Pisa Airport

✅ Trip Verified | The staff were very rude and unprofessional. They have this rule that you cannot go through security 2.5 hours before your flight however this was not communicated by the airline or the airport so I arrived early enough to have a relaxed shopping time at the airport only to wait outside for an hour. I understand this is a small airport but it could be communicated better. All I wanted was to spend more money in the Duty Free. They should really work on their Customer Service skills. Overall I had a great time in Italy but little things like that make it feel not as welcoming as it could.

✅ Trip Verified | Nonexistence of customer assistance and care. We supposed to be transferred to Florence by bus, we didn't find any staff at the arrival to collect us, provide info where and when the bus was supposed to arrive. Staff rude and unprofessional especially the personnel at info-desk

✅ Trip Verified | This must be the worse airport I have ever traveled through. The airport is old and needs to be knocked to allow a clean air conditioned building that is suited to the number of passengers travelling through it. There are very little seats. I witnessed elderly and pregnant persons standing or sitting on the floor. There were 7 flights departing during my visit - people were sitting in the public toilet floor and on the stair wells. There is no air conditioning downstairs where most of the flights depart. There was one flight departing from gate 21 upstairs where I believe things are marginally better. If things were this dire on a cool mid week afternoon in April I would hate to experience the mayhem during peak travel season. The staff in the shops were just rude and clueless . Right down to the ‘Duty Free’ - €7.50 for a packet of gum. I’ve never encountered such inflated prices. It resembled a kiosk with one person serving and a line of 30/40 passengers queuing. I would never travel through this airport again. The only words I can use to describe it would be dirty hot hell hole. How can Italy continue to bring customers through this airport.

Not Verified | Rude and unprofessional staff make this airport a real disgrace. Cramped facilities, overpriced outlets and long queues add to the grim picture. Avoid if possible.

✅ Trip Verified | The airport looks old and in dire need of an overhaul. It was totally crowded it was a challenge to find the way. The check -in counters were announced late and I suspect that some pax may have been late. With such crowds, the check-in counters should be announced earlier to avoid chaos. Not easy to get something to eat - long lines of people queuing. We were truly worried that we may loose the plane but here comes the positive; it works. Check-in (when it happened) was quick and friendly, same with security and actual boarding. Some people say it is like a mini-Italy; seems disorganized but it works with a smile. So, to those who want to travel via Pisa, be patient but not concerned. It works.

✅ Trip Verified | Pisa is way too small for so much traffic! Crowded, so at times chaos, and the service from shops and restaurants are insufficient. The airport has been refurbished and the check-in and gates are little better then some years back. But its not good enough. Reduce the number of flights. Arrange enough seating at the gates. Better signs. Or Build a new airport with at least two runways.

✅ Trip Verified | The single worst airport I have been through. Flying from LHR to Pisa, two of our bags did not show up on the carousel. We knew they were there, but the handlers decided to knock off for the night. It ended up taking two weeks until BA got our bags back - which meant we had to go out and buy new clothes for our 12 day trip. Flying back from Pisa to LHR on the same trip - we are a family of 6 and were told the plane had been changed and we may not all be on the same flight. They checked in our kids, and then my wife and I were told we had been bumped off the BA flight. Our travel agent got us on an Easy Jet flight as the people in Pisa wouldn't help us. All flights were delayed 3 hours and when we were boarding, we found out our kids flight was canceled, and they were left to find their own accommodation and alternate flights! Absolutely disgusting. My advice: never, ever, ever fly through Pisa - it's a dump of an airport, the people there are rude and it was a living nightmare.

Not Verified | This airport was terrible. Ok it was busy but there were not enough seats before check in, people and baggage all over the floors. Once through security it was disgraceful. Crammed with passengers, two very low grade cafes with the most ridiculous system in place for ordering, which took much longer than it needed to. Poor quality food and rude staff. Tables were dirty (if you could find one) and not being cleared. Seating was insufficient, people were sitting on stairs and floors and it was unbearably hot. It was a perfect breeding ground for Covid! Organisation for boarding was awful. Cannot recommend this airport.

Not Verified | Everything before the departure lounge is okay. Cafes, bookshop, air con etc. Everything beyond security check is horrible. It’s a tiny airport with two sub standard cafes, a wine shop and that’s about it. It’s hot, flies everywhere and very crowded. We made the mistake of coming thru security with three hours before our flight and it was not a good decision. Stay back as long as you can. Or fly out from elsewhere.

Not Verified | Rude staff everywhere. Avoid if you can. Lack of luggage trolleys everywhere and they cost a non refundable 2Euros. Check on your ticket to see the actual taxes they slap onto it.