✅ Trip Verified
| Not too many direct flights to this airport from other countries so presumably fairly common to travel via Bangkok to and from the airport. Firstly however, when arriving, we arrived via domestic from Bangkok but needed to walk through the airport to international to retrieve our bags - despite there being our flight number on a baggage collection area in domestic. The only way we found out was a man walking around calling out various cities of origin. He had a clipboard with our names on it then directed us to the other terminal. As a result, our pre-booked taxi was at the wrong terminal and we had to walk back to domestic to find them, just happened to cross paths with them as they came get to international terminal to find us. Secondly, when leaving, we were heading to Bangkok first, so one would assume we would leave via domestic and then international from Bangkok, but were instead told to walk to international to leave from there. Also on departure, we needed to clear immigration in Phuket, but had misplaced a departure card. Most airports provide a table with spare departure cards and pens so that they can be filled in there within the immigration area. But a staff member told us to go all the way back to where we checked in to get one instead. When I said that was crazy they didn’t have the those cards available in that area, the staff member wanted to argue with me about it. So we needed to ask a closed counter for a card then another counter for a pen before we could go back to the immigration area. Security check from there was also quite rude when directing to queues. Queue lengths were ok on this particular occasion. And facilities are reasonably clean.