✅ Verified Review
| I should first say that the airport was dealing with cancellations from the night before due to fog at the airport. But: It took 40 minutes to get through security (we were hand-luggage only). Our flight was due to leave at 10.40 and was showing as delayed till 11.05. At about 10.15 our flight's gate came up with a revised departure time back to 10.40. We joined the queue to get up the stairs to gate 21. This queue crossed the entire airport ground floor. At 10.30 the status changed to boarding. At 10.35 it changed to 'gate closing'. We were at the bottom of the stairs with a sea of people ahead of us. Another flight had been called for our gate that was leaving after our flight which made matters worse. A general push started up of people on our flight trying to get through. We surged through to the top of the steps and realised there was a further snaking queue ahead to get through passport control. A passport control officer opened a side channel and we raced through, expecting to find ourselves last on the flight. But at our gate there were no staff, just a throng of people trying to find out whether our flight had left. About half an hour went by with no announcement and then we were called for boarding. Complaints: horrendous queues for check-in (which we thankfully didn't need), even more horrendous queues for security, dangerous bottleneck on the stairs leading to passport control at gates 21-25 - incorrect information on boards regarding status of flight leading to rushing and crushing - absence of information at the gate about our flight. But, if you want to visit Florence you have no choice. Just be early.