Phoenix Airport

✅ Trip Verified | Definitely not the friendliest airport, lots of unfriendly treatment of passengers including: - having to walk, yes walk outside in the heat or cold between two of the terminals, no train, no buses like there used to be, I’ve never seen anything like it. They say there is a golf cart to help transport but I’ve only seen it once in twenty times and it was full. So you just have to walk with your luggage. Good luck. If you land past 9:30pm they close several of the exits in Terminal 4 so you have to walk twice as far just to get out of the terminal, then you have to walk back to baggage claim or your car. They make hundreds and hundreds of passengers walk late at night so they can close two exits and save on one security guard’s wages—not friendly, annoying after a long day of travel. There are 8 gates at the end of the B concourse that are squeezed into the space that one or two gates would be. It’s crazy, people pushing each other, literally lines crossing each other to get onto the plane and no seating, everyone has to stand or sit on the floor. Why crush 8 gates into such a small space? Not friendly. Creates angry passengers. Honestly I’m trying to find what is friendly about PHX.

✅ Trip Verified | On arrival last week April 11, I took the earliest flight from DCA getting to Reagan airport at 4:30 AM to arrive at Phoenix at 9:20 AM. No car rental shuttle buses. The line was hundreds of passengers long. Inexcusable. Tonight on my return flight, fearing the car return bus fiasco, I arrived at the airport 5 hours before my flight. At check in the said Gate A 6 An hour later they switched to gate A 20 (another pier). An hour later the sent me back to A 11. Then after that 1.5 hours before departure they switched me to gate B 13. As I passed AA passenger assistance counter in The B Gate pier, one of the two AA employees pulled the ribbon closed in front of me and said “Closed!” At 9:45. I just wanted to ask her if they were going to change us again. She stepped out passed the ribbon she closed and pointed 100 feet back up the B gate pier for me to go look at the overhead flight boards. Never an apology. And for this so am paying for First Class. A decent company would offer a refund. The airport food service facilities are wholly inadequate with passengers waiting in long lines to be seated. (Half hour wait at an airport)

✅ Trip Verified | Disabled. Waited almost an hour for someone to push wheelchair from counter to gate. No pusher available at boarding so I had to hobble down the jetway. Fly every week out of PHX. Pretty consistently bad service for disabled travellers.

✅ Trip Verified | Disabled. Waited alomost an hour to get a pusher for a wheelchair to take to gate. At gate, no pushers available, had to hobble down to gate. Travel every week, always wheelchair issues at PHX.

✅ Trip Verified | I am relatively new to the area. I just had to go on a 3 day trip. I got to Terminal 4 at 6am on Monday and I see a sign to Terminal 4 South car park. No other information was given. Was it short term I wondered? No, I thought, if it was short term, they would tell you this like every other car park in the USA, or indeed the planet, and also tell you the rates. When I came back just 3 days later the car park attendant hit me with an $81 dollar bill. I am absolutely disgusted with the service. You are apparently unable to communicate simple basic information to new comers. Next time I will take a luxury taxi instead and save myself a bundle. Thanks a lot.

✅ Trip Verified | Phoenix is overall a great airport besides the lounge situation deteriorating and the lack of international flights. The Pros: - Ease of access - Good food options - Good Internet - Fast Security (unless they do the dog screening as they take some time to get setup and while they do the security checkpoint is closed) The Cons: - Major discrepancy in quality of services between terminals that are not connected - Lost it’s only Priority Pass lounge access in the afternoon - No Asia flights and maybe 1.2 flights a day to Europe (and I am generous) - If the flight to Frankfurt and London are at the terminal together it gets messy, there is no real room for international expansion - Rental car are on the other side of the planet.

✅ Trip Verified | Worst TSA experience ever in over 40 years of flying! The airport check-in and curbside is terrible. Would rather drive 6 hours to LAX than go thru this again. They claim it is the “friendliest airport in the USA”! No way!

Not Verified | Check baggage services horrible. No help or limited staff. Also staff serving very unfriendly. Can’t even explain how impersonal they were. I had also assumed that the gate number printed on my ticket was correct (my fault). They could at least post at the gate that the gate had changed. So much technology and all. Security check in was super unfriendly as well. No one had even had a slight smile - aren’t they getting paid? If I could choose another airport definitely would do that. I wouldn’t recommend this airport to anyone.

✅ Trip Verified | I travel weekly and frequent Sky Harbor several times a month. Since I fly SW I’m usually out of Terminal 4. First off, the departure and arrival boards are not anywhere that makes sense. After arriving from the car rental you have to proceed to any of the four gates (a,b, d,d). AB one side, CD on the other. So if you walk up to the gate at A and you’re on C, you have to walk all the way across the terminal. Not enough characters to complain about everything wrong but the other peeve of mine is a complete lack of seating, one bar per gate. Clearly the “Best Airport” in my opinion is outscored by almost all others that I travel to. Cancun even beats this place. Crowded, cranky service and old. Tear it down.

✅ Trip Verified | Locating Terminal 4 parking area is almost impossible. If you have to meet someone from an international flight at Phoenix Sky Harbor Terminal 4, allow at least 30 extra minutes to locate the parking area. It is a nightmare! Whoever put up the signs to different parts of the airport must have been drunk when they came to point drivers towards the T4 parking area ramp. The lane the sign points to is not the right access lane, it is on a slight bend, there are numerous other signs and you end up sailing past on the constant flow of traffic. I have to pick people up regularly from T4 and it beats me every time. I have complained many times at the airport, but nothing changes. If you find it in three circumnavigations of the airport, you win a prize! Is anybody at Sky Harbor listening?