Prague Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 95 reviews
4/10
No Skytrax Rating
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Prague Airport customer review

(United Kingdom)

Awful airport. Purchased water in duty free and was not allowed to take it through just kept being told only items purchased in duty free. When we showed them the receipt it was still taken away both bottles were only 50ml and both sealed! Will not use this airport again!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping N/A
no
3/10

Prague Airport customer review

(Netherlands)

I travel through Prague airport about 5 times a month. Generally it is a pleasant (read quick) airport to get through. Yes it might be on the more expensive side but as I am not making use of these services I don't really mind. But lately the line for the security checks have been way beyond what is acceptable! Especially before the morning and afternoon departure waves one can easily spend 45 minutes in the line! The worst though is that while 4 scanners are operating another 10 are not in use! This is all unfortunate as I truly enjoy the airport but this for sure is very bad long-term planning!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
9/10

Prague Airport customer review

(Switzerland)

I use the Prague airport about once per month. On the positive side it's one of the fastest airports to get through on both departure and arrival it's clean the layout is very easy to understand and navigate and it has a free rest are with lots and lots of plugs and free unlimited wi-fi. The facilities especially restaurants in the passenger area are very poor and expensive even as the selection and prices are above standard before the security checkpoints: a bizarre choice on part of whoever designed the airport. There are no trains (yet - I'm told they're building the tracks) but the taxis at the airport are clean fast and cheap and there are a lot of them (it costs about 20 EUR to get to downtown Prague and it takes about 40 minutes). There is one thing that just boggles the mind which is that Czech Airlines flights make people get off the plane on arrival squeeze all the passengers onto a single bus and drive them to arrivals. No other airline does this though so I'm thinking this is just idiocy on part of the airline not the airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
na

Prague Airport customer review

(Switzerland)

After check-in a queue of over 50 minutes for security check and 15 minutes even in the fast lane! Not enough staff and not enough counters!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Prague Airport customer review

(France)

Good points: free wifi clean fast transit. Bad points: staff not friendly (yelling at people) very expensive (5 euros for an espresso) no free smoking area (one had to pay for a drink to smoke) intermediate security check in transit (coming from an EU country and going to another EU country what's the security check's meaning?).
Queuing Times N/A
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

Prague Airport customer review

(United Arab Emirates)

Check-in: Staff did not speak English and could not find our reservations being a Etihad Airways codeshare flight with CSA. Staff replaced by a supervisor who then refused to accept baggage allowance of Etihad Airways being business class 3 passengers. Finally we tried to show them Etihad website but they made us pay for excess baggage. The behaviour was outrageous. Upon boarding the flight we were told that staff had allocated all of us different seats in different rows. Luckily we were only passengers in Business Class and crew allowed us to sit besides each other. Immigration: Officers do not greet people do not speak English and started yelling at one family ahead of us. Customs: Did not accept cabin baggage size being a standard cabin bag reasons unknown as the person did not speak English and no one around him spoke English. On return to the fast track queue we were pointed to go through usual queue and no fast track as staff were busy chatting. Next Time we will go by Train.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
10/10

Prague Airport customer review

(Thailand)

Yet again Prague airport stood up to my expectations and annual experience. Arrival from Bangkok via Moscow. The arrival process was a breeze. Once disembarking passport control took only moments with pleasant passport control female officer. The signage changed to accommodate the new connections of Czech Airlines to Russia and Korean Air. So all is in English Czech Russian and Korean. Baggage arrived very quick. It took less than 20 minutes from disembarking to the taxi. I am very pleased and most of all happy to see an airport that is adamant in holding its service standards. Flying through this airport is always nerve free.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
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Prague Airport customer review

(Australia)

Booked online and showed up to check in luggage. Incompetence and rudeness started right from entering this airport. It's 2am and have been sitting in Dubai airport for 4 hours waiting for my luggage that the rude check in operator sent through to Brisbane. My advice check your luggage tags for where they have sent your luggage.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
7/10

Prague Airport customer review

(Belgium)

Clean and well lit airport. The best way to downtown is to get a radio taxi inside the terminal which offers a large discount for return journeys. Airport food choices a little limited and there is no smoking ban in the airport so if you sit inside the restaurant there is a chance it will be smokey (though you can sit outside). Sign posting was good and staff were helpful. Decent selection of souvenir shops.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
9/10

Prague Airport customer review

(Thailand)

2 flights in 2 weeks one was KLM to Amsterdam in C class. Check in was in seconds security was a breeze and since its an EU flight there was no passport control. EU flights leave from T2 large and airy I suggest a bit more greenery to smarten it up. But squeaky clean shops cafes etc. Sky Priority in security check and boarding working fine and smooth. Arrival to T2 was also very quick and smooth bags took a while to come (20min) but priority tags were respected. Stress free experience. Second flight was from T1 with Czech airlines to and from Abu Dhabi in Economy. This is the non-EU terminal. Check in was rather quick with no actual drop off baggage counter (CSA mistake) passport control was as well a breeze. At arrivals all EU passport holders can use the self passport control took all but a couple of seconds easy to use and would quicken the process but many were a bit scared to use it. The non-EU passport holders takes 20-25 minutes at least. The departure gate was barely enough for the number of the passengers which was very uncomfortable. Prague airport is quite good to fly from and too. Its never too much of a hassle and with minor tweaking here and there it could be even better. The experience us usually good. The return flight to Abu Dhabi was almost midnight so most shops were closed or closing.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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