Prague Airport

✅ Trip Verified | Arriving in Prague on October 18th by OK619 from Amsterdam. The first piece of luggage appeared on the carousel at 22:24, i.e. as late as 40 min. after the plane get to the stand. I got my luggage 50 min. after our arrival and it was not the last piece of luggage. Unfortunately this seems to be a typical picture of the (under) performance of Prague Airport. It is obvious, 10pm is also not exactly a peak time. Long waiting times just everywhere and anytime at Prague Airport is unfortunately more the rule than the exception. The situation is not improving. One is wondering whether airport management is even interested in customer experience.

Not Verified | Very poor experience at this airport after a pleasant stay in the city. Had a flight at 21:50 so amazed to find that there was only one restaurant open in departures at 20.00 and they had practically run out of food. Waitress was basically rude and said there were pastrami and cheese paninis or go without - and by the way we close in 20 minutes. This was when the place was packed with people waiting for EasyJet flights to Manchester and Bristol. Paninis were pretty horrible and cost £5 each, small bottle of water £3 -same as a 1/2 litre of local beer. At the appointed time everybody was asked to leave. Then we experienced the chaotic queuing to go through security where people queued in one line for two gates where the flights departed twenty minutes apart. Inevitably everyone got mixed up. Only good thing was security was swift. Would think twice about using Prague in future.

Not Verified | No smoking rooms. Is it really so difficult to provide smoking rooms? Most other European airports do. 0 out of 10 because of this. 149 czk for a beer is ridiculous, I live in czech, it should be no more than 30 czk. On top of that the staff like to tell you how much to tip and get angry if they believe it isn't enough. This has to be one of the worst airports in the world and to put that into perspective I spend 50% of my life travelling around the world. Avoid this airport at all costs. Unfortunately I have no choice but to use it on a regular basis.

✅ Trip Verified | Absolutely horrible experience with Prague security. Incredibly rude. One of my friends was pulled aside, and two of her makeup foundations were thrown away (50 dollars each) with no explanation. When we asked to check that bag to avoid the makeup being thrown away, they said no.

✅ Trip Verified | Very disappointing experience. Awaiting an hour for my luggage. Arriving with one hour delay by Wizzair W6 6421 from Kutaisi. Due to the new Wizzair restriction, I had to put my 8 kg cabin luggage into a cargo. After arriving in Prague, we were waiting one hour to get the luggage. I am a frequent flyer and regret to say that such an experience is more the rule than the exception, mainly if CSA Handling (owned by Prague Airport) involved. I am just wondering why the leadership of the airport is not able to fix it. Prague airport is real unfriendly place with obligatory long queues just for everything.

✅ Trip Verified | Large enough to handle the customers. Prague airport has improved dramatically over the years and is able to process large number of customers. But it is lacking a good rail and underground connection to the city. I find the airport is very pleasant compared to many others.

✅ Trip Verified | Horrible. I waited for 2 hours to pass passport control. I've been travelling for years in every part of the world and have never, and repeat never, waited so much. We are in 2018 in Europe, I would like to recall. Awful experience.

✅ Trip Verified | After an excellent flight from LHR my friend and I arrived at Prague. The walk through the terminal was impressive with quite a variety of shops and services. Then, immigration! My UK biometric passport was quickly read by the machines and that’s was it. So quick. But, my friend is non-EU and it took 2 hours for immigration. The officers keep disappearing off for drinks or maybe a break. It really is not a good image for Czech Republic. There’s not enough immigration officers and some if the booths were closed which could have been open. The baggage hall is littered with unclaimed luggage as too many flights have arrived and immigration can’t cope. If this is an example of modern integrated efficient and professional EU, then it needs to enforce certain standards for all travellers. Airlines are governed by strict rules on delays and cancellations so countries with appalling immigration delays for travellers entitled to enter should also be brought into line. My first impression of Prague and the main Czech gateway has disappointed me and my friend.

✅ Trip Verified | The airport in general is in a horrible control! The fact that you do the shopping before the check in area is horrible! After the check in control, I had to wait in the queue for 20 min, which after followed with waiting in the bus for another 30 min. There was no information given, regarding the flight status, for unknown reasons. The staff does not even talk English and are rude with customers in a way. The experience of Prague airport was just awful and the worst I ever had.

✅ Trip Verified | Entry to passport control is very disorganized, took an hour to get through, half way through standing in one of theong queues, the staff suddenly decided to leave a with no replacement and I had to start queuing from the start.