic to try and reach me and the security officer was yelling at both of us. I had already circled around 3 times! The poorly run arrival area looks like a COVID hotspot. If they would let you pick up passengers, there would be fewer problems. They should redirect rental car buses to another location or spread arrivals out so there are fewer people trying to be picked up at the same time. The security officers should get off of their Segways and try being helpful instead of yelling at elderly people and those picking them up.

✅ Trip Verified | Remarkable that they speak several languages over the loud speaker but have no free internet available. A disgrace to the travel industry. I will rethink coming through RDU ever again.

Not Verified | The airport staff, especially American, appears to be inept. You’d think in a small regional airport that you’d get through it more quickly than a major international one. If you thought that like me, you’re gravely mistaken. RDU is the worst-functioning, most difficult-to-manage airport I have been to! Be prepared to wait, and give yourself far more time than you think you’ll need.

Not Verified | TSA employees in Terminal 1 were rude and totally unnecessarily aggressive in screening/searching people. Worst I've seen. We were surprised as we never had such treatment in Terminal 2 which we normally use. Found Terminal 1 to be like a bus station. Insufficient restaurants, limited seating. Overall a negative experience.

Not Verified | I was traveling from RDU back home to Pittsburgh with my son and daughter. We had an 8.15 am flight so we arrived at RDU by 6.30 am to give us plenty of time check our luggage and pass through security. The TSA agents couldn’t have been more unprofessional and down right rude. There was no explanation of what to do they just started yelling at my son and daughter to walk in a line and telling them they were “moving to slow” and “walk at a normal pace”. My son has ADD so when no instruction is given I’m not sure how he would no what to do, especially being 9 years old and never flying before.

Not Verified | The TSA need to either hire more employees or find a faster way to get people through to their flights. My wife, son and I missed our flight because of the TSA line being wrapped all the way around the building. We would have made it had they done a better job moving people through with flight times leaving soon!

❎ Not Verified | Leaving Raleigh-Durham airport in the morning is a nightmare! I have never seen anything like this. An hour wait for security alone. The situation is a disgrace to the Triangle area. If Atlanta, Chicago and other massive airports can accommodate a morning crowd without a wait like this, RDU should be able to. Get your act together!