Quebec City Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 16 reviews
7/10
No Skytrax Rating
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10/10

"Clean and simple to use"

(Canada)

Trip Verified | Still a well organized airport. We use the new international section. Clean and simple to use. Good staff (security and customs). Just expect that more international flights will be available soon from Québec.
Experience At AirportArrival and Departure
Date VisitNovember 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
5/10

"rude and impatient security"

(United States)

Not Verified | Very rude and impatient security personnel. It wasn't very busy which was good. However, making sure instructions are enunciated and understood before being rude would be better served. The attendant that was supposed to be instructing you to enter metal detectors was more concerned with personal conversations than directing travelers and proceeded to yell at me advance, move! She was so far away from the metal detector I had no idea she was referencing me. Bad ending to an otherwise excellent trip.
Experience At AirportDeparture Only
Date VisitOctober 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"is utter confusion"

(United States)

Trip Verified | We have traveled to many countries including throughout Europe, China, Russia, etc., but the Quebec airport is truly the most disorganized we have ever experienced. First, you can't check your luggage in until 2 hours prior to departure which means you have to drag your luggage everywhere until that time. We were coming off a cruise and were there 4 hours ahead of time. There were so many people, there was no where to sit. Then, when it was time to check in, it was huge lines with representatives giving out conflicting information, kiosks not working properly, etc. Once we did get ourselves checked in and went upstairs, the few food locations they had were jammed with very long lines. Maybe flying into this airport would be okay, but I would discourage anyone from flying out of this airport. It is utter confusion.
Experience At AirportDeparture Only
Date VisitSeptember 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
10/10

"staff are professional"

(Canada)

Trip Verified | The Aéroport international de Québec is a good example to follow concerning quality of service and infrastructure. It's clean, well designed and the staff are professional and customer oriented.
Experience At AirportArrival and Departure
Date VisitAugust 2018
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
10/10

"bright and welcoming"

(New Caledonia)

Quebec City airport is very clean and comfy. Free and fast wifi with no submission or forms to fill or emails to wait for to validate the access. The whole terminal is bright and welcoming. The seats inside the departure terminal are new and very comfortable. The check-in area is very well organised and neat. The toilets are very clean. On my arrival, everything was easy, and in the end the only little improvement this airport could make is for the luggage delivery time. Apart from this very small detail this airport is just perfect.
Experience At AirportArrival and Departure
Date VisitMay 2016
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
10/10

"good customer service"

(Canada)

Excellent airport. Well organized. Airlines and security staff are friendly and professional. Good customer service. The airport building is very clean and modern. Good parking indoor and outdoor next to the terminal. Easy to go around. In conclusion, a place were it's pleasant to go.
Experience At AirportArrival and Departure
Date VisitNovember 2015
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
8/10

Quebec City Airport customer review

(United Kingdom)

Small airport dealing mostly with flights within Canada and USA. Security was quick and easy (no language problems either) and we were through into the departure lounge which only has a shop and cafe but does have good free wifi to give you something to do while you wait. A good experience.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
6/10

Quebec City Airport customer review

(United States)

Arriving from the U.S. was easy and fast. No long walks not monorails no buses. You get off the plane go to customs get your suitcase change some money and grabbed a taxi all with a minimum of traipsing around. Most efficient arrival anywhere. Departure not so good. Airlines staff was late opening checkin lines. Baggage check man ridiculed my attempts to speak French and the woman operating the X-ray was rude to passengers. Furthermore the airport offers little in the way of food for purchase and duty-free items.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Quebec City Airport customer review

(Canada)

Love Quebec's airport. Small but offers all of the facilities in a big airport. Not too much people.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
9/10

Quebec City Airport customer review

(Canada)

The airport was completely re-done a few years ago and it looks and works great now. Very easy to catch a flight to many hubs across North America as well as some international destinations. Checking in and going through security is a breeze and flights leave on time. Also because it was just expanded prices are getting better and it's becoming a great alternative to Montreal. However being a relatively small airport where people mostly land and take off there's not much to do in the airport besides waiting for you flight.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
1 to 10 of 16 Reviews