Portland Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 48 reviews
6/10
No Skytrax Rating
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4/10

Portland Airport customer review

(United States)

I fly frequently through PDX sometimes several times per month depending upon where my current workplace is located. Pick-up and drop-off has never been a problem as long as one does so efficiently and if not then expect the traffic patrol to move you along. TSA is another matter. I am under medical orders to not use the scanner screens so must have pat-downs each flight. When I inform TSA that I cannot go through the scanner due to the medical conditions they are invariably rude and frequently leave me standing for several minutes. I work in an industry where I frequently test positive for certain chemical combinations which further puts the wind up in them even though I carry all the proper credentials and in all likelihood have had a more extensive background check to work in my industry than they do in theirs. I establish my credentials and usually have to demand a superior to handle the questioning and pat-down which makes the process longer but more civil. In short there is too much of the them-versus-us attitude from TSA. Other amenities are reasonable the toilet facilities are superior in cleanliness to most airports but the bars are irritating demanding identification-proof of age from those of us past 50 for a drink. Nonsense. In short PDX has both positives and negatives much like most airports access is good from the freeway the traffic jam is TSA.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
9/10

Portland Airport customer review

(Netherlands)

Arrived here on an international flight from AMS connecting to a US domestic flight. Immigration and customs fast and efficient. Was outside the terminal within 20 mins from deplaning. Security screening for domestic connection well organized efficient and quick. The most friendly and courteous TSA officers I've seen in a US airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
8/10

Portland Airport customer review

(Brazil)

Arrived and departed on domestic flights so can't comment on facilities for Immigration and Customs. Airport is clean and fairly modern. My only complaints are the long walks needed to get from gates to the area for luggage etc. and the complicated paths one must take to get from the rental car area (in one of the parking structures) to the main terminal. Lots of airport hotels though noise can be a problem. Not a large array of eateries but you can do fairly well in terms of both food and drink while waiting for a flight.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
9/10

Portland Airport customer review

(United States)

The has to be the most effective efficient and user friendly airport in the US. The TSA set up is spacious and quick. Never long waits and they appear to be genuinely interested in customer service. Shops and restaurants are all reasonably priced. The quality of the food is excellent as well. Access into and out of parking both long and short term is convenient and simple. There are also on site car rental spaces as well no crowded buses to get to an off-site location.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
1/10

Portland Airport customer review

(United States)

Worst experience picking up a passenger ever. I am partially handicapped and have the blue sticker with me in my car and I always try to pick up passengers in the handicapped zone at PDX (what a joke that turned out to be) since I move rather slowly esp. after having sat in the drivers seat for a while. Yesterday after being called from the cell-phone waiting area I went to meet my party at the handicapped loading zone right next to the Delta / Horizon zone put my handicap sticker in plain view in the front window and before I could even finish pulling over and popping open the trunk I was verbally assaulted by an unbelievably obnoxious meter maid demanding that I move on. She didn't even give me a chance to explain that I was picking up my passenger and immediately plunked herself in front of my car and began writing a $70 ticket! My passenger was loading her bags in the trunk and got in no more than 60 seconds later and couldn't understand why this woman was behaving so outrageously. My advice - avoid this place like the plague.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Portland Airport customer review

(Brazil)

We arrived at this airport but cannot comment on departure facilities. While it was nice to have the consolidated rental car facility near the terminal with no shuttle bus required finding the correct entrance was a bit confusing. As noted having a light rail station adjacent to the station is a definite plus (about 45 min to the area of downtown where we were staying) though we had so many bags we did not use it. Although I had read that taxis to downtown cost about $30 we were told at the airport they would cost about $45 and so used one of the shuttle vans costing about $14 per person (usable for downtown only). There are several hotels and shopping malls near the airport. I agree that the road immediately in front of the terminal is crowded and chaotic. Use caution when talking out to the center island for courtesy vans (eg. for hotels).
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Portland Airport customer review

(Canada)

Connected through PDX enroute to Canada and was disappointed to find no duty free stores in the airport. It's the first time I've seen this at an international airport and definitely something they need to improve upon! Next time I'll be connecting through Seattle.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Portland Airport customer review

(United States)

Absolutely horrible! Do not try to drop somebody off at curbside. It's a cluster mess. The airport still uses a 1930s era design- essentially the dropoff for all airlines is in the same spot. Eeeeks! Worse because it just can't handle the volume of cars and passengers they have traffic cops running around handing out $70 parking tickets like candy. I travel alot- PDX is the worst with this in the entire country. Get out of the drivers door the meter maid is at the ready runs up stands in front of your car so you can't drive away and writes you a parking ticket. Shakedown!! When you try to explain you were just helping your passenger with their bags they'll rudely argue that you are parked and the signs say no parking. Unbelievable! Also don't take a cab from PDX airport downtown- the meter rates are breathtaking- you'll hit $12 before you even get off airport property (about 1/2 mile). Lastly take your food in through security- the gate areas are small under-developed and over crowded. What an absolute mess- Portland grow up!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Portland Airport customer review

I live in Portland and fly out of PDX a couple times a year. TSA have always been nice to me. They have never lost my bags which I cant say for many other places. I love all the food choices and easy to read signs.
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3/10

Portland Airport customer review

I connected through PDX on my way from FRA to YVR. Overall as far as US airports go PDX is quite nice. There are big airy atriums in the security area which gives it a much more open feel that then the claustrophobic low ceilings of many US airports. PDX is quieter newer and nicer than SEA where I connected on my departure. However my BIG complaint with Portland Airport? No duty free at all! I was connecting from Germany to Canada and was counting on there being duty free in PDX and was surprised to find absolutely none.
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