Quito Mariscal Airport

Customer Reviews

4 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 12 reviews
4 star Skytrax Rating
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Quito Mariscal Airport customer review

We found check in staff to be reasonable though it was irritating to be a queue a long time only to find people shoehorned in front of you from the sides. Baggage reclaim was a breeze though we nearly got caught out again by their requesting your counterfoil - general in South America we found. However on departure things went from bad to worse. Quito is VERY prone to being closed to arrivals during bad weather - which means more than moderate rain. No arrivals means no departures and with only 6 departure lounges the place clogs up quickly. No one wants them to endanger their passengers but they should try making sure their information boards reflect reality and that instead of playing back endlessly pre-recorded non information they actually do inform people whether the airport will open again. We were due to fly out at 18.30 we were informed that we would be taking a local flight to Guayaquil. We didn't. We were informed that our flight wouls`leave at 20.30 - it didn't 21.30 it didn't though it had stopped raining. at 22.00 we were told we would be put up overnight in a hotel although the flight was shown as leaving at 22.30 (the boards also said the airport was still closed). We were hauled out of bed at 4.30 to be at the airport for an 08.00 departure it was late. Once again we were not informed when we would be leaving our departure gate was changed without apology and we were generally treated like recalcitrant cattle. I shall never use this Airport again if I can possibly avoid it. The contrast with Guayaquil (also in Ecuador) was striking.

Quito Mariscal Airport customer review

I flew in and out of Quito airport during June 2006. The airport is excellent for a developing country: modern efficient friendly. Landed from MIA in the evening and was through immigration picked up hold luggage and cleared customs within 20 minutes! The staff were very friendly - the woman on immigration was chatting with me welcoming me to Ecuador and wishing me an excellent holiday. Getting a taxi on the way out is easy. One word of advice: they check the tags on your luggage against your ticket on the way out to make sure that you have the right baggage they are not trying to take your bag away from you! Leaving UIO was painless the queues were not bad the staff were pleasant there were plenty of facilities and it was well priced.
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