Phuket Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 93 reviews
3/10
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3/10

"departures was absolute appalling"

(United Kingdom)

Verified Review | Arrivals was good fast and efficient. Departures was absolute appalling and only one check in desk for Business Class passengers which was also the only desk for Frequent flyers to use as well, thus causing absolute chaos and the Ground staff used by MH (Thai Airways staff) were more important than the fare paying passengers. The lines outside the Terminal were long but remember do not arrive too early as the Ground staff will let everyone queue and then make up their own mind which flights they want to check in despite the departure boards showing your flight number and saying proceed to check in desk F-G. After standing in line for 50 minutes I was told to come back later as they were not checking my flight in for another 10 minutes. Unfortunately the man on the desk had printed and given me my boarding passes so I wasn't moving, thus total chaos again with a real jobsworth from the Thai Airways staff telling me to come back later and queue again they can not send the luggage down the belts for "security reasons." This did not have a positive start to my Journey but all my luggage arrived at Heathrow. As for the First class Coral lounge what a waste of space, you shouldn't have bothered at all. For a new airport it is shocking and I for one will never return.
Experience At AirportArrival and Departure
Date VisitDecember 2016
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"save yourself the pain"

(United Kingdom)

Phuket Airport has incredibly slow immigration queues with staff that make no effort to speed up the process. Queues even to get through security in to the airport. Very badly organised at all stages. Plan for it to take 3 hours to get from checkin to boarding. Or just avoid the place and save yourself the pain.
Experience At AirportDeparture Only
Date VisitDecember 2016
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"30 minutes to just get into the terminal"

(Singapore)

We arrived 2 hours before our flight to Singapore. It took us nearly 30 minutes to just get into the terminal building as they do a security check on your bag before you even get in, not something I've experienced at any airport in my life. So you're already late and in a bad mood, only to be followed by absolute carnage at passport checks. At the same time as our flight was also another Singapore flight, a flight to China, and 3 large B777. (Qatar, Etihad and Thai). They simply could not handle the volume of people. It took us over an hour and a half to get through passport control, they only seemed to have half the desks manned. Once through, only then do you go through security where it seems they stopped every bag for extensive searches. By this point we were now late for our flight that was at final call, so we had no time to get a drink or food or even use the toilet. Management needs to do something quick, for all the money they spent in upgrading it to look modern, what's the point if it's completely dis-organised and no one has any time to enjoy it! Terrible.
Experience At AirportDeparture Only
Date VisitDecember 2016
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
6/10

"have all cans where they can easily be reached and shown to staff"

(United Kingdom)

I have passed through departures at Phuket Airport twice this year and on both occasions been required to open my hold baggage to show staff the aerosols carried. Hairspray is ok but my can of fly spray was removed. It may assist to have all cans where they can easily be reached and shown to staff. I do agree that the queue for the X-ray machine seemed long but a further problem was the difficulty in lifting my 20k weight suitcase on to the waist-height table to be X rayed. Not easy when you are 71 and have a back problem. Security staff managed both smiles and empathy.
Experience At AirportDeparture Only
Date VisitDecember 2016
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"very bad organisation"

(Switzerland)

Verified Review | Phuket is the worst airport I have experienced. Waiting for 2.5 hours to pass the passport controls. Very bad organisation. Lots of Chinese groups passing everybody and going straight to passport control without waiting. There is no signage or staff to facilitate your arrival. It'seems a big shame for Phuket and Thailand.
Experience At AirportArrival Only
Date VisitDecember 2016
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"the whole place was disorganised"

(United Kingdom)

Verified Review | It would be charitable to say that the organisation of Phuket airport resembles people having difficulty organising a two-ticket raffle because that would imply that at least they had a plan. Even the staff on check-in admitted the whole place was disorganised. Currently waiting for a flight to BKK that is 30 mins late and had the gate changed to one that needs bus transport. Many people won't realise that because there are very few departure boards in the terminal. If the airport authorities don't get someone in quick to look at the airport and start to remedy the 1,342 faults that a proper survey of processes, sanitation, safety and operations will find, they will find Phuket's reputation as a destination irreparably damaged. Loos that don't take paper, a food court missing 70% of its suspended floor area and continual chaos that would embarrass many developing countries.
Experience At AirportDeparture Only
Date VisitDecember 2016
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
7/10

"facilities were nice and clean"

(Australia)

Verified Review | I am led to believe that Phuket is a relatively new airport and it seems there is still spaces left for more eating areas before you go through passport control. We were unfortunately in that some official directed us (and others) to the wrong queue and therefore we didn't have time to shop once we had got through passport control. The line there took forever (why don't they have more officers in passport control beats me). Consequently, we only just got to the gate in time. Overall, the airport is light and airy and the facilities were nice and clean. A little more seating would be good as you can only check in 2 hours before take off which adds to the standing around.
Experience At AirportDeparture Only
Date VisitDecember 2016
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
yes
1/10

"service and productivity was bad"

(South Korea)

The service and productivity was bad at Phuket Airport. Passagers have to scan bags and luggage before check-in, don't wrap your luggage as they will demand you to open it up again. After scanning there is another bag check, thereafter you can check-in. After check in, you will do another round of scanning of bags at the main security. After all this security you won't have the time to even shop at the duty free so good luck to those retailers. Check your flight ticket wisely too, cause they will change the boarding time and I almost missed my flight. Be there at least 2 hours early if you would like to shop and not be in a rush.
Experience At AirportDeparture Only
Date VisitNovember 2016
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"a disastrous airport if flying international"

(Netherlands)

Verified Review | This is a disastrous airport if flying international. There are huge queues for checking the luggage, then for checking in with the airline and then for immigration. You should avoid the airport at all cost, better have an international flight to Bangkok and from there a domestic flight to Phuket. As a business class flyer it took me 2 hours to pass immigration, so beware if you fly economy. The airport building is new, but the whole experience at the airport is like being in the good old Soviet communist days.
Experience At AirportArrival and Departure
Date VisitNovember 2016
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Queues and queues and queues"

(United Kingdom)

This is the first time I had used the new terminal and what an awful experience it was. Queues and queues and queues. It simply cannot cope with the mid morning transit flights to Bangkok to route onto the wider international connections let alone the twice daily Emirates 777 to Dubai. Check in for an Aeroflot flight and the place is gridlocked. 40 minutes just to check in for a short flight to KL and there were only about 15 people in front of me. Only two check-in desks open by MAS which is probably an issue for MAS rather than Phuket airport but quite why it was such a slow check-in process suggests there are other issues. The queue for immigration then stretched almost out of the airport, around 70 metres. Once inside the immigration area (after 20 minutes of queuing) you then faced a 45 minute wait as you watched utter chaos and a near total lack of staff or working immigration counters. This exists over a month after the terminal opened. With increasing regularity flights were called by staff walking across the front of the queues holding cards with the flight number on leading to even more chaos and disorder. By the time I cleared security after immigration my name was being called to board immediately. I arrived at the airport at 8.30am for a 90 minute flight to KL departing at 10.25am and had minutes to spare. The new airport consists of a series of bottlenecks and little in the way of management or resources to deal with them. The old terminal was scruffy but it was far, far better. Is there a plan to improve it? What is immediately required is all immigration desks to become operational and manned during the known peak periods at the airport. Is this really so difficult to organise and manage? I have been travelling to Phuket for 25 years and this is the third derivation of the airport I have seen but the least successful and convincing. The appropriate authorities need to get a grip and fast.
Experience At AirportDeparture Only
Date VisitOctober 2016
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no