Pune Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 29 reviews
3/10
No Skytrax Rating
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1/10

"poor infrastructure"

(India)

Trip Verified | Incompetent security, very slow hence people have to wait in long queues. Then poor infrastructure, On 1st floor (near gate 8) no air circulation is happening, no proper air conditioning is there. Entire sitting area is full of mosquitos. We are spending huge money through tax and govt is just looting our money.
Experience At AirportDeparture Only
Date VisitOctober 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
4/10

"unfriendly and unorganised staff"

(India)

Not Verified | Most unfriendly and unorganised staff. Why can't someone check-in 3 hours befor the flight? I came from a nearby city to take a flight and had to wait as the counter opens only 2 hrs before. No facilities, unclean this place is.
Experience At AirportDeparture Only
Date VisitJune 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"Incredibly incompetent staff"

(Germany)

Trip Verified | Incredibly incompetent staff, almost missed our flight because they had "error in system" and they wouldn't care less to fix it, took them 1h to give us boarding passes. Please consider Mumbai, Taxi to Mumbai is not that much and will save you nerves and possibly missed flights.
Experience At AirportDeparture Only
Date VisitJanuary 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Pune deserves far better than this!"

(India)

Not Verified | I'm a resident of this city and I can honestly say that this is the worst airport in India. It is a defence airport but the state government has repeatedly shown their unwillingness to build a new one and that too from at least past 20-25 years. They simply hike the prices of land and then the subsequent govt cancels the proposal and bring in their own proposal to earn money. Pune is a base to big MNC's and educational institutes and I firmly believe that it deserves far better than this!
Experience At AirportArrival Only
Date VisitApril 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Very disappointed with the services"

(India)

Not Verified | Very bad experience at Pune airport. Since we had a connecting flight they had not updated on the screen and also the boarding gate. Very disappointed with the services. It was nothing more than a bus stand. Secondly, there is nothing to eat and there are few shops which take double price and not at all worth.
Experience At AirportArrival and Departure
Date VisitJanuary 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"Very poor quality"

(India)

Not Verified | Very poor quality of services, there is no lounge and no canteen for a meal or decent options to eat dinner. There are small vendors charging double price for water and similarly for tea in a tiny cup and that is also half full. There is no inspection or quality check for any shops. Too many ad-hoc changes at the airport from pick up to car movement and random rules. Now passengers have to walk far outside for a cab with a bad walkway to pull heavy suitcases outside. Pune is a big IT, pharma and auto hub but the quality of facilities and service are very poor.
Experience At AirportDeparture Only
Date VisitNovember 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
5/10

"far from satisfactory"

(India)

Not Verified | Although capacity has been enhanced and facilities are relatively better, overall cleanliness and passenger comfort e.g. Efficiency of air conditioning is still far from satisfactory. I live in Pune and would want this airport to be one of the best in the true sense. Customer experience must be top class at such an important airport. There is a lot of room for improvement.
Experience At AirportDeparture Only
Date VisitJune 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
4/10

"address this serious hygiene issue"

(India)

Trip Verified | The Aerobridge 5 and 6 at Pune airport are really dirty and full of bird mess / pigeon droppings. As you get out of the plane or board it, one is stepping on pigeon droppings and this is very unhygienic and unaesthetic. Please make sure that birds are not allowed to nest in the Aerobridge and dirty the entry point to planes. Kindly clean these urgently. Also Belts at baggage arrival have the same problem and are full of bird droppings. No passenger wants their bags dirty and touching bird droppings while collecting baggage. Kindly address this serious hygiene issue urgently!
Experience At AirportArrival Only
Date VisitMay 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"No maintenance at all"

(India)

Not Verified | Not clean, not many shops open during the night. No maintenance at all. It's not lively. No professionalism. Hence I would not recommend this airport.
Experience At AirportArrival and Departure
Date VisitNovember 2018
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"Worst airport ever"

(India)

Not Verified | Worst airport ever. Very poor WiFi expensive shopping stores and that all just 2 or 3 and no duty free stores. Who says that this airport is one of the best airports if India? Excessive flights, long waiting queues, less seating area if rationed to the flights. Shame on Pune 'International' Airport.
Experience At AirportArrival and Departure
Date VisitOctober 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1 to 10 of 29 Reviews