Phuket Airport

✅ Trip Verified | Almost every very store in the airport I purchased souvenirs, was a very unpleasant experience. No one smiles, they are talking to you like you are a criminal. No explanations, no thank you. They all stand behind the counter like soldiers with uniform and their heads covered. Very unpleasant experience. We were group of 6 friends, we simply stop shopping after going through 4-5 different stores. Bad business. I would change the system or management to make the experiance more pleasant and exciting for tourist.

Not Verified | Phuket airport was one of the most horrendous experiences. I was travelling with my 2 year old daughter for a holiday. The security checking officers were extremely rude. At one point the lady pushed and shoved my 2 year old when doing a body scan. She didnt even let me hold her. If there was a way to formally complain against her and an accompanying male staff i would. Will not want to travel to Phuket again!

✅ Trip Verified | Extremely rude staff at passport and boarding pass entry before hand luggage security especially to Indian travellers at approximately 1pm not letting them through the queue with evidence of their flight boarding telling them to get to the back of the queue, I let them in in front of me as I have been delayed myself and been late for flights. Horribly screaming at everyone to get their passports out, totally unnecessary and unacceptable. The duty free shop staff at gate 15, were standing about not helping customers, I asked where the Samsong would be and they casually pointed to the whisky section, they must have seen me frantically searching before boarding but just stood there. I asked a young man and he told me they didn’t stock it, thankfully he was very helpful and apologised for the women’s attitude. The staff in general in all the shops didn’t seem to care about being helpful or interested in doing their job.

Not Verified | Terrible airport. The aircon didn’t seem to be working so it was really hot. Even the staff in the shops were sweating. Not nice when waiting to depart for 2hrs. Also, the notification system/alerts from airport staff to passengers is terrible. You cannot hear anything the announcer says. I’d definitely suggest having their mouth slightly further away from the microphone but also turning the volume up!

✅ Trip Verified | Being greeted by rude staff especially one lady out of the plane being told I have a power bank with me. I looked at her confused and explained I don't have a power bank. We walked down and I had to open all my bags. Once I showed them that the power bank was not a power bank but an external hard drive. The one guy just grabbed 2 of my collectable Zippo's! The same rude lady gave me this paper and said sign. I said no. Sign for what. She replied sign for lighter. I explained that it's a Zippo and not a lighter. No pressured gas. I've emptied all Zippos with no flint. No fluid nothing and it's impossible to cause any danger. She continued sign. I know that lighters and power banks are not allowed as it's not my first rodeo. Once again very disappointed as the staff couldn't even explain and show me what they where doing. It's like stealing from people. Very disappointed.

Not Verified | We arrived at the airport 14.01.23 at 13.30. We had a shock from the work of the yellow taxi service . One service worker took the money very quickly, she promised a taxi in 15 min, we waited 1 hour, the women didn't answer questions, she was rude, then refused to provide a taxi at all and refused to give her name, no badge. This attitude is unacceptable. Airport is not her private service.

✅ Trip Verified | Great experience at arrival. Very friendly staff welcoming all the way. Quick check of Thailand Pass with no waiting time, as smooth through immigration. The bags already on belt when we came to arrival hall.

Not Verified | I had a shock when I landed in Phuket Airport. Was looking so much forward for this trip, but started not the best way. Just for having the Italian passport, but living in London for 4 years and haven’t been back home in Italy for over 2 months, I’ve been so much discriminated and treated badly. I haven’t been given the chance either to explain, some policemen came shouting at me and so rude attitude. They didn’t wanted to let me talk or explain something, then after being taken to the medical center for check up like being told "we don’t care what you want to say or where you live, this is because you have Italian passport”. Our country never treat Asian citizens this way. The police men used bad words toward me, shouting and so much attitude, I haven’t seen never in my life. Security staff very rude, using loud tone while speaking. Still in shock. This is not the correct behavior.

Not Verified | Phuket Airport is purely money minded, no one is helpful infact they are very rude. They ask for money for direct immigration, one policemen said give me 200 baht I will give you a direct and quicker immigration. I will never suggest anyone to go from Phuket International Airport. One policemen used bad words towards us as we did not have sufficient money in our pocket, it was in our luggage. Later we converted INR into Thai Baht, this is not the way to treat tourists.

✅ Trip Verified | The worst experience at this airport, just because this is a truly money minded airport by unethical means due to following reasons: 1) Visa on arrival counter with just two staff members and three airlines scheduled to land around the same time. Huge queues, they need only cash proof of minimum level per person to issue visa. 2) After one hour of Visa on Arrival, huge immigration line as half the counters at peak time not working, some ground officials asked us for 100 Thai Baht/person for a quicker immigration with empty counters and having to save some time in very long queues at immigration counters a lot of people were opting for that. 3) The police staff were not bothered to attend or solve any query. 4) If someone is low of Thai baht, and he has a Forex card with currency, there in no ATM to withdraw, so you leave without any option, and have to bribe them to give visa. 5) There is a currency exchange counter which only accepts cash, So in a nut shell if you are short of Cash, you have to wait some hours and bribe them to give you VISA.