Puerto Vallarta Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 16 reviews
4/10
No Skytrax Rating
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3/10

“a real lack of organization”

(Canada)

Not Verified | As we know PV has become for so many of us a wonderful holiday escape destination and/or many of us are living here now! Great 6 millions + coming through the PVR airport (new records of last year) but they truly have to improve their arrival at PVR as it's quite pitiful now after you try to get out after going through immigration and claiming your luggages. We accept the fact that they have a right to really check all luggage now via security scan but PLZ use ALL of your scanning machines as when I came in, only two were used and the rest were sitting idle when the lines for waiting were just impossible! It's not they do not have the facilities or staff as many of them were just standing there and talking between each other... For me, it's a real lack of organization and I don't know anyone who is really happy facing arrival at PVR as most of us it's really mostly the opposite! Why can't they get better organized as the flow of tourists arriving daily is on the increase (they know about it) but this funnel style of checking us to get out truly needs much more attention as it should be much smoother and less frustrating. It's getting to be now one of the worse airport to arrive, totally frustrating when you see they have the techno to check our luggage via X-ray machines, but they only use the minimal of them. I just don't get it as PVR is NOT fun at ALL when you get there.
Experience At AirportArrival Only
Date VisitJanuary 2024
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
5/10

"there are no drinking fountains"

(United States)

Not Verified | Clean airport but there are no drinking fountains and asking for a small amount at the food courts was refused. They will sell you bottle water for $8 . Refused to pay that and found a cola for $5 dollars. I guess it is the last fleecing of airport guests before you leave.
Experience At AirportDeparture Only
Date VisitFebruary 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
3/10

"No seats anywhere!"

(United States)

Not Verified | This airport is passable if you're the passenger. Have been through many times. Problem is if you are waiting for someone to arrive. No seats anywhere! Pricy food choices, super high taxi prices. It is clean though.
Experience At AirportArrival Only
Date VisitDecember 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no
9/10

"It is clean and well organised"

(Canada)

Trip Verified | I love the PVR (Puerto Vallarta) airport. It is clean and well organised. It is reasonably well air-conditioned all-though a few areas might be considered too cold. Security is quick and efficient. Walk ways and waiting areas provide plenty of space and there are work stations with plug-ins. Directions are clearly marked and the airport is not huge. There is a good selection of restaurants and shops. My only complaint is that all the restaurants in the departure lounge close around 6 pm. That is unfortunate especially when your flight is delayed. It is interesting considering that most people in Mexico do not go for dinner till about 7 pm. You also would expect them to stay open longer since this is an international airport and there are plenty of late flights. This is by no means the only airport that has that problem though. 3 stars for food and beverages just because of times open. The quality is great.
Experience At AirportDeparture Only
Date VisitNovember 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
2/10

"This place should be bulldozed"

(Canada)

Trip Verified | After arriving you are assaulted by a phalanx of timeshare sellers and taxi and tour companies that descend like a plague of locusts. When you finally manage to be able to leave through the doors there is another school of hungry piranhas who descend on you offering you highly overpriced taxi rates or tours. Just exit to the left walk up the stairs and cross the pedestrian bridge to hire a taxi at one fifth the price. Leaving isn’t much better, don’t be surprised to pay 5 dollars for a bottle of water, or ten dollars for a crappy slice of pizza. This place should be bulldozed and build something not controlled by crooks.
Experience At AirportArrival Only
Date VisitOctober 2021
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
7/10

"expect a long line to Passport Control"

(United States)

Not Verified | As far as arriving, expect a long line to Passport Control. The wait was approximately one hour. However, the agents were very fast and efficient. I believe they were so glad to finally get tourists to Mexico that they sped up the process inspecting passports. At Customs, you are required to press a button on a "traffic light" device. If green, you may proceed. If red, you will be approached by a Customs agent. Once leaving Customs, be prepared to be approached by people trying to sell you time shares or offering you transportation. It's best to have your transportation prearranged as once outside the airport, it is a "madhouse." As far as departure, it can be hard to find a drop off point as traffic is very heavy. Security was fairly fast and staff were pleasant. Not a bad experience.
Experience At AirportArrival and Departure
Date VisitJuly 2021
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
2/10

"a serious lack of information"

(Canada)

Not Verified | The airport is hot and sticky. They have AC but only use it to keep the temperature at around 26 degrees. There is a serious lack of information about flight delays and gate changes.
Experience At AirportDeparture Only
Date VisitMarch 2020
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"not good service"

(Canada)

Not Verified | Waited 1.5 hrs in line for Sunwing to check us in. There were 10 people outside with the buses but only 3 at the check in! Numerous flights to check in people with only 3 attendants, not good service. Westjet beside our line moved very rapidly.
Experience At AirportDeparture Only
Date VisitJanuary 2020
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
yes
1/10

"would not listen to our explanation"

(Canada)

Not Verified | After being treated in a rude and abusive manner by some local person who decided he could hold up an entire Air Transat flight from Calgary (February 28, 2018) by slowly and methodically reviewing every passport supposedly looking for v entry visas, knowing the flight originated in Canada, we then had to depart today March 11. Going through security, they confiscated wooden knitting needles that my wife uses for intricate design. Old and very difficult to replace. We had already confirmed with the airline that we could fly with these on-board. Also, my wife flies internationally as an Executive VP of a major energy company. Every flight, every security, around the world did not have a problem. These incompetent people at security would not listen to our explanation, used no common sense. With these experiences, arriving and departing, that's it for Puerto Vallarta in our future travel plans!
Experience At AirportDeparture Only
Date VisitMarch 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"a horrible airport with horrible service"

(United States)

Not Verified | I will never fly into Puerto Vallarta again. When I arrived at Puerto Vallarta there was an hour wait to go through customs! The line was enormous and frustrating. On my return flight back to the US I almost missed my flight despite arriving at the airport 3 hours early. They switched the gate of my flight without making a notification. I twice went up to the agents at the gate to check if there were any changes to the gate B 20 and both times they reassured me that I was at the correct gate. 15 minutes till the departure of my flight as still no boarding something's not right - I looked online and they were boarding out of Gate A5! I scrambled to the gate and was the last person to board. This is a horrible airport with horrible service. There are not enough chairs for those waiting. For 2 plus hours I sat on the floor waiting for my flight. They can't get it together either on their gates. The couple next to me was sent to A6 then B20 then back to A6 and finally back to B20! This is ridiculous.
Experience At AirportArrival and Departure
Date VisitJanuary 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
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