Porto Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 37 reviews
7/10
No Skytrax Rating
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5/10

Porto Airport customer review

(United Kingdom)

Nice functional Airport. Easy for arrivals and departures. However if delayed there be prepared for unhappy staff who deem it not their job to keep you informed - absolutely no help from the airlines and complete disregard for the Air Passenger Rights. Getting to the Airport use the Metro (B) if you don't like machines talk to the Tourist Office who are most helpful.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Porto Airport customer review

(Ireland)

Fine clean modern airport with plenty of space for additional traffic at a future date in the terminal. Relatively limited choice in food services. Very thorough security check with lots of personal searching. Really slow immigration going in and out seemed to be slow running software. The non Schengen gates have little space not helped by the Ryanair boarding queues starting over an hour before flight departures and sprawling around the small space. There are very few facilities here should you be delayed. Excellent Metro connection to the city but with machines not cashiers to issue tickets. These seem to be prone to reverting to Portugese language and the zone system is not easy to follow. These machines do take notes - lots of other Metro machines elsewhere only accept coins.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Porto Airport customer review

(Japan)

Nice and functional airport clean well-lit rapid check-ins helpful staff easy access by car or metro rapid luggage delivery. Security personnel courteous free internet access near gate 30 duty free basic but a good selection of Port wine at convenient prices. They do not call out the flights so you must go to your gate immediately to avoid missing your flight.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Porto Airport customer review

Spacious clean unhurried efficient friendly staff - if only they were all like this. Acoustics a bit iffy on PA announcements and the shopping facilities are due to be enhanced (groan) but streets ahead of anywhere else in Europe in my experience except perhaps Helsinki and Tallinn.
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5/10

Porto Airport customer review

It’s huge very clean. All the staff are very friendly including security. Good choice of restaurants. The metro station is at the terminal and is a short ride into the city.
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5/10

Porto Airport customer review

Great airport arrived mid afternoon received luggage within 10 mins used the new electronic passport control was out of the airport in 15mins on return used the metro which stops right outside the terminal using the underground tunnel to get to the terminal check in was a breeze airy and lots of space and free internet connection.
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5/10

Porto Airport customer review

Very beautiful airport at the architectural level. Ventilated big spaces and very clean. Glazed walls with nice views and good natural light. Impeccable services. Underground car park and subway in front of airport connecting it to the city. It is a pleasure to return there.
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5/10

Porto Airport customer review

Connecting from EWR to BCN via OPO there was complete confusion as to whether we had to identify our transit bags en route. Some said yes others no. Logic and experience at other gateway airports indicates that bags are checked through to the final destination; even the layout of the airport supports this with the only customs facilities available at the exit; the "connecting flight" route offered no facility for inspection or indeed passing transit bags to the airport. Is this only for connecting passengers without luggage? I think not. As it happened my bags went astray anyhow so the problem for me was academic. My travelling companion picked up his large suitcase and then took it through the connecting channel into the departure area! On the return we boarded in OPO and the airport worked wonderfully as does the train connection into and out of town.
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5/10

Porto Airport customer review

Such a pretty airport and easy to use. Staff are generally very friendly and helpful. Check in is fantastically efficient although that is probably speeded up by check in staff not bothering too much with the "did you pack this bag yourself" dialogue. Security staff were fine with me but apparently became very aggressive with my two kids who had been directed into a separate queue specifically for women and children. My daughter was pretty upset annoyed and I suspect embarassed at being shouted at by a male guard in Portuguese in front of a longish queue. He apparently wanted her to remove the belt she was not wearing. A 15 year old English girl with no Portuguese may well be confused at the splitting up procedure which in our experience was unique to Porto on that mid morning of 29th March. I have always been there to interpret need for them before when travelling through airports. Apart from that it is a lovely airport
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5/10

Porto Airport customer review

A wonderful yet small airport however it has all the facilities needed and is very efficient.
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