Phoenix Sky Harbor Airport

Worst security screening queues ever. Arrived 2 hours early, but TSA only had 2 lines open, forcing more than a one hour wait just to get past ID screening, then still had to go through luggage screening lines. TSA personnel are rude, condescending, and could care less. Southwest Airlines was forced to delay departures as more than a dozen passengers were late due to TSA screwups with far too few people working the first Tuesday in December at prime time 6 p.m. departure. What an incomprehensiblly incompetent TSA staff at this airport, has to be the worst in the U.S.

After a lovely weekend in Scottsdale, the departure almost didn't happen. We had time to kill and arrived at the airport 2 hours early. Thank goodness, because the security line almost resulted in a missed flight. The line was ridiculously long and there were only 3 regular lines open. TSA pre-check was practically empty. Passengers were missing their flights as we navigated the security line. I arrived at the gate with only 5 minutes to spare. TSA staff could not care less about the situation - why would they have 1 TSA person checking identification and IDs and not accommodate what was clearly an exceptionally long line of passengers to get through the security process? I will remember this experience and that planning to navigate this airport may require closer to 3 hours for a simple domestic flight.

TSA rude, sarcastic. Most of stores closed. Out of date and touch.

This airport will do, although I have seen better. Restrooms and terminal were clean although not 100% spotless. It's a considerable distance to the gate. There are electric buggies roaming about, to help the elderly and infirm. Queue times and staff performance were reasonable, as I expected.

Phoenix airport is easy to navigate, get in, get out and be on your way. It's a good medium size - not too overwhelming nor will you have to walk miles and miles to get to your gate. The only negatives are that as of October 2015, they are still not allowing ride sharing service like Uber and Lyft to operate at the airport. You have to take a cab when leaving the airport which means surcharges and extra fees. There is also limited seating and food options at Southwest gates. Everywhere we tried to grab a seat or a beer was completely packed and chaotic.

Transited in Phoenix en route to San Diego on Southwest Airlines. This airport is very easy to navigate and you can access areas of the airport where different airlines are operating. For example, while searching for McDonalds, I ended up in the area for American Airlines, and enjoyed breakfast there. Once I was done eating at McDonalds, I walked back to the area for Southwest Airlines. The free wifi at the airport also worked like a charm. The airport also boasts pretty views of surrounding mountains.

I transfered between Southwest flights in the new Terminal 4 and found it to be both spacious and attractive. But there's only so much that can make up for a poor airport design. Each concourse is a self-contained unit and the walk between them is extraordinarily long, making it impractical to use any of the restaurants or facilities other than those of your flight's concourse. And with only a handful of shops and restaurants in my departing concourse, I felt as if I had very little choice of where to spend my waiting time. (My meal was great, however). With the long distances, this wouldn't be a good place to have a short layover, and switching terminals would be even worse. Finally, the wi-fi, while free, had a weak signal wherever I used it and frequently disconnected.

Worst security check-in at Phoenix Airport. Newly pregnant I had a simple concern about going through the scanner. I was rudely addressed and basically felt like a cow being pushed through and forced to use the x-ray machine. I hope I never have to come here again. The city was a fantastic friendly city and the airport security does not reflect that at all. Very disappointed.

Worst security checkpoint I have ever experienced. The TSA pre is never available. Poorly run.

Awful start by adding 45 minutes at minimum to your pre-flight schedule if you rent a car. Rental facilities are nice but not user friendly. Pack a lunch distance and obstacles traffic lights etc will chew up minutes. Work up a sweat getting from car to curb only to wait for a heated bus. Bus driver was friendly though. Check in area at terminal 3 are very small and any line at Jetblue or Delta will block the door. TSA personnel are disinterested and moved at a snails pace. TSA area very small and jammed up. Terminal was strewn with bits of paper and the place looks dated carpet dingy. Tried to board with my cell phone but gate did not have capabilities sent me over to next gate to get confirmation. Overall disappointed in the user friendliness of sky harbor.