Prague Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 130 reviews
4/10
No Skytrax Rating
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3/10

"disappointed me"

(United Kingdom)

Trip Verified | After an excellent flight from LHR my friend and I arrived at Prague. The walk through the terminal was impressive with quite a variety of shops and services. Then, immigration! My UK biometric passport was quickly read by the machines and that’s was it. So quick. But, my friend is non-EU and it took 2 hours for immigration. The officers keep disappearing off for drinks or maybe a break. It really is not a good image for Czech Republic. There’s not enough immigration officers and some if the booths were closed which could have been open. The baggage hall is littered with unclaimed luggage as too many flights have arrived and immigration can’t cope. If this is an example of modern integrated efficient and professional EU, then it needs to enforce certain standards for all travellers. Airlines are governed by strict rules on delays and cancellations so countries with appalling immigration delays for travellers entitled to enter should also be brought into line. My first impression of Prague and the main Czech gateway has disappointed me and my friend.
Experience At AirportArrival Only
Date VisitAugust 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
no
1/10

"rude with customers in a way"

(United Kingdom)

Trip Verified | The airport in general is in a horrible control! The fact that you do the shopping before the check in area is horrible! After the check in control, I had to wait in the queue for 20 min, which after followed with waiting in the bus for another 30 min. There was no information given, regarding the flight status, for unknown reasons. The staff does not even talk English and are rude with customers in a way. The experience of Prague airport was just awful and the worst I ever had.
Experience At AirportDeparture Only
Date VisitJune 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"very disorganized"

(Czech Republic)

Trip Verified | Entry to passport control is very disorganized, took an hour to get through, half way through standing in one of theong queues, the staff suddenly decided to leave a with no replacement and I had to start queuing from the start.
Experience At AirportArrival Only
Date VisitJune 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"truly a horrible atmosphere"

(Turkey)

Not Verified | It was the most awful experience I have ever had. The check-in was indefinitely delayed because the system wasn't working, an information provided in the rudest possible way. The check-in agent was not willing to help in any way and she was extremely impolite. Next, after security check, from my bag a 100 ml of sunscreen gel was confiscated as liquid, even if, to my understanding, 100 ml should be allowed. Even the security people were extremely unprofessional and rude as well. It is truly a horrible atmosphere. I left Prague utterly disappointed!
Experience At AirportDeparture Only
Date VisitJune 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"it took more than an hour"

(Czech Republic)

Trip Verified | Volotea from Venice to Prague on May 13. Flight was uneventful with just a few minutes delay upon our arrival in Prague. However, from the unknown reasons we were sitting in the plane for some 30 min. on the apron and waiting for the stairs (or bus) to disembark. Than compulsory 35 min. to get our luggage. Altogether, it took more than an hour just to get from the plane throughout the airport. In fact, exactly the same time as the duration of the flight from Venice. This is unacceptable. Unfortunately, relatively frequent case at Prague Airport. One would wish the management of the airport to drive the performance and prevent the cases like that happening.
Experience At AirportArrival Only
Date VisitMay 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
no
8/10

"clean and the signage is good"

(United States)

Trip Verified | We flew in and out of Prague on a recent trip, and overall were pleased. It isn't a large airport and is easy to navigate. It is clean and the signage is good. On the advice of a friend, we got to the airport for our departure 90 minutes before the flight instead of the recommended 2-3 hours and it was plenty of time. There were short lines at security and customs, but everything moved well.
Experience At AirportArrival and Departure
Date VisitMay 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Airport Staff 12345
yes
7/10

"Clean and constantly improving"

(Czech Republic)

Trip Verified | I do not only travel often from this airport, but I also work here, however I will try to be as unbiased as possible. First issue is getting to the airport, it's only possible via overpriced taxis or public transport busses (after all those years still no train or underground connection!). Terminals are, however, very nice. Clean (including toilets), and constantly improving. Queues are bearable, however during the season lack of both check-in and security capacity is obvious. Security is strict, but mostly fair and if you behave they are friendly. Could definitely use more shops and restaurants inside, but generaly its above average as you can buy all sorts of stuff there for reasonable prices. Airport definitely needs to improve security capacity and build more terminals and aircraft stands, as situations, where you can spend 10-15 minutes waiting for any stand to park the aircraft are not uncommon.
Experience At AirportArrival and Departure
Date VisitApril 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"No respect to passengers whatsoever"

(United Kingdom)

Not Verified | Rude staff of passport control. No respect to passengers whatsoever. They shout when there is no need at all. I just told the page number of my passport with a visa, when the person started yellingat at me. It is really shocking and unpleasant, I had not met such unpleasant behaviour before. I was planning to do some nice shopping at the airport but this experience spoiled everything at once.
Experience At AirportDeparture Only
Date VisitMarch 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
10/10

"could find my way very quickly"

(Hungary)

Trip Verified | Very clean, very spacious, I could find my way very quickly to everywhere I wanted to go. Czech people do not like to speak foreign languages, but I could communicate with everyone somehow. Cleanliness was remarkable.
Experience At AirportDeparture Only
Date VisitMarch 2017
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"left a bad taste in my mouth"

(Ireland)

Not Verified | What a horrible place. My phone died at the gate, so I couldn't show my boarding ticket. They wouldn't give me a moment to plug in my phone, not only that but both the security staff and gate staff were disgustingly rude and obnoxious. Truly left a bad taste in my mouth having had a nice vacation in Prague.
Experience At AirportDeparture Only
Date VisitJanuary 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no