Piarco Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 14 reviews
4/10
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4/10

"staff seem to hate everybody"

(United States)

Not Verified | I found the airport, world class standard, But immigration officers, ground staff, even the airline personnel I Travelled on United airlines seem to hate everybody, Immigration seem to think they are doing us a favour by simply stamping our passport. Don't even try to ask any questions. You have some gruff answers like, "I asked the questions, you don't". The airline employees were even worst, they closed out the flight an hour early, told me I was late, and I would to wait till the morning. I had to wait, no choice. I Will give the thumbs up to workers in the restaurant, they were all welcoming, kind and treated me with respect. I have travelled to at least 16 different countries, and was never treated as badly the Trinidadians. This the country of my birth So it pains me even write this.
Experience At AirportArrival and Departure
Date VisitAugust 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"Please do some training"

(United States)

Not Verified | This airport is clean and seemingly well managed. My complaints is your immigration officer I was travelling with my niece, The officer seem to take a real dislike to my niece, She ask for the phone number of the person I was staying with, I pulled my phone out to get the number, she screamed at me to get off the phone said I was putting her life in danger. Now tell me how in the hell was I doing that? Please do some training on your people I have travelled quite a bit, and Trinidad immigration is the worst.
Experience At AirportArrival Only
Date VisitJuly 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"security system at Piarco airport is beyond horrible"

(United States)

Trip Verified | I would have to say as a flight attendant with a major airline the security system at Piarco airport is beyond horrible. This is not my first encounter at this airport with security (AATT), also my fellow colleagues have experienced/witness this unpleasant behavior leaving from this airport. Something has to be done with the manner the security speak to pax! I understand sometimes pax can be difficult. However, I asked a simple question in the most polite way. Shocking! Well not so shocking because it is Piarco airport where apparently no one can ask a question without security being hostile! The response I got from the male security was in a very passive aggressive tone! This left me with an awful taste and feeling, we’re not animals/ prisoners passing through Piarco airport for departure, but human beings simply trying to arrive at our destination safely.
Experience At AirportDeparture Only
Date VisitApril 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"Puts the country to shame"

(United Kingdom)

Not Verified | Terrible airport. Rude staff, who outright lie. Ridiculously long immigration queues, even for those with an onward boarding pass. I was last here in March 2017. Missed my connecting flight because immigration queue was 1.5 hours (1.5 hours!). Tried to speak tomorrow staff. One lied to me and said that the connecting flight was also delayed - not true, as it turned out. One simply looked at me as though I was crazy and said "I don't know" when I asked her a question, and walked off. I have gone out of my way to avoid this airport since, but was forced to use it again. Sincerely hope that this proves to be a better experience. Puts the country to shame, unfortunately.
Experience At AirportTransit
Date VisitOctober 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no
8/10

"Security was efficient"

(United Kingdom)

Not Verified | On arriving, travelling with my Trini wife and child, I was met with a substantial queue to immigration. There was this very empathic and helpful immigration lady ushering people along. She saw our plight, along with other families with children and expedited our movement through immigration. On return, at check in, this positive attitude to assisting passengers was also evident with the handling clerk (we also had an internal Caribbean flight during our stay and the check in staff was exceptionally helpful, as we had left an important document at our accommodation and had to get a copy whatsapped over). My only criticism is the system whereby a trolley is available free from the baggage area, but you are only permitted to use it as far as the entrance/exit to the airport, after which one must either carry your baggage to the transport or pay a trolley porter $8 US to move your baggage perhaps 20 meters. It's nice that in the Departure Lounge one can obtain such essentials as Royal Castle Pepper Sauce and Mudder in Law Chadon Benni pepper sauce. It would have been nice to see a fast food outlet in the departure lounge itself, though some people had little difficulty bringing food through from the food court by the entrance. Security was efficient, no issues there. Loud speaker announcements were entirely incomprehensible and impossible to understand (this must be a trait in airports).
Experience At AirportArrival and Departure
Date VisitAugust 2018
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
2/10

"So much for being a family friendly airport"

(United States)

Trip Verified | Generally the airport is fine except in the past couple years. I travel to Trinidad 1-3 times a year to visit my family. What had me most surprised is that there is now a separate line for men, even when traveling with a family. All women and children go through a separate line. You can imagine which line is ridiculously long while men sail through or security at the men’s line just hang out. Is this the Middle East? We just went back a few steps in equal rights. So much for being a family friendly airport! Don’t forget the usual Trini rudeness of the security staff.
Experience At AirportDeparture Only
Date VisitFebruary 2018
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"provide better and quicker accessibility"

(Canada)

Trip Verified | I had about 6 hours layover in Trinidad, so I was able to leave the airport just for a few hours with my child. We flew on Air Canada, so we got there some time after midnight and the plane was scheduled to depart at about 6 am for Guyana on Caribbean Airlines. While we left the plane, I had to hold my child which was too heavy (she's not walking) and it's frustrating for me and other parents, we were told to wait in this area after going down. Nothing and we (me and other parents) were waiting for some time, then we waited before Customs wondering about the strollers! Then we had to go through Customs in order to get to Baggage Claim. It was terrible even some staff were not helpful or it was just one then finally we got our strollers. It was terrible, imagine those in wheelchairs! They would have suffered the same if they had to go through all that like I did. It was obviously exhausting for already tired people like me Please provide better and quicker accessibility. I'm not a huge fan of this airport.
Experience At AirportArrival and Departure
Date VisitNovember 2017
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
8/10

"clean and well managed"

(Guatemala)

This airport is not big but it is a busy airport. Inside the airport is clean and well managed. Staff are fast. No need for long waiting times at the security check or at check in. Inside there are only a few shops. Before the security check there is a food court with a large variety of food choices.
Experience At AirportArrival and Departure
Date VisitMarch 2016
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"hundreds of people queuing"

(United Kingdom)

Landed from St Lucia at 4.50 pm, 2 hours waiting to get through immigration. Only 2 "officers" at times on visitor section with hundreds of people queuing. BA flight landed as well so many would have had a 10 hour trip via Antigua from London. I was only in transit for a flight to the USA in the morning and was just staying overnight at the Holiday Inn. Staff were letting random people through the disabled section (I suspect people who had phoned friends who worked at the airport). There were no announcements as to why there was a delay just a surly female "officer" telling people to stop using phones to call people waiting for them outside.
Experience At AirportArrival Only
Date VisitDecember 2015
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no
1/10

"personnel just standing around"

(Panama)

Poor immigration service. 3 hour waiting in line to get through immigration services. Airport not notifying complaining passengers about delay. Personnel just standing around not trying to fix situation. Transit passengers losing their flight connections.
Experience At AirportArrival Only
Date VisitNovember 2015
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
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